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“A great quality resort hotel” 5 of 5 stars
Review of Sheraton Rhodes Resort

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Sheraton Rhodes Resort
5.0 of 5 Hotel   |   Ialyssos Avenue, Rhodes Town 85100, Greece   |  
Hotel amenities
Ranked #15 of 121 Hotels in Rhodes Town
london
Top Contributor
89 reviews 89 reviews
61 hotel reviews
Reviews in 62 cities Reviews in 62 cities
103 helpful votes 103 helpful votes
“A great quality resort hotel”
5 of 5 stars Reviewed September 1, 2010

We only had a one night stop-over at the hotel, between islands, and to take a look at Rhodes old town. The hotel is located on the main coast strip a 10mins taxi ride from Rhodes town. Can't really walk anywhere of interest from the hotel.

The hotel had at least one very nice outside pool (I believe there are 3), which was very pleasant and very quiet whilst we were there. Pool side prices were very normal, and a very pleasant surprise, which obviously encouraged us to eat and drink ! All the fittings are very new and of high quality. Staff were generally friendly and professional, especially those serving outside.

The room was a very good quality top end corporate room. An excellent standard, very modern and spacious, with a very comfortable bed. Everything was very clean and extremely well maintained. Our room had a very nice sea view and was very quiet. Had a large very well appointed modern bathroom.

We paid EUR 200 inc b/f for the night - to get guaranteed quality - and it very much delivered. I felt it was good value for this quality, especially when compared to the prices being charged on Rhodes for very mediocre accommodation. We will definitely come back when next passing through Rhodes.


Rhodes town:
A fantastic must see, despite the mass tourism. Wander around the more remote streets and alleys.

We went to the very good Marco Polo restaurant in Rhodes old town in the evening. Its tucked away in the back streets, away from the mass tourism. Good food in a lovely characterful outside courtyard.

  • Stayed July 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonRhodesResort, General Manager at Sheraton Rhodes Resort, responded to this review, September 7, 2010
Dear Guest,

We thank you sincerely for the time you have taken to post your comments about Rhodes and the Sheraton Rhodes Resort despite the very short time you stayed with us.

I thank you for the accurate detail you have given about our hotel and for observing the professionalism of our associates. It was also good to read that you found our product good value for money and that you found the food, pricing, rooms and outdoor areas pleasant and satisfying.

I certainly hope you will return to our hotel for a longer stay and indeed perhaps you could contact my office directly so that I may handle all your reservation arrangements personally.

Sincerely,

Igor Buercher
General Manager
(Igor.buercher@sheraton.com)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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903 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (216)
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English first
London, United Kingdom
1 review
5 of 5 stars Reviewed August 31, 2010

We got back a few days ago from Sheraton rhodes resort where we had great time and too much fun.The hotel is excellent with nice facilities and great staff.The rooms are very good with very good sleep quality, comfortable and spacious.The service in the reseption was great and always with warm smiles! Also service in castellania restaurant was excellent, kostas karvelas and zoe were every day there to attend to every need we might have.We would love to come back next year!!!!!!!!

  • Stayed August 2010, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonRhodesResort, General Manager at Sheraton Rhodes Resort, responded to this review, September 3, 2010
Dear Guest,

Many thanks for taking the time to post your favourable comments on TripAdvisor! It was rewarding to read your excellent reviews about our associates and our hotel's facilities. I was especially pleased to learn that you found our new "Sweet Sleeper' mattresses so comfortable and you enjoyed a restful sleep.

Thank you also for the kind references you have made to our Associates who have extended to you their renown friendliness and hospitality.

It will indeed be our pleasure to welcome you back to the Sheraton Rhodes Resort and I would be more than happy to assist you with your reservation arrangements.

Warm regards,

Igor Buercher
General Manager
(igor.buercher@sheraton.com)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 31, 2010

Beautiful hotel in an excellent location, close to good bars and restaurants 10mins walk. , Fabulous spacious rooms with sea-view. Everything about this hotel was outstanding Staff so helpful and accomadating in all aspects.......... except for our last day!. We asked to keep our room if possible. We were told yes then no.....there were no courtesy rooms to use and we were sent down to the spa There was no where to put our cases in the spa and no hairdryers. We were not the only people changing in full view of people collecting towels actually in the reception area. I dryed my hair standing at the reception desk using a glass ornament as a mirror!!!!!! NOT GOOD on your last day! this needs to be addressed ASAP.

