We had high hopes for this hotel! My husband and I have traveled to Costa Rica many times over the last five years and loved every minute of it. Unfortunately, it was not a good experience at Casa Conde del Mar. We booked a Junior Suite with Jacuzzi for a fairly high rate during the peak season and prepaid the cost in full prior to our arrival. When we arrived, we were given a simple, standard room. I showed them my itinerary and the front desk said they would try to find a junior suite for us, if we could wait for an hour...a few hours later we were told that they didn't have any junior suites available, so we had to keep the standard room. Of course, when I checked out I asked to be refunded the difference between what I paid for and what I actually received. The front desk clerk told me I had to call their corporate offices and work it out with them because they couldn't issue refunds at the property. Yikes - so much for personal Costa Rican service! I'm on the phone with our travel agent as I type this review, being given the run around by the hotel again (no manager on site to discuss the issue).
Booking issues aside - this is a perfectly standard resort hotel that caters to families with children, much like you'll find all over Cabo San Lucas, Mexico. Definitely not luxurious or quiet or suitable for couples, but otherwise okay. Perhaps the Junior Suites with jacuzzis are really lovely - but I'll never find out :)
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- Also Known As:
- Casa Conde Del Mar Hotel Gulf Of Papagayo