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“Beautiful resort” 5 of 5 stars
Review of Andaz Peninsula Papagayo Resort

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Andaz Peninsula Papagayo Resort
4.5 of 5 Hotel   |   Peninsula Papagayo | Final de la Ruta 253, Costa Rica   |  
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Ranked #2 of 16 Hotels in Gulf of Papagayo
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Beautiful resort”
5 of 5 stars Reviewed August 21, 2014

The designer of this resort is pure genius! It is built into a mountain utilizing the landscape. The rooms are fabulous. we had a bayview king. Very large room,rainshower opening to the balcony. Monkeys everywhere in the trees.The staff was so friendly and helpful!

Room Tip: Our bayview room in building 4 was close to spa, adult pool and seafood restaurant. You have to walk...
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, General Manager at Andaz Peninsula Papagayo Resort, responded to this review, August 25, 2014
Dear Guest,

thank you for choosing to stay at the Andaz.

Ronald Zurcher, our Costa Rican architect, has indeed done a spectacular job incorporating the resort into the natural world around us. In step with the Andaz concept of providing each guest with an 'authentic, local experience' our interior designers - DAS - designed spaces that are elegant and uncomplicated and in many ways reflect the culture and the people of Costa Rica.

I 'm very glad you enjoyed it!

Pura Vida,

Michael Schmid
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301 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Reston, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 21, 2014

New, beautiful property, perfect service. Highly recommend! Only complaint would be that food at hotel is very expensive. Region around hotel is spectacular. Access to facilities at Four Seasons is also a plus.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, General Manager at Andaz Peninsula Papagayo Resort, responded to this review, August 25, 2014
Dear Beau,

greetings from the Peninsula Papagayo and thank you for your review.

We are very pleased you enjoyed your stay with us and recommend the resort. The Peninsula is indeed a beautiful setting, also mainly now in the green season.

We look forward having you back. Until then, we wish you all the best.

Michael Schmid
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 21, 2014

Simply stated, excellent experience. Previously, we stayed at this property, and our experience was initially rated as GOOD, but not great. However, since our initial review, and then subsequently, the staff as a whole has done more than enough to turn around our stays and experiences that we have to applaud them.

What made the difference? The staff and leadership team. During our initial stay, we highlighted some concerns, and I have to give it to them, the leadership team sought us out on the property to sit, LISTEN, talk and take action to address each and every one of the matters we mentioned. Highly commendable and responsive. And when I say they listened, they listened and DID NOT make ANY excuses. Instead, the leadership team rallied the staff in a series of management coaching meetings, and almost immediately, we saw a difference, not only for us, but ALL guests.

And no, they didn't merely look to offer us "free items or days", but rather, to fix their processes. I am happy to report that they seem to have worked out what were early kinks in a new hotel (staff and processes), and NOW, they appear ready to compete head-to-head with the local Four Seasons!

Thank you all for your leadership and commitment to making our stay the best it could be. I hope to return soon. Best continued wishes and success to the Andaz, it truly is a fantastic resort.

Room Tip: All rooms were great . . .
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, General Manager at Andaz Peninsula Papagayo Resort, responded to this review, August 25, 2014
Dear John,

thank you very much for honouring us with a second visit and reviewing your stay so favourably.

It is undoubtedly a fabulous compliment to the team that you have seen changes and you personally observed that our guests comments are being listened to and incorporated into our daily routine for every guest. We still have a long way to go, but it makes us proud hearing we are on the right track.

We are looking forward having you back!

Pura Vida,

Michael Schmid
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Chicago, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 20, 2014

This was the first stop during our honeymoon. Part of me wishes we ended at the Andaz because our other stays were judged unfairly against this place. Our daily routine consisted of waking up late, grabbing a quick bite for breakfast, heading to the beach for a few hours, coming up to the adult pool for more lounging and lunch, and heading back to the room to get ready for dinner. Ostra was some of the best food we had on our entire trip. The property is sprawled out on the side of a large hill so be prepared to do some serious walking if you can't catch a golf cart ride from the staff.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, General Manager at Andaz Peninsula Papagayo Resort, responded to this review, August 21, 2014
Dear Nick,

congratulations on your wedding and thank you for starting your honeymoon with us.

Your description of your days with us sound just about perfect! I wish mine could be the same from time to time... I will let them team at Ostra know how much you enjoyed their food and we hope to be able to welcome you back for your anniversary.

With best regards,

Michael Schmid
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 19, 2014

If you want to be pampered beyond your wildest dreams, the Andaz in Costa Rica is the place to go. From the architect to the waitstaff, the effort to meet and exceed your expectations is beyond words. The first two people we met at the front desk - Manuel and Brenda - were knowledgeable, friendly and delightful. The rooms and the view were outstanding, with unbelievable little touches that define the whole experience (including flip flops and straw hats!), a well-stocked fridge and mini-snack bar, beach bag carry-all and even extra towels down on the beach. And what could be said about the infinity pool other than absolutely marvelous! The pool waitstaff was friendly and attentive; they brought us fruit-infused water which was a delightful thirst quencher. We also ate at their restaurant several times, and were delighted with the freshness of the ingredients and the preparation, especially the prepared-to-order ceviche. I hope they add a more extensive breakfast menu or breakfast buffet, but other than that, you are made to feel as if you are a celebrity. Room cleanliness and attention to detail matched the rest of the experience. We even found ice cold bottled water and glasses near our bed after a long, luxuriously lazy day between the beach, pool and dining out. It was so hard to leave; we would return in a hearbeat! I can only imagine what the Andaz in Maui is like - it is now officially on my wish list, along with a return trip to the Andaz in Costa Rica.

