We booked this hotel as part of a ''luxury' package sold to us through a travel agent (which we also will never be using again). It was sold to us as the best hotel in Rhodes a 5 star luxury hotel you will not forget. Well they were right about one thing, we will not be forgetting this hotel, but for all the wrong reasons. When you enter the hotel its beautiful because everything is marble. However, that is where it ends. The staff upon entering are not friendly and definitely do not want to be doing their jobs. The girl who checked us in even took a personal call on her mobile while checking us in and then continued to give us incorrect information about our stay(which we found out later). If you need help finding places or suggestions they also cannot be bothered to help you.
When we finally got to our rooms it looked straight out of the 1970s. Its horribly out of date, but I was willing to except that 5Star Europe is vastly different than 5star anywhere else in the world. However, there is wallpaper peeling off the walls, stains all over the duvet, and the bathroom fan has been sealed with a BROWN sealant which looks, well im sure you can figure out what it looks like. On top of that the balcony doors barely close and when its windy they bang all night long. The AC is so old that every time it turns on I think the room is going catch on fire because all the electrics go haywire. Furthermore we paid 50Euro for internet which is so schockingly bad I am surprised I can even write this review. When we complained to the staff we received a complementary plate of fruit-lovely but I can get it from the buffet. We are on our honeymoon as well and we asked for a queen size bed but apparently the hotel only has twin beds so we have two beds pushed together and held together but a sheet. Not comfortable. There is no clock in the room either which I find odd and no coffee maker. Also our loveseat does not have any cushion.
Also, it rained our first day here and the marble floors in the reception area were extremely slippery. They didn't even bother putting a rug down only a yellow sign warning you it was wet. The water was leaking through the lights in the ceiling of reception and at one point my wife fell. She went over to the desk to advise them that it was extremely slippery and the girl at the desk got agitated that we were telling her until my wife said she fell. Once the girl realised my wife was not terribly injured she walked away without even say Im sorry.
Also on top of everything else being so poor, the general buffet is disgusting. it is the same bland horrible food every day and night. The only saving grace is the salad bar part, because honestly its kind of hard to mess up slicing cucumbers and plating cheese. You are jammed into the room like a tin of sardines, touching elbows with the people sitting next to you, and the wait staff cannot even bother to help you. We didn't get our drinks until we finished our meal and one day I had to get up to get our own water. There are two a la carte restaurants which we have heard good things about but honestly we don't even feel like eating there because you have to book in a few days ahead of time.
Overall we think this hotel needs to be reviewed again and re-rated. It may have been five star once but it is tired and out of date and needs a lot of touching up. We will not be staying here ever again.
- Official Description (provided by the hotel):
- Grand Hotel 5* is a member of Mitsis Hotels and is located at Rhodes Town, just few meters from the commercial city center, the Old Town and the port. The Airport "DIAGORAS" is 15 km from the hotel. Grand Hotel consists of 405 rooms and it offers luxury accommodation with view to Aegean Sea or the garden of the hotel. An excellent choice also for winter getaways or for business trips as the hotel operates all year round. The entertainment is an element that you won’t miss at Grand Hotel. The Lobby Bar is a meeting point for both the local community and the hotel’s guests. A cozy and hospitable environment where our guests can enjoy their coffee or drink as the Bar operates until late evening. Exquisite cuisine at the Main Restaurant Buffet as well as unique tastes from Italy and Asia at the 2 theme restaurants will give you the best impression. An indoor pool operates at Grand Hotel during the winter and 2 outdoor pool with sea water during summer offer ultimate refresh and breeze. The hotel offers also meeting rooms of maximum 600 persons, convenient break out rooms and state-of-the–art Audiovisual equipment with translation booths and expert staff for successful meetings at Grand Hotel. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Mitsis Grand
- Mitsis Grand Rhodes Town
- Grand Hotel Rhodes
- Rhodes Grand Hotel
- Mitsis Grand Hotel Rhodes, Greece