Let's start with the good: The place is very pretty, with particular emphasis on the way the villas are built by the side of the pool. This is very eye catching and definitely enjoyable.
The key fundamental flaw is value for money. This has been my most expensive lodging in Costa Rica up to date (having stayed in equivalent 4 and 5 stars in Arenal and Manuel Antonio). Even though we're in green season, the price tag is steep given the service.
3 big issues:
1) NOISE: First night staff partied in the restaurant until 12am - and stopped only after we had to go to complain in person. Bear in mind that this place markets itself as a "peaceful" retreat which focuses in "bodywelness and rest". Also claims to curfew the restaurant activity between 9-10pm so as not to disturb the piece. Staff was extremely loud, and started playing music at 12am. (Nightfall is around 6pm at this time of the year).
2) BATS: 2 out of 3 nights we had bats in the villa (bedroom and main room). This in itself is understandable given you're in a more natural environment - but then again you're paying a lot vs. other lodgings. On top of that, when we asked the staff, housekeeping said "You shouldn't leave doors open" - when the day before we had been without a door for half the day given it was disfunctional. And on top of that, then left our windows open. We also asked reception about it and failed to give us a lot of answer - not that we were expecting magical solves but at least some interest and commitment.
3) BEACH: The beachfront is totally rocky. Need to walk 10 min north for a clear beach where you can bath.
SUMMARY: Definitely expecting better service for the price tag.