We arrived at the hotel on Thursday 18th very early in the morning. Check in was simple and within 15 mins we were in our room. First impressions weren't great we had supposedly been given a 'family room' which was a shoe box with 4 beds side by side in it! My husband opened the bathroom door to tiles falling off. He reported this straight away and it was 'fixed' the next day! The room didn't cause us a problem as we only sleep and shower in there so we could live with it. However the room was clean and clean bedding and towels 6 out of 7 days.
This hotel is very very busy and you have to queue for everything at mealtimes unless you get there for breakfast early and dinner opening. They often ran out of plates,glasses and cutlery so u had to queue for those too. The food was lovely always a variety. The unlimited ice cream was great for us all especially my daughter who ate her own body weight in ice cream!
Drinks were good although they did however run out of spirits twice while we were there. Not good on all inclusive!
The pools were brilliant 3 different ones and the waterpark which our kids 10 and 7 loved. We can't fault these at all. However if u wanted a sunbed at all never mind a decent one you had to take your towels down at the crack of dawn and I mean very very early!! The swim up bar is not actually a swim up bar as u have to get out of the pool to get served! But still a nice feature. Water park lifeguards are brilliant really really friendly and are great with the kids. The entertainment staff are lovely always trying to get everyone involved in fact all of the staff were lovely really friendly. The snack bar is good not too busy upstairs is less so.
The entertainment was very poor although we only attend once it was enough not to go back. We stayed in main bar which has a games room that cost 1-2 euros each however the kids constantly wanted euros and neither reception nor the little shop had any!
The hotel is about 20 mins walk from beach which is a nice walk or a train comes outside hotel every day at 10am and collects at 4pm for free!!!
My husband and son booked a Scuba diving trip at a cost of 100euros however after arriving at coach collection point at 7.15am he was told coach is full and he cannot get on it so to book taxi and keep receipts. All of this was done and when my husband approached the rep he was told "that's weird" and to come bk on Monday and she would refund him. Monday came but we were only refunded 1 way as apparently they could of got on coach on way back.....no one told him that. He was told coach was full so u would presume it was full there and back. I brought this up with rep but we have returned home with no full refund.
The coach to collect us arrived at 11.10pm for a 2.15am flight however when the rep got on the coach 2 hotels later she told us our flight was 2 hrs delayed! I wonder whether they could have delayed our pick up time as they knew this well in advance to save 4 hrs in Rhodes airport with 2 very
tired children. Possibly???
Overall the hotel is average with some fantastic features, great staff, lovely food and we had a very enjoyable holiday. The weather was amazing and Rhodes is a beautiful island.
I don't think I would stay at this hotel again and will def not book with Thomas Cook again.
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- Also Known As:
- Cyprotel Columbia Hotel Faliraki
- Cyprotel Faliraki Rhodes