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“Nice Hotel” 4 of 5 stars
Review of Sun Rocks Hotel

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Sun Rocks Hotel
3.0 of 5 Specialty Hotel   |   | Santorini, Firostefani 84700, Greece   |  
Hotel amenities
Certificate of Excellence 2014
Sydney, Australia
1 review
“Nice Hotel”
4 of 5 stars Reviewed October 11, 2012

We recently spent three days of our honeymoon in Santorini and it was amazing!
The hotel is really nice though some things like the sunbeds by the pool should have been taken care more carefully as there are not enough for everyone.
The staff was great. Everyone was helpful and more than happy to make our stay there easier at any time.
Panos was kind and fun, the food was great and the views breathtaking. We would like to thank Evan cause all of his recommendations about places to eat and visit were the best. He seems to know all the good places!!
Thank u all for the wonderful time we had there and hope to see you again next year!!

Stayed September 2012, traveled as a couple
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267 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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English first
London, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 30, 2012

We stayed at Sun Rocks for the third week of September for 6 nights in a Honeymoon Suite and this worked out perfectly for our honeymoon. We hadn't been to Santorini before so we did a lot of research on hotels and location. We're glad we did this because the location of the hotel worked well for us- close enough to the main Fira town (which we only ventured into twice) with a few of its own restaurants and shops in Firostefani. It's perfect for a couple who is looking to stay away from the mass crowds, especially in the daytime when the cruise ships drop off their passengers to roam around Fira and Oia (TIP- go to Fira and Oia after sunset when all these cruisers go back to their ship and the towns are much more pleasant).

The hotel very kindly arranged all our travel to and from the airport (which makes life easy as bags are carried to/from airport to room). The staff were very professional (without being cold) and friendly (happy to chat and also was happy to book restaurants, sailing and car rental for me). I like how there is a small reception area and the main focus is really on the guests relaxing in their rooms or by the pool.

The honeymoon suite was fantastic (room 9 for those who are interested), very big with its own jacuzzi and the lighting was very atmospheric and the room was always kept tidy (twice a day). I've read some reviews that the rooms are dark but people should really expect this when the rooms are built as caves into the rock of the island. We had a couple issues with our air-conditioning system but those were always quickly fixed and without affecting us at all. The suite also has a nice balcony which was perfect for watching the sunset (which we think is better here than in Fira or Oia) as well as a sunbed to lay around (which meant we rarely went down to the pool). The breakfasts are fantastic and provides lots of choice each day- I still remember the yoghurt on the island being the best I've ever had.

All in, we could not have picked a better hotel for the start of our honeymoon and I would not hesitate to recommend this hotel to friends and certainly will return there the next time we go to Santorini.

Room Tip: Ask for the bigger rooms as I don't think that they are all equal. The rooms nearer the top by...
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed September 26, 2012

This was a very nice relaxing hotel, but terribly overpriced like all Santorini hotels with a view. The rooms were large with a tiny bathroom with lovely toiletries, no restaurant but the room service was always delicious, breakfast was served by the pool each morning. The pool area was great and staff were always helpful and quick with requests.

  • Stayed October 2011, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 22, 2012

Having read some very bad reviews -and many excellent- we decided to give it a shot. I
t was definitely the best hotel experience we had so far. The hotel was where it should be in santorini -in the caldera and the view was amazing. Room was very good -and cleaned twice a day- and the hotel staff -especially Lambrini and Ilias excpetional. Breakfast was also great. It could be served in your room but we preferred to have it served near the pool whicj in my opinion was far better.
Well, since everyone who will be reading this would want to know what is wrong with the place and if these drawbacks really bother them here they are. Internet is weak IN the room. But since you are living in a cave room one cant expect much. The 2 Television sets shared the same control and both were turned on or switched off at eh same time. We found that more funny trying to find the perfect angle to set only the one of them than annoying. And last the mirror couldnot be adjusted very good.
All in all, if you are a couple in love what you want is a beautiful room with a perfect view in the caldera, people to share your enthusiasm and an enormous and delicious breakfast to start your day. Sun rocks has it all. When we go back to Santorini we will be staying in Sun rocks for sure.
Last general tip: September is the best month to visit Santorini

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed September 15, 2012

It's hard to rate Sun Rocks because, on the one hand, it's a lovely hotel but, on the other hand, we were very frustrated by key aspects of their service.

