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“Nothing Special” 3 of 5 stars
Review of SENTIDO Ixian Grand

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SENTIDO Ixian Grand
5.0 of 5 Hotel   |   Ixia Beach, Rhodes Town 85101, Greece (Formerly Elina Hotel)   |  
Hotel amenities
Ranked #53 of 118 hotels in Rhodes Town
North West
Top Contributor
57 reviews 57 reviews
25 hotel reviews
Reviews in 33 cities Reviews in 33 cities
24 helpful votes 24 helpful votes
“Nothing Special”
3 of 5 stars Reviewed August 27, 2013

This is a case of the Good, The Bad and the downright Ugly.
First the good, this hotel has some stunning views, the grounds are maintained and the public areas are good. The air con in our room was superb, and needed, the bed was huge and very comfortable. We had a safe and fridge in the room. No complaints.
The bad is the lack of 5 star facilities, the corridors to the older rooms were in a bad state and other guests had two days without any hot water. The lift went to the second floor, but we were on the 3rd. The food was ok, plentiful but after a week I had had enough. Not much in the way of entertainment, the guy playing saxophone was unintentionally funny, straight from the Les Dawson school of music, 90% of songs were unrecognisable.
the Ugly....dogs roaming around the pool area, dirty toilets by the pool. Indifferent staff

Room Tip: Ask for a newer room, we had the same room as some friends and they were poles apart in terms of qua...
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SENTIDO_Ixian_Grand, General Manager at SENTIDO Ixian Grand, responded to this review, March 9, 2014
Dear friends,

Thank you for taking the time to review our hotel on Trip Advisor. Your opinion is valuable to us. We guarantee that your indications will receive special attention. We apologize for not having met your expectations. In case you need any additional information or help, we will be more than happy to assist you. We would love to welcome you back in our SENTIDO Ixian Grand in the near future.
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722 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (133)
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Ramat Hasharon, Israel
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 20, 2013

The review about the hotel is controversy, on one hand the public areas are good, the swimming pools are nice, the grass is full and green, the sea is beautiful and the food is good. On the other hand the ‘superior rooms’ are the last thing that one can call ‘5 stars hotel’. In the room that we got the paint was peeling off, the ceiling of the shower was broken, there was rust on the tap, there was birds dung on the curtain, the room smelled from dampness, the hair drier was broken, the room directed to the road, there was no bottle of water in the room (there were two glasses though), no fruits, no refrigerator, no electric kettle, not even information about the hotel or the environment, and of course there was no internet. The room was supposed to accommodate also our child but no bad was there until we asked. We didn’t get the additional towel until the next day. When we asked to clean the birds’ dung from the curtain, the cleaining lady said ‘tomorrow, tomorrow’ and went away.

The location of the hotel is reasonable, about 7 km from the city of Rhodes, but the immediate surrounding looks terrible; broken pavement, fallow field just next to the hotel entrance and dirt everywhere. If you are unlucky enough and your room directs the road you will hear fairly well the buses from the next road, which is busy most of the day.

Last but not the least, if you want to drink in dinner you must pay 3.5€ per 1 liter of water. Tap water are not available during dinner (does available during breakfast). And I ask, if they already charge for water, why don’t they charge for the cutlery?

Summary: the hotel is unfair to its guests, even from the terminology it uses: ‘Superior room’ is the lowest level in the hotel. Only from this small example one can understand the attitude towards the guests and if s/he wants to spend her/his time in this (no more than 2 stars) hotel.

Room Tip: Avoid the 'superior room', these are the worst rooms in the hotel.
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  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SENTIDO_Ixian_Grand, General Manager at SENTIDO Ixian Grand, responded to this review, March 10, 2014
Dear guests,

Thank you for your valuable time to review our SENTIDO Ixian Grand on Trip Advisor. Further to your comments, we would like to inform you that every point of yours will be thoroughly examined in order to be properly fixed. We apologize for the inconvenience and for the fact that we have not met your expectations. We remain at your disposal for any additional information you may require.
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New York City, New York
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 17, 2013

I too read mixed reviews about this hotel, but we went there anyway this summer. The hotel is a beautiful 5 star with a beautiful lobby, amazing view and wonderful pool, but that's where it ends. You get absolutely nothing for your money, no amenities in the room, no game room, no gym, no water bottles, no pool amenities and for everything you need to pay extra, if they even have it and poor room service. If you have kids, then this is not a family hotel at all and is only for those that want to sit by the pool and look at the view all day.