  • Stayed August 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonRhodesResort, General Manager at Sheraton Rhodes Resort, responded to this review, September 3, 2010
Dear Guest,

Thank you so much for taking the time to post your wonderful comments about the Sheraton Rhodes Resort on TripAdvisor.

It was good to hear that you loved just everything about the locatiion and the hotel...this is the type of feedback we want to hear...thank you so much!

I must apologize about the inconvenience you experienced on your very last day. We do usually have courtesy rooms but this year in August the hotel was phenomenally highly booked and there were just no rooms at all available. In the future we will be looking into the options for such cases.

Hoping you will visit us again at the Sheraton Rhodes Resort,

wtih sincere wishes,

Igor Buercher
General Manager
(Igor.buercher@sheraton.com)
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Athens, Greece
1 review
5 of 5 stars Reviewed August 27, 2010

Its the best place to go with friends family or your partner!!!you can stay all day in hotel and have fun ...so many different areas 3 swimming pools many activities and sports... for nights you can have a tasty dinner in one of the restaurants!!! the service and restaurants are great!!! veryyyyyy nice food you should try sushi... ;) and then one drink at the cockteil pool bar...!!!!

  • Stayed August 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonRhodesResort, General Manager at Sheraton Rhodes Resort, responded to this review, September 3, 2010
Dear Guest,

Thank you so much for your positive feedback on TripAdvisor!

It was wonderful to read the happiness in each of your sentences about the Sheraton Rhodes Resort, its facilities, food, service and activities. We feel very proud that you have left our hotel feeling totally satisfied.

We truly hope you will find the opportunity to visit the Sheraton Rhodes Resort again and trust that you will contact my office directly for all your reservation details.

Sincerely,

Igor Buercher
General Manager
(igor.buercher@sheraton.com)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 26, 2010

Just came back from a week at the Sheraton and would definitely recommend it. We picked it having read all the reviews and it really exceeded expectations. We travelled with our 2 children (4 and 7) who now can't understand why they can't live at the Sheraton. The pools were amazing (didn't go down till after 9 and still had the pick of where to sit), the food everywhere was great - massive range and top quality. Rooms were clean and had the best beds ever. Location is good, reasonable transfer times and amazing sea views. Staff were all helpful and general decor was good throughout. Overall this is a good 5 star hotel.

We were worried that the kids might get bored but they loved it so much we actually never left the hotel we were enjoying it so much.

I'm a frequent traveller with business and am fussy about where I stay but don't worry about some of the coments that are made...people are just being picky - the hotel isn't perfect (where is? you can find fault anywhere if you really try) - the lifts have a mind of their own and are a pain, service outside can be a bit mixed (but in 40C temps are you surprised?), the beach isn't great and all inclusive isn't quite 'all' as some food and drink have extra charges (still good value though) but rest assured that none of this will stop you enjoying a great holiday destination whether travelling in a couple or as a family.

  • Stayed August 2010, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonRhodesResort, General Manager at Sheraton Rhodes Resort, responded to this review, August 27, 2010
Dear Guest,

Thank you so much for taking the time to post your comments on TripAdvisor following your stay with us here at the Sheraton Rhodes Resort.

I can never express how gratified I felt reading your comments....as you clearly say you are a frequent traveller and you have stated accurately the important points of a happy holiday.

Your opinion about the service on the outdoors as regards the hot temperatures, was also especially appreciated. Our Associates do try so very hard to deliver total guest satisfaction.

Thank you again for your wonderful feedback and I do hope we will be welcoming you back to the Sheraton Rhodes Resort in the not too distant future.

Sincerely,

Igor Buercher
General Manager
(igor.buercher@sheraton.com)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 23, 2010

Myself, husband and teenage son stayed in the Sheraton in August. Our first trip to Greece.
The Sheraton in my view should not be rated as a 5 star, The staff are very friendly and do try there best but in the 7 days we stayed we only got a bed at the down stairs pool once as if you didn't put your towel down by 8 oclock in the morning you didn't stand a chance, The beds are so near each other it's like being a sardine and the evening meals are very poor. Also the beach has no where to get a cold drink so you have to walk under the road back to the pool bar to get a bottle of water and once again they have put a huge amount of beds on the smallest of beaches. You have two lifts one which goes from the reception to the pool and the other reception to the rooms so you are constantly changing lifts. The area the hotel is situated is quite poor so not much to do there. Saying all that Rhodes is amazing and so are the people so do go but think carefully about where you stay.