We booked into Sun Rocks for 4 nights. On arrival at the hotel we were told we'd been 'upgraded' to a honeymoon suite in their sister hotel, Chromata, for 2 of our nights. Although we suspected this 'upgrade' had more to do with Sun Rocks being overbooked (especially in light of recent Tripadvisor reviews suggesting other people have had similar experiences) we accepted the proposed offer.

After a bit of reflection, however, we realised that moving hotels in the middle of a short 4 day stay was actually going to be a large disruption to our relaxing honeymoon. We went back to the management and said as much. However, the management refused to let us stay on at Sun Rocks, saying that it was now too late, that we'd accepted the 'upgrade' and so we had to move.

So we moved. Unfortunately, the move itself was as painful as we'd feared: having said we could move at any point during the appointed 'move day', Sun Rocks instead called us up badgering us to leave. They then made us wait an hour for porters to come and help us carry our luggage up (the many stairs) to the road. They then made us wait on the road for 15 mins for transport to the next hotel. All told, the move took 3 hrs out of our day. What's more, we were made to feel incredibly difficult for not wanting to move.

We asked for a complementary spa treatment by way of compensation for the forced move but were refused this. However, we were told we could have a free meal at the new hotel as compensation for the move.

As for Sun Rocks itself, it is a beautiful boutique hotel with a spectacular view, great breakfast and lovely little rooms that look nicer in real life than they do in the photos on this site. And although the manager was the man responsible for forcing us to move hotels, in fairness to him, he was unfailingly smiling and polite, as were all of his staff.

The only critique we have of the hotel itself is that our room was a wee bit tired - for example, our suite suffered a bit from overall dampness, which affected the fittings and fixtures in the bathroom.

Sun Rocks' less famous sister hotel Chromata is actually nicer, newer, with larger rooms, gorgeous views, better facilities and just as beautiful. Which is why I'm sure Sun Rocks is farming its guests out here - to raise Chromata's profile.

So all in all, a mixed bag. Sun Rocks is a lovely hotel but their behaviour was very frustrating, especially given that this was our honeymoon.

Room Tip: Our suite, the "Experience Suite" was probably the most private room in the hotel, with no...
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Top Contributor
51 reviews 51 reviews
48 hotel reviews
Reviews in 39 cities Reviews in 39 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed September 11, 2012

This hotel was very nice and i would recommend it, there were just a few bad points. When we arrived we got a very warm welcome and was shown straight to our room. The room was amazing and we had a fantastic view. We decided that we would go for a look around and went down to the pool. The view is magnificent, especial by the pool as you can sit out and have breakfast overlooking the sea.The manager at the restaurant of the pool wasn't very friendly and if we said something bad about the food or sent it back he would get upset quickly. The main problem with the food (especially at breakfast) is that they overload with Salt. After 2 days of experiencing the same thing, we started to ask breakfast without any salt. After this it was perfect.
After 4 days of being at Sun Rocks we were asked if we would mind moving hotels as they had double booked us. To be honest we didn't mind as they were moving us to an even better hotel, that we originally wanted to go to. It was a sister hotel of Sun Rocks called Kirini hotel in Oia Santorini.

All in all our stay at Sun Rocks was very good. Most of the staff are extremely nice and very helpful. They just need to sort out the overbooking and the salt problem.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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UK
Senior Contributor
35 reviews 35 reviews
23 hotel reviews
Reviews in 27 cities Reviews in 27 cities
54 helpful votes 54 helpful votes
1 of 5 stars Reviewed September 10, 2012

I'll start with the positives as it is my intention to be as balanced as possible (but the important part and warnings for those thinking of booking is later on...). It is also important to note that this is no reflection on the staff.

