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“wonderful hotel, great staff and management” 5 of 5 stars
Review of Sol Papagayo-Nakuti Resort

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Sol Papagayo-Nakuti Resort
3.0 of 5 Resort (All-Inclusive)   |   Playa Panama, Playa Panama, Costa Rica   |  
Hotel amenities
Ranked #2 of 3 Hotels in Playa Panama
San Jose, Costa Rica
Senior Contributor
29 reviews 29 reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“wonderful hotel, great staff and management”
5 of 5 stars Reviewed August 20, 2013

this small hotel is not very advertised but is definitly a hidden gem.
First of all its beautiful location, secluded, at the entrance of the astonishing Papagayo gulf. The romos are duplex villas with a very local twist. value is excellent for the offering. You can walk to the beach or use the pool. Contact concierge for wonderful tours packages if you want to relax or discover the real costa rica or ask them to rent a car if you wanna go around by yourself.
The staff is exceptionally attentive and the most surprising thing is that the food is really good and can be compared to hotels with a famous name.
The management is always around and easy to find. Very concerned about your needs and really helpful. We've met the GM, a great person with a wonderful knoledge of what hospitality means. Mr. Joaquin is far one of the most prepared and hands on manager I've ever seen.
Definitly I would go back to this property and i suggest it to all of those who want a nice and quite stay, relaxing and far from the busy-noisy huge hotels where the treat is not as personalized.
Thank you Sol Papagayo for a wonderful vacation!!!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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155 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 5, 2013

My husband and I stayed at Sol Papagayo for 12 nights in late April 2013. We have been told that it is recently under new management. Our experience was great and beyond our expectations having read the reviews. The food was good, fresh and healthy. The entire resort was very clean and the service was 10 star (always with a genuine smile)! There were not a lot of other guests as it was the end of the tourist season. The pool is clean, it was vacuumed every morning and the leaves removed several times a day. Some of the fluff from the trees remains on the bottom giving rise to a few cloudy patches. This is very light material and difficult to vacuum as it moves with the slight current produced by the advancing vacuum head. I think this has been mistaken as algae by some previous commenters. It is large enough for a good swim. The beach directly in front of the resort walk has some stones however, 50 metres to the right there are very few stones and further along the beach there are many great spots. We had planned to rent a car but found plenty to do by walking to Playa Buena (5 minutes) and Playa Hermosa (40 minutes) as well as along our own beach to the right (40 minutes to the end). We generally went for long walks at 5:30 am before it got too hot. We really liked the fact that there was no loud entertainment. The guests who really liked Sol Papagayo are very well travelled people who do not need planned entertainment. We were constantly entertained by the monkeys, iguanas and a great variety of birds. We also did two tours, one to Nicaragua. Each room has it own private patio. Everything is on one level (no waiting for elevators). This was the most relaxing vacation we have ever had and we both felt so rejuvenated at the end. We will definitely return.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed April 24, 2013

We were at this resort from April 5 -13th. There were very few people there at the time so the staff got to know us very quickly and gave us extra special attention. They were excellent, especially David, the bartender, Carlos and DIane our waiter, and Manuel, the chef who is an excellent cook and should have his own tv show. The food was amazing. The best I've had at any resort. Each meal was presented as a work of art. Unlike other resorts I've been to, the specialty drinks were excellent and very well made some with extra decorations made out of tropical fruit. Our room was on three levels and very clean and spacious with a very comfortable king-sized bed. The satellite tv was good and had a good choice of channels. The howler monkeys, iguanas and magpies made the resort even more enjoyable for us. The only downfall was the beach which was shallow by the resort and at the time we were there, had a lot of jellyfish (although we weren't bothered by them). However, if you walked about half a mile to the right, the swimming there seemed much better.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kitchener, Canada
Senior Contributor
35 reviews 35 reviews
32 hotel reviews
Reviews in 32 cities Reviews in 32 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed April 6, 2013

My husband and I just returned from this resort. I was a little worried about this resort when we booked because of some of the reviews. However, when we got there we were impressed. The lobby/bar/restaurant area of the hotel is very well kept and clean. The rooms, although basic, were very clean and large. The pool was a good size for the size of the resort.
We were at this resort for Holy Week so it was pretty full, but we never had a problem, there were always tables available, some times chairs around the pool were hard to find but if you moved them around we always had two together.
The food was basic but there was always enough, and enough options. There was always a big salad bar, some rice and/or pasta. veggies and a couple of meat options. I don't eat meat and never had a hard time getting full. There is also a snack menu that you can order off of between buffet times. The only problem that I could see was that there is no where air-conditioned areas to eat. We did not have a problem and there was a breeze.
The area that the hotel is situated is safe, we went for walks off of the resort and never had a problem.
Some reviews have complained about the beach. The beach is not white sand, it is black sand but beyond that it appeared very clean and very popular among the locals.
The best part of the resort was how quiet it was. This might not be for everyone, there is no music blarring, the bar closes at 10pm but this allows for alot of wildlife to come and relax. Four of the seven days there were about 10 howler monkeys lounging by the pool in the mango trees.
Overall, if you are ok with a quiet, relaxing vacation this resort may be for you.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kitchener, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 15, 2013

I recently spent 2 weeks here and it was wonderful. The most serene holiday I've ever had thus far.
The staff were magnificent as were the surroundings.
I would definetly go back to this resort and recommend it to others.

