If you are going to Lake Como This is the hotel I would stay at.
The most of the staff are wonderful, you get the odd one but you get that everywhere.
You need a room at the front overlooking the lake just so you can sit there and watch the changing colours of the mountains and the reflection on the lake. Just lovely
Rooms need to be updated, but how long are you in the room! It the view you are paying for.
The breakfast in the morning is just brilliant. Too brilliant you can see your waistline expanding each day.
Good tip if you like small bars with good music, walk out of the hotel turn right and stroll up to the park on the lake. There is a small bar at the far end where you can sit look at the view and enjoy a drink and good music from local musicians.