  • Stayed August 2010, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonRhodesResort, General Manager at Sheraton Rhodes Resort, responded to this review, August 25, 2010
Dear Guest,

Thank you for your feedback on TripAdvisor following your stay at our hotel.

We are truly sorry to hear that we failed to meet your expectation during your visit and please accept our apologies for any inconvenience you may have been caused by any shortfalls with the property.

The month of August is the busiest time on the island of Rhodes and indeed it is sometimes beyond our power to provide more comfort around the pools when the majority of our guests are hoping to enjoy these facilities. We do however, also have a lovely pool on the 6th floor on an open terrace, right next the the main bar which would also have been more convenient for a refreshing drink.

The area of Ixia in which our hotel is located, has a busy water sports centre across the road, several tourist shops, restaurants and bars and our hotel is actually only 4Kms. from the centre of Rhodes town. I am sorry you feel that there is a lack of surrounding activities.

We thank you for your kind comments about our staff, they do indeed try so very hard to ensure our guests have an enjoyable, relaxing and memorable stay with us.

I hope that we will have the opportunity to welcome you back to the Sheraton Rhodes Resort again in the future, and change your impression of our hotel!

Sincerely,

Igor Buercher
General Manager
(igor.buercher@sheraton.com)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 22, 2010

We have just returned from a relaxing and refreshing vacation in Sheraton Rhodes Resort. We stayed there for a week, the professionalism and friendliness of the staff is comparable only to the reputation of the Greek hospitality. The hotel was converted recently to the Sheraton a few months ago and in a short amount of time it has reached and exceeded the expectation of the brand. I was impressed by the hotel and its architecture, spacious and relaxing atmosphere but above all from the staff. Breakfast in the Castellania Restaurant with Efi greeting us, with a smile despite the volume of business she was handling at peak hours time. From Tsampika that was showing us to our table always with some nice comments to share with us for the islands or George the Maitre d' that was always there to attend to every need we might have.
The food was amazing not only for the breakfast but dinner also in Castellania Restaurant. Having been to this hotel on seven previous occasions, Nikos the Restaurant Manager in the Meditteraneo Restaurant by the swimming pool was very welcoming, attentive and made us feel very special. We can only say that the Sheraton is a far better hotel group than Hilton & Grecotel Group.
We are now about to book for two weeks next year.
Regards
Sheila and Darren

  • Stayed August 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonRhodesResort, General Manager at Sheraton Rhodes Resort, responded to this review, August 24, 2010
Dear Mrs. Darren,

Thank you so much for taking the time out of your busy schedule to post your comments on TripAdvisor following your stay at the Sheraton Rhodes Resort.

As a repeater guest of 7 years, and having experienced both the previous management companies of this hotel, Grecotel and Hilton, we feel very proud to read that you rank the Sheraton higher than both of these.

It is also equally wonderful to hear that our Associates were helpful and attentive to your needs, they do work exceptionally hard to make every guest feel special.

We are excited that you have already booked your next holidays at the Sheraton Rhodes Resort and look forward to extending our warm welcome to you!

Sincerely,

Igor Buercher
General Manager
(igor.buercher@sheraton.com)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Rhodes Resort

Address: Ialyssos Avenue, Rhodes Town 85100, Greece
Location: Greece > Dodecanese > Rhodes > Rhodes Town
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Business Hotel in Rhodes Town
#5 On the Beach Hotel in Rhodes Town
#6 Family Hotel in Rhodes Town
#8 Luxury Hotel in Rhodes Town
#12 Romantic Hotel in Rhodes Town
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Rhodes Resort 5*
Number of rooms: 401
Official Description (provided by the hotel):
Located on the island of Rhodes, only a few kilometres from the historic town of Rhodes, Sheraton Rhodes Resort offering global travelers, families and honeymooners alike the best of resort amenities. ... more   less 
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Also Known As:
Sheraton Rhodes Hotel Ixia
Hotel Imperial Rhodes
Sheraton Rhodes Resort Greece

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