We had reserved two rooms for one night and arrived very late that night (around midnight) with two children under the age of three. First the pros: the people were very nice, as everyone we met in Costa Rica were. The breakfast that was included in the room rate was very good and substantial. A la carte items are available for additional cost, but the buffet provided has every food group you need. The hotel is located on the beach side of the main street and within easy walking distance to the beach. It is also next door to a shopping area that has good places for food, coffee, apparel, pharmacy, and banks (ATMs). The pool, though small, was clean and nice for the children to play in. The rooms had air conditioning that worked well, as well as fans, which together helped muffle the noise that came from the local restaurant/bar even late at night.
The cons: the rooms were only moderately clean. In our room only one nightstand lamp was in working condition, the sheets had tears in them, making sleeping difficult when your foot got caught in the tear. The only amenity was soap. Neither nightstand lamps worked in the second room. There was no hot water in that room's shower, and the sheets on the sofa bed for the child were not clean (we moved sheets/blankets from the first room and remade the bed).
We made do because of the lateness of the hour,because the person who showed us to the room was not the regular front desk person, and because we were only staying the one night, so our goal was simply to get some sleep, which we did. Given the other reviews on this site, however, we were very much disappointed.
- Also Known As:
- Hotel Playa Carmen Costa Rica/Santa Teresa
- Official Description (provided by the hotel):
- Playa Del Carmen Hotel The Premier Upscale Luxury Resort - Hotel in Mal Pais/Santa Teresa. With beach front view, with the best location including pool, Jacuzzi Spa, 24 hour Bar.Close to Commercial Center right next to the bank, shops, rental car agencies and much more.All rooms have AC, Wifi connection. ... more less