Room Tip: Sea view rooms have amazing views
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  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SENTIDO_Ixian_Grand, General Manager at SENTIDO Ixian Grand, responded to this review, March 10, 2014
Dear friends,

Your comments are of particular importance to us, in order to improve the probable failures. Thank you very much for your review. Everything you mentioned will be taken under serious consideration. Should you require any additional information or help, please do not hesitate to contact us.
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Wigan
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed August 16, 2013

My hubby and I thought the Ixian Grand was amazing. Although our room wasn't ready when we arrived, we were given a suite for the night which in hindsight was excellent. On change of room the next day we found we probably had the best view in the hotel. I had to pinch myself each morning when I looked out to the window. The room was really big with a balcony overlooking the pools and the beach/sea. Beautiful! The staff were very accommodating especially the restaurant manager who saw to it that I got my gluten free bread each morning at breakfast. Food was amazing, extremely fresh and very tasty (go for the cheese omelette freshly cooked there and then) and the range of food was amazing. The Greek night was very good and very well organised, well worth going to. For just 15 euros you can eat as much as you want and the food is great. Pebble beach was nice but make sure you take your flip flops:-) Immediate area wasn't very nice but a taxi ride into Rhodes town was only 10 euros (or bus for 3 Euros). Make sure you visit the old town and go round the ramparts, its really beautiful. A trip to Symi is very much recommended, a long day but well worth it, absolutely stunning!!

Room Tip: Ask for a sea view on the 2nd, 3rd or 4th floors. Don't go for a corner one as they looked a lot...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SENTIDO_Ixian_Grand, General Manager at SENTIDO Ixian Grand, responded to this review, March 10, 2014
Dear frineds,

Thank you for taking the time to post your review on Trip Advisor. We appreciate your kind words and we can not wait to accommodate you back and offer you a memorable stay. No need to mention that, we remain at your entire disposal for any additional information you may require.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 13, 2013

Nice hotel but far from Rodhos center. I will recommend The Hotel to my friends.
It is little expensive, nice pool and must have more chairs in pool area. I was with twoo friends and day were complaning on the WiFi in the hotel area.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich, United Kingdom
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 11, 2013