Room Tip: All rooms are ground level and quiet.
See more room tips
  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quebec, Quebec, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 5, 2013

We loved this place. Of course, this is not a 5-stars hotel but the personnel is more than sympathic. They are really please to help and you feel like a part of the family.

The room is clean and spacious. You do not have that much choice for the food but it change everynight and it is good. Personnally we rent a car and went out during our 7-days so we do not spent the day at the resort, only had breakfast and dinner, but everytime we go back to our resort we feel like home.

The beach is not the best part of this resort but you walk 5 minutes and you have one you can enjoy easily.

This is true that there is a lack of animation but who goes to Costa Rica to spend the day at the resort ? Go to Cuba or Mexico if you wish that type of experience. At that resort you will spent breakfast with howler mokeys, birds and iguana, nature is all around with no artificial ingredients !

As it is only a 80 rooms hotel, you are sure to be in a quiet and relaxing place. We will go back for sure !!!

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
60 helpful votes 60 helpful votes
1 of 5 stars Reviewed February 11, 2013

Our week at this resort was likely the worst travel experience I've ever had. I simply can't understand the positive reviews that appear here, which also were the reason I selected this resort as a "last-minute" trip from SunWing Travel Group in mid December.
Fellow travellers, beware! I wrote a letter to the CEO of Sunwing Travel Group on January 3, 2013,and so far have only received a phone call informing me that Sunwing (operating as Sell Off Vacations) is not responsible for the products they sell. I was told that my complaint has been forwarded to another company, and that they would contact me. Five weeks later, I have heard nothing.
Costa Rica is a beautiful country with many fine resorts. The lesson is to drill down a little further in the reviews, before you put your money down.
I think a synopsis of my letter will illustrate why I beg you not to give this resort any new business. The staff are nice people, and they will get jobs at other resorts!

Dear Mr. Hunter,

I have recently returned from a very unpleasant travel experience purchased from your company, Selloff Vacations (invoice attached for your reference). My wife and I went to Costa Rica on a 7 day all-inclusive package at Sol Papagayo, promoted as a three star resort and sold to us at a “Lowest Price Guaranteed” cost of $1459 person plus tax, for a total of $3565.52. Mr. Hunter, there are two issues I would ask you to consider.
1. The resort’s services and amenities were abysmal and not as advertised:
• Premium “junior suite” was the same as other rooms, had no coffee maker, no patio furniture.
• Two requests for patio furniture had no effect.
• Room furnishings were worn and torn.
• Constantly running toilet was fixed after two days and three requests.
• Air conditioning was fixed after three days and three requests. Ditto hot water.
• Hand towels were either not supplied or substituted with one wash cloth.
• Beach towels were very scarce and often required two requests.
• Pool was green with algae; cushions on deck chairs were completely worn out.
• Bathroom was never cleaned properly, soaps not replaced, etc.
• Food was generally deplorable, e.g. chopped wieners served as breakfast protein.
• There was no restaurant, no gift shop, and the “spa” never opened.
• There was one bar, not two as advertised.
• Bar service was slow and stingy to a ridiculous point. (1/4 glasses of wine)
• Snack menu was hidden from view and only offered grudgingly.
• Bartender told us that she had been specifically instructed to restrict guests.
• Staff were quite dedicated but embarrassed by all of the above.

2. Our “Lowest Price Guaranteed” of $1459 per person verges on fraud.
I talked with many other guests as we commiserated over Sol Papagayo’s shortcomings. After a few people had said, “well, it is really cheap” I began to ask what people had paid. I discovered that all had paid from $1000-$1400 less than we did.
Mr. Hunter, I am requesting two things: that your company spare itself further embarrassment and damage to its reputation by removing Sol Papagayo as a travel partner, and that Selloff Vacations honor its price commitment and refund $1000 to us as compensation.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sol Papagayo-Nakuti Resort

Address: Playa Panama, Playa Panama, Costa Rica
Location: Costa Rica > Province of Guanacaste > Gulf of Papagayo > Playa Panama
Amenities:
Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Playa Panama
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Sol Papagayo-Nakuti Resort 3*
Number of rooms: 97
Reservation Options:
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Also Known As:
Sol Papagayo-Nakuti Hotel Playa Panama
Sol Papagayo Playa Panama
Sol Papagayo-Nakuti Resort Costa Rica/Playa Panama, Guanacaste

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