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“Pleasant Community Living” 5 of 5 stars
Review of Red Frog Villas

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Red Frog Villas
2.5 of 5 Small Hotel   |   125 meters to the right of Pasta Basta, Santa Teresa, Costa Rica   |  
Hotel amenities
Ranked #28 of 31 Santa Teresa B&B and Inns
Santa Teresa, Puntarenas, Costa Rica
1 review
“Pleasant Community Living”
5 of 5 stars Reviewed February 22, 2013

I've been staying at Red Frog for the last few weeks and love it. We are in a big house with 2 large sunset decks, and infinity pool. The price is affordable, everything is clean and safe, location is great, and we are very happy with the experience.

All in all, the thing I want to talk about is what Red Frog is great for: community. My wife and I don't like large expensive hotels with TVs. We'd rather be surrounded by great people who talk to you and you can connect and hang with. Red Frog is great because the 6 individual bungalows are perfectly situated so everyone has communal space and private space. The pool is a great meeting ground for late night dips if you want to socialize. And Sandy the manager (and her partner Jonathan) is the BEST! She's made us feel completely at home and really brought everyone together for some magicial times.

All in all, I highly recommend this place if you're into the real costa rican experience!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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19 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • French first
  • Any
English first
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed February 18, 2013

We rented the Red Frog Villa via the recommendation of a broker. We were promised a very nice house i good condition which was crucial for our long term stay. The exact words of the broker were “I think you will be very pleased with this house”. We paid the deposit and felt great about our upcoming stay. A couple of days prior to departure we get a mail from the owner telling us that the standard might not live up to our expectations but since we have been in Santa Teresa before we thought we knew what to expect and the praise from the broker made us confident that it would suit us.

Arriving at Red Frog Villas after dark was an unpleasant experience. The house did not live up to the standard shown the pictures (which must have been several years old), it was dusty and dirty and had spider webs everywhere. One of the beds had an extensive ant trail over it and the windows and doors did not close properly so we had all kinds of bugs paying us visits. The condition of the house was nothing like described and to our disappointment there was little or no effort from the management to aid in our agony. Instead we got moved to another house 1 kilometer up a non existing road to the middle of the jungle. To get there we had to rent quads which set us back a couple of $100. The house was modern but located in the jungle and even more infested by bugs and BIG spiders. We left early the next morning.

In total we stayed 3 nights in the care of Red Frog Villas and they were horrible. Since nothing was as we were promised we left and wanted to get our hefty thousand something $ deposit refunded, not counting the 3 days we stayed there, but the management acted offended and unwilling to cooperate. Still, 1 month after this incident we have not seen a dime of the money.

During our stay in Santa Teresa we went back to the house we rented to talk to the management and found our house already rented out!!! Since we did not get any money back the house was technically still rented to us. That is just unheard of! Still no will to refund or negotiate with us...

Talk about biting the hand that feeds you... The customer care is non existent, but the humiliation is included and free of charge.

The owner and manager Alfredo acted insulting and treated us terrible even if we had an sincere and polite dialogue from our part. There was no will to help or see to the customers wishes and needs.

The Red Frog Villas is of low standard. I have traveled extensively around the globe and yet never stayed at a place in this bad shape and with such negligent service. You expect to arrive in a nice and clean house when you rent it, not a bug infested shed that need fumigating and a full cleaning (see picture).

So my most sincere recommendation is not to stay here. This experience ruined most of our trip and set us back one months budget. There are so many wonderful gems in wonderful Santa Teresa for the same price or just above. See my other recommendations of lodging and you won't be disappointed.

  • Stayed January 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Red_Frog_Villas, Manager at Red Frog Villas, responded to this review, February 22, 2013
First of the the house was cleaned, there are spiders in the corners in Costa Rica houses every where you clean them and the come back again, we are a Eco friendly place in the jungle, we embrace the rustic living and natural life.
He asked for the house to be sprayed and we put a maid at his service to clean what he thought needed to be cleaned.

When you book 4 months it means I have to say no to the all the inquiries I got, also the invoice clearly says no refunds in case of cancellation.

The house was re booked (if it was so bad why is it booked with happy people living there) after he moved to the suites, which I talked to you on the phone and you said they were really nice.

If you are well aware of the jungle and have problem with bugs and are arachnoid you should taken that into account before booking and ask about spiders or insect and do some research knowing where you are headed.

We cleaned again and brought some one to fumigate it as he asked we are a dusty town and we are far from the main road but still some dust goes around we have dirt roads.. Then moved him to the suites the quad was on the shop and it needed a couple of days to be ready so I told him to rent one, he got a big 4x4 car which easily goes up and down the mountain.


Spiders, bird, monkeys, dear, owls, and more wild life are part of Costa Rica, I can guratee there will be insects in Costa Rica no matter how fancy the place is this is a jungle and people visit us for this, He had arachnophobia so you can see the problem where always spiders, and we are no infested with spiders or bugs but you will see different bugs mammals fish turtles and other wild life on you Costa Rica trip.

When you moved to the suites you said you loved them and was happy to stay there.

Started insulting and asking for a bigger refund that agreed on. and the pictures where recent pictures of the house.

