We are a family of 4 traveling with 2 young kids (almost 3yo and almost 1yo). We stayed at Casa Conde Del Mar Papagayo for 4 nights. As we walked in to the reception desk, a server brought us 4 champagne cups of pineapple iced juice. We booked a “beachfront deluxe room only” therefore breakfast was not included. The hotel is far from any restaurants (the closest ones were in Playa Hermosa and only a few were open at this time of the year). The area is underdeveloped –which is okay but be prepared. The food at the hotel was good (we had 2 dinners with the hotel) but watch your wallet, way too expensive. We figured out that the hotel is getting its money from you eating at its restaurant, and we were not pleased with this business model. For breakfast, since we didn’t have it included in the room price, they claimed providing us a “deal”: if paid at the hotel (with your room bill), it’s $12/adult, all tax included for a 3-option breakfast, otherwise it’s the restaurant’s prices (same 3 types of breakfast ran $12-15 plus 23% tax). We decided to go with the hotel deal but it wasn’t clear if and how much we would be charged for breakfast for our 3-yo boy. When we asked, they were really annoyed and seemed surprised that a 3-yo would eat his own plate of breakfast. After much talking, they offered that the 3 yo could select only one plate from the 3-option breakfast for free. After that, we decided to cook our own breakfast. There is no stove, but we used the coffee pot to boil water for our oatmeal.
The grounds are gorgeous and very well kept. The hotel is part of the iguana reserve and you will find lots of iguanas on the grass and around the pool. The pool is very pretty. The beautiful beach (Playa Panama) is right next to the property and is awesome. The water was very warm and calm, perfect for us with young kids. The kids had so much playing in the black sand or in the little waves.
The room was very nice, spacious, very clean and kept up. Air conditioning worked well. The beds and sheets were good. We asked for a fridge and a baby bed, and both were delivered right the way. While the room is nice, the walls of the room are very thin, and we could hear our neighbors (who stayed only one night). We had a little problem during the heavy rain storms: the ceiling leaked quite a bit but luckily the leaky spot was over the bathroom counter so we just put towels to soak up the water.
Except for the problem with the breakfast, the staff was very friendly. We had a problem with the room key and we were helped right the way.
One last comment, all guests must wear a one-time use wristband 24/7 during the entire stay. This is supposed to tell the staff if you have breakfast included or not, and probably if you are a hotel guest or not on the property most likely because there is access to the hotel grounds from the beach. We found this very annoying and we proceeded to remove the wristband since we didn’t have breakfast at the hotel.
I would recommend this hotel is you have a car and if you do not mind pay a lot for your meals and service, e.g., laundry.
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- Also Known As:
- Casa Conde Del Mar Hotel Gulf Of Papagayo