Having lived in Costa Rica previously for 11 years, I kinda knew how to "expect the worst, hope for the best". CZ is somewhere in the middle. The service was ok, mostly friendly but losing the personal touch that is so important and that they should not let slip. The property is very nice and well kept but... we were in the apartment, my husband and I, and the cleanliness was a little slipshod; there was no room service but wasn't really expecting it even though all the comparable properties we'd stayed at provided it. Lot's of ants of various species and yes, I know it's the jungle, but this property had by far the most of all the places we stayed in two weeks. There was someone else's food in the fridge - oops - the kitchen sink leaked horribly and there was no way to lock the safe. The ceiling fan over the bed did not work but there was a floor fan that kept us cool. Ask for extra pillows.
We ate at the restaurant a couple of times and were excited to be eating Thai as we consider ourselves Thai officionados - it's one of our favorites. Disappointing. The curry was served over way too much rice which made all the curry sauce disappear and it needed a ton of salt. The pad-thai also not so great. And finally, someone tried to break into our completely empty rental vehicle that was parked in the adjoining hotel owners or managers driveway.
All that said, for what we paid for the room and the location, it was a good deal but I don't know if we'd come back with all the other interesting looking properties in the area.