Instead of calling me he started a post on Facebook taking bad about my place.
Everyone agreed with me on that post he got mad.
After we agreed on a $500 refund he said he wanted a $1000.

As you can see he have a problem with insects (tiny spiders on the corners) and came to the wrong town. We are a jungle town on it's way to been developed, (many of us like it raw as it is) but this is no fancy town.
The house was cleaned and sprayed. (as he asked) he left because he wanted he move to the suites and also left, not to much to say but he is high maintenance on a chill out beach.
He came for 4 months and left after one guess Santa Teresa was a bit to Rustic and fulled on natural life for him, When you come to the jungle you have to embrace the pura vida life style.
We are not a 5 star resort we are a good place for vacations, we been booked solid a summer long with people staying and been happy.
Thanks for everything
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San José, San Jose, Costa Rica
1 review
5 of 5 stars Reviewed October 15, 2012

What a great time I had in Red Frog Villas, it have a nice view, an excellent vibe!! could go walking to the beach for surfing, and incredible waves, like hawaii. My girlfriend also spent a great time, the place is very relaxing and romantic. Many good restaurants and exotic places. Many beaches around white sand, waterfalls, wildlife refuges. I recommend it 100%

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Manuel Antonio, Costa Rica
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 14, 2012 via mobile

This place is great for surfers who arent concerned about being pampered. I would call this a "real vacation" very comfy great waves great people and beautiful! Alfredo is a very nice guy and very accomodating. I recommend the redfrog for sure!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San José, San Jose, Costa Rica
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed October 11, 2012

Great location, great service, attention, great facilities, perfect place for surfers, bike riders, adventure travelers but also anybody that wants to spend some quiet time in a nature surrounded environment. The area in which is located has some of the most beautiful beaches and forest through out the whole country. Beautiful walk distance beaches, comfortable rooms, great prices, definitely recommended!

  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Red_Frog_Villas, Manager at Red Frog Villas, responded to this review, October 12, 2012
Thanks for your kind comments we alway try to help you in all we can
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Santa Ana, San Jose, Costa Rica
1 review
5 of 5 stars Reviewed October 9, 2012

Red frog Villas is a great place to stay at Santa Teresa to enjoy the best surf in CR. Excellent attention by the owner, close to the beach and very reasonable rates. Alfredo takes care of you as if your best friend

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Barbara, California
1 review
5 of 5 stars Reviewed October 1, 2012

Red Frog Villas is a close walk to Playa Carmen and about a 20 minute walk from awesome beach breaks in Santa Teresa. There are a few supermarkets and restaurants very very close as well.

The cabinas here are very reasonably priced and comfortable. They are small, and pretty minimal but very affordable and Alfredo does a really good job making sure people are happy while staying there. The main house is also great if you have a group of 4 or 5 people.

I spent 3 months here and had a great time, surfed a lot, and really enjoyed my first time in Costa Rica.

  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Red Frog Villas

Address: 125 meters to the right of Pasta Basta, Santa Teresa, Costa Rica
Location: Costa Rica > Province of Puntarenas > Santa Teresa
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #28 of 31 B&Bs / Inns in Santa Teresa
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Red Frog Villas 2.5*
Number of rooms: 8
Official Description (provided by the hotel):
Welcome to Red Frog Villas located at Santa Teresa beach, Costa Rica. We have 5 fully-equipped villas and 1 house located in a hill overlooking the pacific ocean.... just 5 minutes walk to the beach. We offer an alternative option for people who want to come to the beach and just relax in a nice atmosphere or also for the ones who want to have adventures all day!! Enjoy our tropical gardens while you rest at our pool or just enjoy watching the sunset in a hammock. Come and experience the Costa Rican pura vida life with us!We are walking distance from restaurants, shops, beach, tattoo shops, surf breaks, surf shops, supermarkets, banks and more.Offering VillasThis rustic wooden villas a nice for your travelers on a budget with a nice view a fridge and a gas stove you will be able to cook your own meals on this nice size villas with a ensuite bathroom.With a double and a single bed each of this rooms fits 3 people. HouseOne 3 bedroom 3 bath House for up to nine people (greate for groups)It has a king size bed and a single bed on the master room, another king size bed with one more single as well as a bouble bed in the downstairs room all with en suite bathrooms.A fully equipped spacious kitchen as well as an out door deckNow offering the brand new suitesRed Frog suites are luxury apartments located at the top a one of the most important hills in Santa Teresa. Located over 200 meters over sea level you will enjoy one of the best ocean views in the area.This fully equipped suites have over 70 square meters on living space, downstairs you will have a full equipped spacious kitchen and a full bath, upstairs you will find a big studio type room with a queen size bed, a single bed, a sofa and a balcony with the most amazing view.Located about one kilometer from the beach in an amazing forest full of monkeys, birds, dears and wild life, this million dollar view will make you want to stay in your apartment all day long, a 4x4 car or a quad is recommended (we can provide rentals for both) but sporty people may find walking to the beach a real treat.This boutique hotel is composed of two apartments so it is a special place for romance adventure and relaxation come and enjoy your vacation checking the waves from your balcony we guarantee you will never want to leave.Additional services such as massages a private chef can e supplied if desired. ... more   less 
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Also Known As:
Red Frog Villas Costa Rica/Santa Teresa

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