I cannot say enough how horrible the people are who run this place. A bigger bunch of self-centered, self-important, uncaring people have never gone into a service business. If you don't like people, why run a restaurant and bar? We have been coming to costa rica for years an have actually stayed in the hotel before, and it was ok, and have often sat at the bar for drinks and snacks. But the last couple of times we were there we were treated like unwanted criminals. In January we came with our whole family to enjoy the sunset and possibly stay. As we were headed to the office to inquire about rooms we were approached by a cruel-faced "manager" and told very rudely we had to leave because we had a cooler with us. if he had taken a moment to look he would have seen we had a baby, and the cooler was for her milk and snacks. We explained that we were ordering food and drinks and the cooler was for the baby, but he clearly didn't care, told us we should "go to another beach," and walked off in a huff, never so much as apologizing. We are pretty forgiving, so when were in Santa Teresa last night, we decided to go back for drinks. They do have a lovely location, after all. After we had been there for half an hour, and were on our second round, a young woman who identified herself as an owner walked to our table and flat out accused us of not paying a previous bill. When we told her that was simply untrue she got huffy and said the manager (the same beady-eyed guy from before) had sent her over saying we hadn't paid. They had no evidence, because there was none, and seemed eager to be rid of us. We are a pleasant California laid back family who happily spend our money, tip well and ALWAYS pay our bills. To be treated like dirt is simply beyond belief. Really, who would not pay a bill, and then go back to the same place weeks later, with a baby, and start ordering drinks? When we reacted incredulously, as anyone would on being falsely accused, the staff got irate and even more accusatory. It was absolutely surreal, like some bad dream that you wake up from in a cold sweat. Can I give negative stars? I would give TEN negative stars if I could. make your choices, but if you do patronize this place, know you are supporting cold-hearted, uncaring and horrible horrible people. Like I said, STAY AWAY!!
- Also Known As:
- Resort Luz De Vida
- Luz De Vida Hotel
- Hotel Luz De Vida Costa Rica/Santa Teresa
- Official Description (provided by the hotel):
- We have 8 garden view rooms and 5 pool view bungalows, all of them equipped with a/c, phone, safe and hot water. We also have an international cuisine restaurant, a spa and pool. We have a nice kids area, and a volleyball field. We are a beautiful beachfront resort in a nice piece of paradise. Santa Teresa, Costa Rica. ... more less