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“Very nice hotel” 4 of 5 stars
Review of Mitsis Grand Hotel

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Mitsis Grand Hotel
5.0 of 5 Hotel   |   Akti Miaouli & Papanikolaou, Rhodes Town 85100, Greece   |  
Hotel amenities
Ranked #32 of 121 Hotels in Rhodes Town
Poole, United Kingdom
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Very nice hotel”
4 of 5 stars Reviewed November 6, 2013

The location is great near the Old Town and across from the beach. We had a sea view room which I am not sure was worth the extra as the road was a bit noisy and the gardens and pool must make a pleasant view as well. The staff were very friendly and polite. The Greek dancing and music evening was lovely. Meals are so plentiful always fresh

Room Tip: I would book a NON sea view next time - street a bit noisy
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  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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963 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Athens, Greece
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 5, 2013

Very nice location, nice facilities, clean and with polite and friendly employees. Breakfast buffet very rich with a lot of variety but the quality/freshness of food not so great. Also, needs quite a bit of maintenance as it is old. Hotel was closing down for winter and maybe maintenance was planned anyway.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kfar Saba, Israel
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 3, 2013

very pleasant hotel. it is bred on the seashore near the old city. tasty and plentiful breakfasts. friendly personnel. it is possible to take the car and to make a pleasant trip on the island. pure beaches

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
singapore
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed November 2, 2013

Note that the hotel only provide complimentary water bottle on the first day. As my friend & I were expecting our fridge to be refilled with new bottles, we did not buy any before returning to the hotel in the evening, When we opened the fridge we were puzzled when we couldn't locate them. Was too tired that day so we had an early night. Called up the receptionist the next morning to request for the bottles & they refuse to bring us any & explained that complimentary water bottles are only given on the day of check in. It doesn't really sound logical to me as we paid for two nights but complimentary water is only given on the first night. Doesn't it make sense if we check out and re-check in again then?

Will not really recommend this hotel if not for its great sea view from your private balcony. Service isn't that great but we only paid 101.34EUR/night & hotel provides free breakfast & dinner. Theres a beach right infront of the hotel, thus its rather convenient if you love suntaning & slacking at the beach. The room is very simple & clean but its not exactly a 5star hotel. Would think of it as a resort more accurately. The room isn't sound proof as u can hear voices of people talking along the corridors and when people are closing their doors from the rooms nearby. When we ask how we can lock our safebox in the room, they told us that we have to pay to get the keys for the safebox. Well I thought this is a standard service we find in any hotel? Anyway the hotel allows free parking, so if you're driving its very convenient.

When we were checking out on the last day, we wanted to go out for a walk & intended to leave our luggage with the hotel. (Would think that all hotel has such service too). Note that no ticket/card is issue for that. It looks kinda of scary as they initially asked us to keep our bag in their luggage room where nobody is actually looking after the stuffs left there & the room is not locked! No security at all. A kind receptionist name Dimitris (an older man) offered to put our luggage at the reception & he will be there. He's very helpful and when we ask him about how we can get to the airport by local bus, he explained patiently to us on how to walk to the bus stop. The other staff I could remembered was the blond hair girl with a pony tail at the restaurant where we had our breakfast & dinner. She's the only person I feel who sincerely loves & enjoys her job. She is very polite and always carrying a smile.

In conclusion, there are afew staffs who are really service orientated. I wouldn't mind staying in this hotel again but with less expectations.

  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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bolton
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 31, 2013

Stayed here last July..As most holiday makers say its 5* reception but it stops there...The room was musty and had towels around the fridge which had obviously defrosted, the drinks are of a very poor quality and there is a big difference between inclusive and non inclusive bars.
Plus side of this hotel is the staff, definatly 5* staff and food is quiet good, try the italian and chinese restraunts. THere are plenty of shop around the hotel but Rhodes is beginning to look a bit run down....wont be coming back in a hurry thats for sure..... sorry Rhodes but I think you have had your day....

Room Tip: Go to Rhodes town at night , its too warm thru the day....
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
somerset
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 28, 2013

another great stay at the grand, october 9, for 1 week,
good staff and friendly, room fabulous and cleaned spotlessly every day.
all in bar service very good, effi and george, worked tirelessly.
a la carte bar served by sula, excellent, always a smile.The 2 Dimitrisis bell boys very helpfull
and courteous. plus all reception staff and restaurant staff,
another great stay.

