When planning my trip recently I stumbled upon the Manala hotel and could not be happier that I did!! We arrived to Costa Rica in San Jose and Fabian with reception at Manala helped get us safely from the big city to our final destination at Manala Hotel on the coast. He, as well as other staff are friendly, knowledgeable, accommodating and are able to help you with anything you need. We had assistance with planning our overall trip, signing up for and getting to zip lining and had a wonderful three days at the hotel.
We went in September which is typically the rainy season but had an amazing time nonetheless - we experienced a small earthquake but almost instantly the owner of the hotel was at our door to make sure we weren’t scared or in need of anything - everyone here always greeted us with a smile and care. Following the earthquake we had a bit of a rain storm (about 6 hours’ worth of downpour) and a power outage, but again the owner and staff were at our door in minutes with candles and offered to bring our group anything that we needed - they even called a taxi for us so that we could go to a restaurant down the street while we waited for power. All in all customer service here is unrivaled. You couldn’t find a better place to stay in most of the world.
Along with the great service, the hotel and grounds are beautiful - incredibly clean with all the modern conveniences. The bungalows are separate and private and all would be amazing to stay in (sometimes hotels have rooms better than others - not the case with Manala. We stayed in room 4 right across from the pool). Our daily breakfast of fruit, toast and coffee was delicious - I really wish we had stayed during peak season though because I hear the restaurant is amazing. Location is another perk of this hotel - we were in proximity to anything we could want. Shops, the beach and great restaurants were only steps away and in both directions. I definitely would recommend this hotel to anyone travelling to Santa Teresa as a couple or with friends!
Only 8 bungalows available - I would avoid number five only because it is right next to the pool. Th...
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We are really glad to help each of our guests. In Manalá we can arrange tours for travelers when they arrive here. There are many interesting things to do in Santa Teresa, Malpais.
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We are now in the middle of the rainy season, as they could see, it does not rain every day, and when it rains is still hot. After September, 5th´s earthquake there have been small earthquakes, but we take special care of people in here.
It is a real pleasure to give our best custmer service for people enjoying the beauty of Costa Rican coasts. We do daily cleaning into the bungalows, and they are self-enclosed and separated of others for more privacy.
Our rate incluides continental breakfast (toasts with butter and jelly, three kinds of fruits, orange juice, coffee, tea, milk). Manalá Hotel is surrounded by many places to eat as well.
Thanks a lot for your recommendations and good comments, we will be glad to look at you in the peak season again.
See you soon...
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.