Before I start, I do need to inform to my fellow travelers that I am a very picky person, and that the small things are very important to me when it comes to hotels. Things like the quality of the bed sheets, or simple stuff as having the staff calling you by your name will affect my perception. After looking at the overall reviews, my husband and I decided to spend easter on Casa Conde. These are our comments:
Good things: 1-Junior suite rooms are very nice, the jacuzzi, location (away from the noise) and distribution makes them quite comfortable. 2- The pool is very clean. 3- Get a massage, they are great and not to pricy.
Bad things: Every thing else... 1- customer service from the entire staff is absent at all times. 2- there is an evident communication gap between the staff in general and the call center guys that do the reservations. We originally booked a junior suite, and upon our arrival we were sent to a standard room (they couldnt change us to the room we asked until the next day), we were told different things by different members of the reception, we had to constantly go to the reception and stay there to receive news about our situation 3- the food is to expensive in comparison with the plates that you are offered with. Its not good, and the worse part of it is that there are no restaurants around to go to... so you end up paying for a meal you wont enjoy. 4- The staff does whatever they please, they dont comply with the established schedules (if the pool closes at 10pm, they close it at 7, the pool bar was supposed to close at 7, they were closing at 6 30) 5- The sea is really calm, but its a very popular destination for locals, so forget about enjoying a relaxed sunset in the beach, as you'll be between BBQs, kids, loud radios and possibly annoying and disrespectful people... and I could go on and on over the things I didnt like. I wont recommend this place to anyone.
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- Also Known As:
- Casa Conde Del Mar Hotel Gulf Of Papagayo