- This place is beautiful (but then with that view, a mud hut would be fine so don't read too much into that).
- The staff were generally very pleasant, especially Vania.
- Sun Rocks is a very cool hotel, we loved the design and with the exception of our room, the pictures do it justice.
- As with most hotels in Fira, they are built on the cliffs which means the views are breathtaking however the downside is that the rooms are crammed in - don't expect any privacy on your verranda, even in a top suite.

The negatives:-

Well, we had read the tripadvisor reviews before booking our 'Junior Suite' so were a little concerned that there might be some funny business around our booking.

Sure enough, on checking in, we were told that after our first night at Sun Rocks, they were moving us for our last three nights to Chromata in the next village 'Imerovgli' (please do see my other review as it was top notch). Their reason, fewer steps at the other hotel (my wife is pregnant) and a nicer room (which wasn't hard - we'll come to that). Well we never complained about the steps as we are both young and fit, but in any event, whilst there might be fewer steps, they seemed to ignore the extra 10 minutes walk into town (Fira) which is uphill coming back from dinner?

Quite simply, they were over booked (as they confirmed when we checked out to move hotels), Sun Rocks has the best reputation historically, gets all the bookings and then they pick people to move to one of their 'sister' hotels. Some people on here seemed to have got Andromeda, we got Chromata.

Anyway we settled into our Junior Suite for our one and only night. Having checked there were no secret doors, I had to go and check with the manager that we did actually have the Junior Suite we had paid 280 euros per night for. Red faced, he explained that this was their 'smallest junior suite' to which I explained that it couldn't possibly be any smaller! It was one room, with a coffee table and two chairs right at the end of the bed, with the sink next to it which was then separated from the shower and toilet by a glass door. There was a shared balcony and we had no view at all as we looked sideways. It was a bog standard room (en-suite), and a small one at that.

I recited the text from their website "Deluxe living rooms... opening up onto verandas overlooking the magnificent Caldera, adjoin elegantly decorated bedrooms." Incredibly the manager stood his ground - if they say it is a 'suite' then it is. Pathetic.

So anyway, we spent the next day packing up, checking out, moving hotels, waiting for our room to be ready and settling in to a new hotel.

That to me is entirely unacceptable from a super expensive 'luxury' and boutique hotel. Shameful. You wasted at least a half day of our holiday (made worse by that fact that they checked us out before our room was ready at the next hotel).

What they are doing is the most expensive 'allocate on arrival' in the history of tourism and it is not acceptable behaviour.

What would have been more acceptable is if they had moved us for all 4 nights to Chromata, but this obviously didn't fit in with their bookings.

All in all Chromata was a better hotel, more spacious, much more privacy on your balcony with the only drawback to us seeming to be a slightly more cramped poolside area. So they did us a favour, but the upheval after 1 day is not what you want on a relaxing holiday.

This review will be making its way to the SLH group. Not sure if it will do any good, but it is clear from other reviews on here that Sun Rocks (possibly the whole hotel group) are making a habit of this which to me is entirely unacceptable and tarnishes the SLH brand.

As a final point, it was worth the money on the half price deal, but anyone paying full price to stay hear needs help (or has money to burn in which case fine). To justify full price and be genuinely 'luxurious' it would need to have half the number of rooms to give more privacy.

Room Tip: Be warned about the Junior Suite deal! I think they kept our room there purely for the 50% deal.
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  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sun Rocks Hotel

Address: | Santorini, Firostefani 84700, Greece
Location: Greece > Cyclades > Santorini > Firostefani
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #7 of 19 Specialty Lodging in Firostefani
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Sun Rocks Hotel 3*
Number of rooms: 17
Official Description (provided by the hotel):
Sumptuous aesthetics abound, reflecting its luxurious, low-key, in-house lifestyle where complete peace and tranquility in a magical setting artfully combine with abodes flourishing in comfort, convenience and seduction. Enmeshed around it is the meticulous attention to detail that makes all great hotels bask in magnanimity, that has made Sun Rocks Hotel, a key destination, time and time again, for Santorini weddings and honeymoons, a prominent couples only hotel. ... more   less 
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Also Known As:
Sun Rocks Santorini
Sun Rocks Hotel Santorini/Firostefani

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