Like many others I was concerned reading some of the reviews before we arrived at the hotel. We travelled with Classic Collection and had a private taxi to and from the airport. We arrived at midnight so check-in was smooth. The night porter took us to our room (room 100) but he had to ring reception twice before he found our room which had Corner Suite no. 4 on the door. I said 'This is not room 100' but after ringing reception again I was told it was. The suite did have a sea view balcony but the view was slightly blocked from the balconies either side of us. The up side was we had 2 large rooms, one with twin beds where our 17 year old daughter slept, and a double bed for us, both rooms had a sofa, and we had a table and 2 chairs. The balcony was a good size and accessed by both rooms, but with only 2 chairs. I requested a third chair the next day and it arrived promptly. The bathroom area was large with a toilet, shower, 2 basins and a Jacuzzi.
The air conditioning was included in the room price (we have had to pay on arrival for this in Greece before) it worked when we put our key tab in, we used a ski card my husband had to keep the air conditioning on when we were at the beach or pool...naughty I know! There was a TV in the room but didn't use it, however it did not seem to have a power supply anyway!
You are given towel tokens on arrival and informed to exchange them at the pool bar for your bright orange beach towel. Each day you are then meant to replace your used towels in the trolley and obtain your tokens back...but in reality just exchange them for new ones to take back to your room so like everyone else you can secure your sun bed the next morning before the towels become available. However, there did seem to be enough sun beds available, if we returned to our room at lunchtime we took our towels with us and had no problem finding new sun-beds later in the afternoon either by the pool or on the beach. The sun-beds on the beach were wooden and yes some needed repairs. White/grey mattresses were used for these sun-beds as the pool ones were wicker and ok with just a towel, but this did not stop some guests taking the mattresses to the pool area.
The food in the restaurant was good, there was plenty of variety both at breakfast and for the evening meal. There was a Greek BBQ on the Monday evening where the tables were placed around the pool, this was a nice evening. There was always plenty of food for everyone whatever time you came to the restaurant, but we had fun watching the 'melon wars' as many guests used to grab platefuls of water melon immediately on entering, this at both meal times!
We sat in the same area of the restaurant for our stay and our waiter Alekos was always cheerful and helpful and had no problem giving us a second cup of coffee at breakfast. Yes you have to buy your evening drink with your meal but this is not an unusual practice abroad.
We visited Phillips bar some evenings for cheaper drinks. This bar is owned by Phillip and his extended family who are all very welcoming. We did have a drink by the hotel pool bar some evenings too and although the prices are more the service is good and attentive. During the day we bought french fries for our daughter for lunch from the pool bar and Nora worked hard with always a smile and laugh. The local supermarket is not far from the hotel and is the place to go for your bottled water.
Wifi in reception was spasmodic but we accidentally found it worked very well sitting at the pool bar and by the sun-beds on the grass, so don't sit inside reception if you want the internet.
I loved watching the planes come over the beach (1200 feet) on their approach to the airport, but they did not disturb you at night and even during the day they were not all that frequent.
The local buses are ok for your trip to Rhodes town, the local supermarket sells the tickets as you are not meant to buy them on the bus. The buses can be crowded but are air conditioned!
We would certainly return to this hotel, yes it does need some maintenance but what building doesn't in Greece?

Room Tip: Corner rooms are much larger but you compromise a little on the sea view...bur who spends their time...
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow, Russia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 6, 2013

The hotel is close to the sea on the first line with a beautiful green garden.The rooms are clean and the food is really good.The hotel is excellent in all points.

Especially for me the best was the sport program - BODY & MIND.
For first time i tried to do yoga and want to recommend to everyone to try it if your choose for relax is Ixian grand hotel.
Thank you very much to the sport coach Nikolay i a hope we seen each other again next summer in this hotel!

I would like to recommend this hotel to everyone who wants to take really good rest in his vacation!

Room Tip: clean rooms with a jacuzzi and sea view
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  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about SENTIDO Ixian Grand

Address: Ixia Beach, Rhodes Town 85101, Greece (Formerly Elina Hotel)
Location: Greece > Dodecanese > Rhodes > Rhodes Town
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#17 On the Beach Hotel in Rhodes Town
#28 Luxury Hotel in Rhodes Town
Price Range (Based on Average Rates): $$
Hotel Class:5 star — SENTIDO Ixian Grand 5*
Official Description (provided by the hotel):
Das SENTIDO Ixian Grand ist ein erstklassiges Strandhotel an der Westküste der Insel Rhodos direkt am Strand von Ixia. Kürzlich renoviert verfügt das Fünf-Sterne Hotel über 211 luxuriöse Zimmer mit gemütlichen Ambiente. Nur wenige Minuten vom SENTIDO Ixian Grand entfernt befindet sich das UNESCO Weltkulturerbe „Rhodos Altstadt“ und auch Mount Filerimos, der Sie mit einem atemberaubenden Panaromablick verzaubern wird, ist in kürzester Zeit zu erreichen.Genießen Sie Sonnenuntergänge am Strand, die kühle Brise der Westküste und den Komfort dieses erstklassigen Hotels sowie der attraktiven Umgebung. ... more   less 
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Also Known As:
The Ixian Grand Hotel Ixia
Ixian Grand Ixia
SENTIDO Ixian Grand Rhodes, Greece

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