Room Tip: sea view rooms high floors
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Wolverhampton, United Kingdom
Top Contributor
55 reviews 55 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
59 helpful votes 59 helpful votes
2 of 5 stars Reviewed October 27, 2013

Looks grand and 5* at ground level,supposed to be 5* but its a very good 3*.
Theres good bad and ugly here.
The good first
Food, Staff
Plenty of choice ,you wouldn't go hungry, details later.

The Bad £25 to rent the safe for 1 week £40 for 2 weeks , WIFI is different rates for different speeds and by day or week , we paid £49 for one week ,not cheap compared to more upmarket places we have stayed this year

The ugly,Fridge rusty and not working correctly and air conditioning too loud not working correctly either tape holding it together.

Now the detail
We arrived at hotel 10:00pm hotel looked very impressive from reception.check in very efficient ,given keys to our room 176, went in and decided we needed air con on while we were unpacking as it was warm ,it was extremely loud so turned it off as it was too loud and could wake our neighbours, we missed out on a meal but the hotel had arranged for some salad and an orange in the dining room which was empty apart from us and another couple off our flight.
we couldn't ask for another room as the couple who I've just mentioned told us that the hotel was overbooked by 10 rooms and they have to sleep in the hotel next door for 2 nights (same group of hotels) but will eat in this one.they were all inclusive too, we were half board.
The bed is very low to the floor but was comfortable , (only one pillow provided)
the bathroom is dated but that wasnt our main concern , we came back one afternoon to find the shower rail had come down thought cleaners may have reported it but they hadnt but give the reception their due they got it fixed while we went into dinner. the hair dryer is the old fashioned type be vary the tube gets very hot in your hand when using it,bring bug repellant as we were bitten many times i haven't been bitten like that for more than 25 years . oh and the balcony was attached to the roof of the lobby so view wasn't great either so avoid this room if you can. also you will only get 1 hour of sun on this balcony between 3:30 and 4;30pm.

The food
At first look there's plenty of choice and there is, and no-one would go hungry it does get samey ,there is a chef and assistant who do the hot food carvery meats which are different each night .the staff in the restaurant work very hard 11 hour shifts but are always polite and efficient.

Reception
now I was concerned here re-security ,the girl told me to put our key on the tray on reception when we were going out ,anyone couldve been behind us and watched us put our key on the tray which was not removed immediately ,this is lax on their part so if you dont have a safe you will need one to be sure .

The resort of Rhodes town has lots of places for free WIFI we found out later, the hotel is in a great location but it was let down on so many points , i wish i was able to put the pic of the rusty fridge and the air con with the tape on here but im not good with hi-tech stuff like that,stayed at the Belvedere previousley a few years ago perhaps we shouldve gone back there .Very dissappointed ,definately nowhere near a 5* needs updating upstairs not just downstairs but everywhere was spotlessly clean ,

Room Tip: Dont have room 176 check out room before agreeing to stay and pay and take mozzie spray
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  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mitsis Grand Hotel

Address: Akti Miaouli & Papanikolaou, Rhodes Town 85100, Greece
Location: Greece > Dodecanese > Rhodes > Rhodes Town
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#7 Business Hotel in Rhodes Town
#12 On the Beach Hotel in Rhodes Town
#17 Luxury Hotel in Rhodes Town
#19 Romantic Hotel in Rhodes Town
#26 Family Hotel in Rhodes Town
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Mitsis Grand Hotel 5*
Number of rooms: 405
Official Description (provided by the hotel):
Grand Hotel 5* is a member of Mitsis Hotels and is located at Rhodes Town, just few meters from the commercial city center, the Old Town and the port. The Airport "DIAGORAS" is 15 km from the hotel. Grand Hotel consists of 405 rooms and it offers luxury accommodation with view to Aegean Sea or the garden of the hotel. An excellent choice also for winter getaways or for business trips as the hotel operates all year round. The entertainment is an element that you won’t miss at Grand Hotel. The Lobby Bar is a meeting point for both the local community and the hotel’s guests. A cozy and hospitable environment where our guests can enjoy their coffee or drink as the Bar operates until late evening. Exquisite cuisine at the Main Restaurant Buffet as well as unique tastes from Italy and Asia at the 2 theme restaurants will give you the best impression. An indoor pool operates at Grand Hotel during the winter and 2 outdoor pool with sea water during summer offer ultimate refresh and breeze. The hotel offers also meeting rooms of maximum 600 persons, convenient break out rooms and state-of-the–art Audiovisual equipment with translation booths and expert staff for successful meetings at Grand Hotel. ... more   less 
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Also Known As:
Hotel Mitsis Grand
Mitsis Grand Rhodes Town
Grand Hotel Rhodes
Rhodes Grand Hotel
Mitsis Grand Hotel Rhodes, Greece

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