Booked 4 nights to stay at mini hostel. Plans changed a week or so before we were to arrive at the hostel. Called the hostel to let them know we would be showing up a day later than originally expected but that we were coming. The person who answered the phone at the hostel said he couldn't find my reservation but that I would be fine to come in a day later. Worried that the person I spoke with wouldn't follow up and make sure we had a room, I emailed the hostel and called again to make sure they did not give the room away since it is the high season. Never received an email back and when I called the 2nd time the person answering the phone said they had no way to tell if we had a reservation or not. Didn't make much sense but couldn't do a thing until we arrived. Upon arriving I spoke with a woman who said if I didn't come the day of the scheduled reservation, I was out of luck cause the room was given away already. She could careless of my attempts to contact the hostel and didn't even plan on giving me back my deposit until I told her how angry I was and that I would be making a horrible review of the hostel. Ended up finally finding another open hostel in Santa Teresa where we were charged $200 a night because mini hostel never saved our room. There are plenty of hostels in Santa Teresa. Go somewhere else where they actually care about your business!
- Official Description (provided by the hotel):
- Mini Hostel is a new hostel in playa Santa Teresa. Offering Free Breakfast, the best and cheapest accommodation in town, with dorms, privates and bungalows.At Mini Hostel you can enjoy our swimming pool, lounge area, hammocks, cable TV, restaurant and bar, surf lessons and rentals, massage, spanish classes, bike rentals, free coffee, free internet and wifi, tour desk, pool table and much more... ... more less
- Also Known As:
- Mini Hostels Santa Teresa Costa Rica