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“NOT a 4 stars anymore - To avoid (beetles, humidity, poor service, arrogant personnel, poor internet ...)” 1 of 5 stars
Review of Excellior Suites Grand Geneve

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Excellior Suites Grand Geneve
4.0 of 5 Hotel   |   120 Route de la Chaux, 74140 Veigy-Foncenex, France   |  
Hotel amenities
Ranked #1 of 1 Hotels in Veigy-Foncenex
Geneva
1 review
“NOT a 4 stars anymore - To avoid (beetles, humidity, poor service, arrogant personnel, poor internet ...)”
1 of 5 stars Reviewed June 28, 2010

This hotel is not a 4 star anymore, they forgot to mention. It is expecting to be de-classified in 3-stars. However the cleanliness is terrible. We spent a rough month, between two living places and moving in the region. We have understood that the hotel faces terrible financial difficulties, maybe part of the reason of the attitude of some members of the staff.
We had to move to from the initial appartment, the list of unacceptable items in the first one is simply too long. The personal was extremely arrogant and inpolite and each time we asked questions ( the internet access often stops working not working for one day), we were proposed to leave if not happy. There is a new management team and we wish them all successes. So if you like humidity, beetles in the room, dirty entrances and spiders, no wireless in the rooms and to be insulted when you ask for regular service to apply...
Oh forgot to mention that non-smoking rooms are purely indicative there, not a commitment: we tested it... and guess what: do not try the air conditioning system...
I can send photos if you ask :-)

  • Stayed June 2010, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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64 reviews from our community

Traveler rating
    16
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    9
    9
See reviews for
27
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Germany
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 28, 2009

I stay at this hotel very regularly, whenever I am in the area for work.
What I love:
The staff is very nice and helpful
Nicely decorated, large rooms
Free access to a really good fitness center
What bothers me:
Sometimes the service is a little amateuristic, however this has improved over the last year.
The showers do not have a shower curtain or a door, so the floor is completely wet after showering
On a few occasions, upon arrival I was accidently given a room that had not been cleaned, however this was corrected immediately (but still should not really happen)
All in all, the negative points do not refrain from staying there again.

  • Stayed July 2009, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 24, 2007

Really impressed - especially with the leisure activities: you have use of the leisure club next door with all the facilities you want. It is just across the border in France so very quick to get into Geneva but you still get the quiet. Really nicely done up rooms - we really enjoyed our stay and would stay again,

  • Stayed September 2007, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Excellior Suites Grand Geneve

Address: 120 Route de la Chaux, 74140 Veigy-Foncenex, France
Location: France > Rhone-Alpes > Haute-Savoie > Veigy-Foncenex
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Veigy-Foncenex
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Excellior Suites Grand Geneve 4*
Number of rooms: 86
Reservation Options:
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Also Known As:
Clarion Suites Geneva Excellior Hotel Veigy-Foncenex
Clarion Veigy Foncenex
Veigy-Foncenex Clarion
Clarion Geneva Excellior

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