I booked this hotel through their online reservation service 2 weeks prior to the date I was intended to arrive.
I did not get an email confirmation, so I called the hotel to confirm. They told me that they were having problems with the system and that I should call again the next day.
Then when I called again the next day, they told me that the reservation system had been moved to Italy and that due to the time zone difference they wouldn't be able to solve it until the next day.
I called again...and again, everyday for a full week. I spoke to this guy Irwing and a girl Dania several times. Without any confirmation or solution. I told them repetedly that I wanted my room confirmed but they told me that I shouldn't worry because there was plenty of space and that the confirmation would come.
And 5 days before my arrival I get an email from a guy named Stefano telling me that they were really sorry but due to issues with the webpage they had double booked and were now without availability for the dates I had booked.
Honestly I have never been treated so terribly in any hotel in the world, and I sure wasn't expecting this from one in my own country. I do not want to believe that this is the way they treat local tourists but looking at the other reviews I think that the awful service is truly their signature for all customers.
I am NEVER staying in this hotel ever nor will I recommended to anyone I know. If this is the service they give me with a reservation, I do not want to find out how they'll treat me while staying there.
- Official Description (provided by the hotel):
- Located in Santa Teresa-Mal Pais Beach, one of the most virgin and beautiful regions! Endless miles of soft, white sand beach perfect for swimming and surfing. The hotel offers ten marvelous, independent and private villas. All villas have their own terrace with garden view, bathroom, hot water and safety box. Other exquisite elements are the teak chairs, the furniture and the deck of the villa made out of precious woods. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Orbitz, Hotels.com, Priceline, BookIt.com, Odigeo and Tingo so you can book your Esencia Hotel & Villas reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Esencia Hotel And Villas
- Esencia Hotel Santa Teresa
- Esencia Hotel & Villas Costa Rica/Santa Teresa