We rented the Red Frog Villa via the recommendation of a broker. We were promised a very nice house i good condition which was crucial for our long term stay. The exact words of the broker were “I think you will be very pleased with this house”. We paid the deposit and felt great about our upcoming stay. A couple of days prior to departure we get a mail from the owner telling us that the standard might not live up to our expectations but since we have been in Santa Teresa before we thought we knew what to expect and the praise from the broker made us confident that it would suit us.
Arriving at Red Frog Villas after dark was an unpleasant experience. The house did not live up to the standard shown the pictures (which must have been several years old), it was dusty and dirty and had spider webs everywhere. One of the beds had an extensive ant trail over it and the windows and doors did not close properly so we had all kinds of bugs paying us visits. The condition of the house was nothing like described and to our disappointment there was little or no effort from the management to aid in our agony. Instead we got moved to another house 1 kilometer up a non existing road to the middle of the jungle. To get there we had to rent quads which set us back a couple of $100. The house was modern but located in the jungle and even more infested by bugs and BIG spiders. We left early the next morning.
In total we stayed 3 nights in the care of Red Frog Villas and they were horrible. Since nothing was as we were promised we left and wanted to get our hefty thousand something $ deposit refunded, not counting the 3 days we stayed there, but the management acted offended and unwilling to cooperate. Still, 1 month after this incident we have not seen a dime of the money.
During our stay in Santa Teresa we went back to the house we rented to talk to the management and found our house already rented out!!! Since we did not get any money back the house was technically still rented to us. That is just unheard of! Still no will to refund or negotiate with us...
Talk about biting the hand that feeds you... The customer care is non existent, but the humiliation is included and free of charge.
The owner and manager Alfredo acted insulting and treated us terrible even if we had an sincere and polite dialogue from our part. There was no will to help or see to the customers wishes and needs.
The Red Frog Villas is of low standard. I have traveled extensively around the globe and yet never stayed at a place in this bad shape and with such negligent service. You expect to arrive in a nice and clean house when you rent it, not a bug infested shed that need fumigating and a full cleaning (see picture).
So my most sincere recommendation is not to stay here. This experience ruined most of our trip and set us back one months budget. There are so many wonderful gems in wonderful Santa Teresa for the same price or just above. See my other recommendations of lodging and you won't be disappointed.
- Official Description (provided by the hotel):
- Welcome to Red Frog Villas located at Santa Teresa beach, Costa Rica. We have 5 fully-equipped villas and 1 house located in a hill overlooking the pacific ocean.... just 5 minutes walk to the beach. We offer an alternative option for people who want to come to the beach and just relax in a nice atmosphere or also for the ones who want to have adventures all day!! Enjoy our tropical gardens while you rest at our pool or just enjoy watching the sunset in a hammock. Come and experience the Costa Rican pura vida life with us!We are walking distance from restaurants, shops, beach, tattoo shops, surf breaks, surf shops, supermarkets, banks and more.Offering VillasThis rustic wooden villas a nice for your travelers on a budget with a nice view a fridge and a gas stove you will be able to cook your own meals on this nice size villas with a ensuite bathroom.With a double and a single bed each of this rooms fits 3 people. HouseOne 3 bedroom 3 bath House for up to nine people (greate for groups)It has a king size bed and a single bed on the master room, another king size bed with one more single as well as a bouble bed in the downstairs room all with en suite bathrooms.A fully equipped spacious kitchen as well as an out door deckNow offering the brand new suitesRed Frog suites are luxury apartments located at the top a one of the most important hills in Santa Teresa. Located over 200 meters over sea level you will enjoy one of the best ocean views in the area.This fully equipped suites have over 70 square meters on living space, downstairs you will have a full equipped spacious kitchen and a full bath, upstairs you will find a big studio type room with a queen size bed, a single bed, a sofa and a balcony with the most amazing view.Located about one kilometer from the beach in an amazing forest full of monkeys, birds, dears and wild life, this million dollar view will make you want to stay in your apartment all day long, a 4x4 car or a quad is recommended (we can provide rentals for both) but sporty people may find walking to the beach a real treat.This boutique hotel is composed of two apartments so it is a special place for romance adventure and relaxation come and enjoy your vacation checking the waves from your balcony we guarantee you will never want to leave.Additional services such as massages a private chef can e supplied if desired. ... more less
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- Also Known As:
- Red Frog Villas Costa Rica/Santa Teresa