Room Tip: Request a room with an unobstructed view of the bay.
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, General Manager at Andaz Peninsula Papagayo Resort, responded to this review, August 21, 2014
Dear Joanna,

it was absolutely sublime to read your review. Thank you very much for your wonderful comments.

I am absolutely convinced you will also enjoy our sister property, the Andaz Maui, and look out for Andaz Mayakoba coming up! But first, we hope to have you back in Costa Rica.

Pura Vida!

Michael Schmid
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 19, 2014

This property exceeds expectations. The grounds are beautiful. The architecture is innovative. The rooms are fresh and contemporary and offer great views with many floor to ceiling windows. The staff is friendly and helpful. The restaurants are excellent. The effort to incorporate the property into its' natural setting works wonderfully. There is an abundance of wildlife on the property. Proximity to the Four Seasons is an added plus. Only a 30-40 drive from the airport in Liberia. Roughly an hour from Rincon de la Vieja.

A premium property that delivers across the board.

Room Tip: Higher up rooms offer better views of the water.
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, General Manager at Andaz Peninsula Papagayo Resort, responded to this review, August 21, 2014
Dear Guest,

thank you for your recent stay at the Andaz and for your favourable review!

We are delighted you have enjoyed your time at the Andaz and the Peninsula Papagayo. It was wonderful to read we were able to exceed your expectation and look forward having you back.

Pura Vida,

Michael Schmid
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NY
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed August 18, 2014

When deciding on this birthday vacation, I wanted a smaller hotel and could not have made a better decision. From check-in to check-out, we received first class treatment. The food in the restaurant was very tasty. Had one small snag when our room was not cleaned after being out all day, however, once we called room service, the staff responded to our concerns in less than 10 minutes. We didn't speak the language but it did not matter, everyone spoke enough English to communicate effectively. Everyone we came in contact with provided "A1" treatment, absolutely no complaints!! Special thanks to Manuel at the front desk, who helped us plan our daily activities. If you are looking for a relaxing vacation, this is the place to be. LOVED IT!!!!

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, General Manager at Andaz Peninsula Papagayo Resort, responded to this review, August 19, 2014
Dear Guest,

thank you for choosing our Andaz for your birthday trip. We are very glad you seem to have had a good one.

I will make sure to compliment Manuel for arranging the excursion designed around your needs and we hope to welcome you back at the resort in the near future.

Pura Vida,

Michael Schmid
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Andaz Peninsula Papagayo Resort

Address: Peninsula Papagayo | Final de la Ruta 253, Costa Rica
Phone Number:
Location: Costa Rica > Province of Guanacaste > Gulf of Papagayo
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 16 Hotels in Gulf of Papagayo
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Andaz Peninsula Papagayo Resort 4.5*
Number of rooms: 153
Official Description (provided by the hotel):
Andaz Peninsula Papagayo stands quietly among the trees, overlooking the sapphire blue waters of Culebra Bay. With spectacular design, the first Latin American Andaz, was inspired by the organic forms and shapes of the native flora and fauna, using the shapes of cocoons and shells for the hotel's facilities, stimulating the senses of guests in new and refreshing ways. Each of the 153 rooms balance modern design with touches of character that blend into the natural surroundings, with woven textiles, solid woods and carved artifacts highlighting the rich Costa Rican aesthetic. Guestrooms and suites offer a spacious balcony with breathtaking bay and forest views. Four of the 21 suites feature plunge pools, and the Presidential Suite offer a private, full-sized pool. The unique gastronomic experience of the Andaz Peninsula Papagayo s Cuisine features three themed restaurants. Each one tells a story about our culture. Chao Pescao, a casual dining enclave nestled within the lush Guanacaste landscape offering a small plates menu and the mixologists' specialties, is our neighborhood place. Rio Bhongo, the meeting point, a place for everyone, a culinary "paseo"... Just like a farmer's market. Ostra is our signature restaurant, elegant, discreet and romantic, offering all kind of delicacies from the sea, carefully prepared using the most sophisticated culinary techniques. Totally open kitchens allow a distinctive interaction with chefs, making guests feel like if they were visiting family or the home of a friend. Onda Spa is a respite of energy, touch and evolution. Elevated into the trees of Costa Rica's rich tropical forest, guests at Onda set out on a journey to envigorate both body and soul. Blending Papagayo's culture, senses, smells and touches, treatments are individually tailored for each guest, directly addressing specific needs, goals and desires. Andaz Peninsula Papagayo has a free-flowing environment that means no desks, no processes, no formality and thus, no stress. The home-feel experience allows you to enjoy complimentary a health-minded mini bar, complimentary wi-fi through out the resort and a complimentary kids program. Hotels in this collection reflect the unique cultural scene and spirit of the surrounding neighborhood through their Andaz Salon program and are dedicated to creating natural and vibrant living spaces where travellers can indulge in their own personal sense of comfort and style. Andaz meaning personal style in Hindi, is infused with character and weaves itself into the fabric of its locale. Every detail is an opportunity to explore the uniqueness of the destination and every moment is a chance to discover something new. True to the Andaz brand, Andaz Peninsula Papagayo will reflect Costa Rica's Pura Vida philosophy, creating locally-inspired experiences and engaging guests in the local culture in a comfortable, unique atmosphere for which Andaz is known. ... more   less 
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