This is my first contribution since creating an account as I usually co-write the reviews with my fiancee on her account. However for this trip, I was on a solo surf trip for 9 days. My experience with this hotel and the owners from booking through my final departure was extraordinary. I received a prompt reply regarding availability and all of my questions were answered prior to arrival. Javier, the owner, booked a taxi for me to pick me up from the Tambor airport (US$50). Upon arrival he brought my bags to my room, lent me an umbrella due to the rain (my trip was in late June/early July - only rained about 20% of the time and the climate was very comfortable). He told me where I could find everything within walking distance (surf shops, restaurants, supermarket, pharmacy) as well as where to surf and when, depending on the tides. I generally surfed right at the bottom of the hill from the hotel (Playa Carmen), or a 20 minute walk north (Playa Santa Teresa). I opted to not rent an ATV, but that is a popular option and provides an easy way to explore and get to where you want to go faster. Since this was purely a surf holiday for me, I didn't mind walking and getting the extra exercise. Javier even drove me on his ATV 10 minutes up the road several mornings and surfed with me. Javier takes great pride in his hotel and treats his guests like true friends. The restaurant on the property is the best in town (amazing seafood) and the rain shower/pool is a nice treat to cool off after walking back to the hotel. The rooms are very clean and the AC, mini fridge and shower work perfectly. Since the hotel is set high up over the water, you get a good ocean view which is great for relaxing, watching sunsets or checking out the surf conditions. I couldn't have asked for a better place, especially for the price. I will certainly be back again for another surf trip.
All rooms have a similar view. Upper level, probably a better view and I believe those are the ones...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WOW Brandon, what a review, man!!!
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Thank you for take some of your free time and write it!
All the reviews are great, but usually they are not as personal like yours, thank you for your words about how we treat our guest, and of course, not all the guest are or need the same things, but we try to make the best experience we can for all of you.
Reading your review made my day! l apreciate big time the way you put in words somthing so abstract like services and knowing then our place is not perfect, we try to be as happy as possible and transmit it to our guest.
Hope to see you around again and share a few good waves.
Love from Mal Pais.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.