We arrived and the accomodations were fine for $50 a night. We went to the beach and came back and noticed a lot of ants on the floor and in our suitcases. We followed them back to a bed frame where the was an infestation of large biting ants in the bed, an entire ant population. This is Costa Rica, in the jungle, but this was a mess. What followed was worse. We requested a change of rooms, but they were full. We stated we could not stay in this room and were told the only option was a different hotel. After we packed up and were leaving, the owners calls, yells at us and tells us we have to pay for at least three nights (the original reservation was 5 nights). We left almost in tears. Then we get an email saying we have to pay or the owner will submit our names to the police. We have traveled through Guatemala, Honduras, Nicaragua and Mexico and NEVER had anything like this happen. It was awful!! Never stay here!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 8, 2013
We are sorry that you did not like your stay at our hotel but let me explain my version as you exageretad what s really happened.
Report response as inappropriate
You reserved a wooden bungalow for 5 nights, the day you arrived unfortunately i wasn t here. Anyway the same day the manager call me at 6pm and told me that you didn t want to stay because you saw some hunts closed to one bed. The manager immediately changed the bed sheets and clean the room, but you just went away without paying which is not fair as I refused other guests for you. I m really sorry about that but people has to understand that we are living in Costa Rica, a tropical country and even our effort to take bugs out the rooms, sometimes bug are stronger than us and still coming !
You may did not like our place for any personal reason which I can understand, but leaving the place without paying at least your 1st night, it s not very fair....
Hope you find the right place and you enjoyed Santa Teresa...
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.