We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Breaking the Back of Winter” 5 of 5 stars
Review of Occidental Grand Papagayo

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Occidental Grand Papagayo to your Saves list
Occidental Grand Papagayo
4.0 of 5 Resort (All-Inclusive)   |   Playa Buena, 485000, Costa Rica   |  
Hotel amenities
Ranked #8 of 16 Hotels in Gulf of Papagayo
Keswick, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Breaking the Back of Winter”
5 of 5 stars Reviewed yesterday NEW

I stayed here for two weeks at the end of January. The food was excellent, staff were friendly and very helpful and the grounds were well landscaped (I could always find shade if I needed it from a tree or a lower inclined path to avoid the steeper inclines). A shuttle is always available for those who find the paths or stairs too much and the shuttle is quick to come when you call. I have a bad back and was in seventh heaven when I found the bed and pillows were magnificent!! There are many tours you can take from the hotel and a taxi service as well which is very good. I am usually happy to get home after two weeks but this is the first time I have taken a two week vacation and wished I had stayed longer. I would definitely pick the Occidental again.

  • Stayed January 2015, traveled solo
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,834 reviews from our community

Traveler rating
    527
    633
    326
    207
    141
See reviews for
231
1,044
41
29
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (456)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Toronto
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed in a Royal Club room and were quite pleased with the room. However, the resort did not have enough ammenities to provide enough value for the extra cost. As a Royal Club member they offered an:
upgraded room (be ready for lots of stairs), reserved chairs by the pool (they struggle with this) and a members lounge (nice). Food was ok -buffet was the same every lunch and every dinner. We loved the Oriental restaurant - went there 3 times and the service was great. If you go to the beach, you need water shoes - lots of lava rock, shells etc. There is only 1 pool so it gets crowded. Carlos (pool service) was amazing - friendly and always smiling. We did speak to the management When we had concerns and they did take steps to address them - which was good. Watch out for the sales pitch for the "vacation club". We went but sadly never got our 2 hours back - the good thing is they cannot continue to pester you.
All in all, the weather made for a fantastic trip -however the resort is rated too high for what you get.

  • Stayed January 2015
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynda Anne W, Reputation Manager at Occidental Grand Papagayo, responded to this review, 2 days ago
Dear Tilly22Toronto,

Thank you very much for taking the time to share your recent vacation experience here at Occidental Grand Papagayo. We appreciate your comments and value you opinion greatly. Please be assured that we are always looking for ways to improve and exceed our guests expectations and we are investigating and taking action regarding the issues you highlighted. We would especially like to thank you for coming to speak with us in resort and giving us the opportunity to take immediate action to improve your vacation experience with us. I will be sure to pass on your kind comments to my colleague, Carlos. I know he will really appreciate the mention. It was our pleasure to attend you throughout your stay and rest assured we will contnue to work and improve the issues you mentioned. We do hope you will grant us another opportunity in the future to provide you with the special vacation experience you deserve.
Kind regards and best wishes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
1 review
5 of 5 stars Reviewed 3 days ago NEW

We stayed for 9 days and loved every minute of it,,,didn't want to leave,,the staff was great,the food was different every day in the buffet with the different themes and was great,the Ocean View in Blg 14 was fantastic,the rooms were well kept ,and even the animals were co-operative ,
Just a great place to relax and unwind,,thanks again to all the staff for making our first and not our last trip to Costa Rica so fantastic...Don Bialecki

Room Tip: upper floors,ocean view
See more room tips
  • Stayed January 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynda Anne W, Reputation Manager at Occidental Grand Papagayo, responded to this review, 2 days ago
Dear Don,

Thank you so much for taking the time to share your recent vacation experience here at Occidental Grand Papagayo. We are delighted that we could contribute so much in making your first visit to Costa Rica so special. Thank you for your comments regarding our gastronomic offer, our location and its views, our rooms and of course, our staff. It makes us very proud to see you were treated so well. It was our pleasure to attend you throughout your stay and we do hope we will have an opportuity to welcome you back here with us again in the near future.
Kind regards and best wishes from all of us here at Occidental Grand Papagayo,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maine
Top Contributor
56 reviews 56 reviews
15 hotel reviews
Reviews in 28 cities Reviews in 28 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Wonderful all inclusive resort. Buffet food was much better than average. Nice beach, pool. Staff was best. Pool and activities staff, particularly Jen Caroline and Victor, were friendly and had many activities without being pushy. Dining room staff were all attentive. Hostess, Patricia, remembered our names every day and took time to inquire about our day's adventures. We did several tours. A couple with Larry and Carlos on the beach, who were not affiliated with the hotel, were excellent as well as those we booked through the hotel. The property is on a hill but getting around was easy and a shuttle was available all the time if we wanted it. guanacaste was in its dry season so we had 14 days of sunshine.

Stayed January 2015, traveled as a couple
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynda Anne W, Reputation Manager at Occidental Grand Papagayo, responded to this review, 2 days ago
Dear TotallyRelaxed,

Thank you so much for taking the time to share your recent vacation experience here at Occidental Grand Papagayo. It delights us to read how much you enjoyed all our amenities, our facilites and the gastronomic choices that we offer. We are very proud that our team of staff made you feel so special. It will certainly pass on your kind comments on to my colleagues as I know they will all appreciate the mention. We are so pleased to see you had a wonderful time and it was our pleasure to attend you throughout your stay. We do hope to have the opportunity to welcome you back here with us again in the near future.
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Massapequa, New York
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed a week at this resort for a family vacation with my son and daughter and their spouses. We had a great time during the week. The weather was great and the resort was very well maintained with great scenery and wild life.. We stayed in buildings 19 & 20 which had a nice ocean view and the rooms were clean and very nice and the maid service was very good. The entire staff was very friendly and took care of our requests. The food in the three specialty restaurants was very good and the dinner buffets were good. It would be nice if you could go to the specialty restaurants more than once for the week. We really enjoyed the all day trip to the Palo Verde national park and Liberia.

Special complements to Diego our representative, Carlos for his great service with the pool side beverages, and the entire Fun Club staff at the pool, namely Yen, Carolina, Michael, Victor and Katherine. They all did a great job in making our vacation a great experience.

I would seriously consider staying at this resort again, if I go back to Costa Rica and will recommend this resort to our friends. Adults only is a major advantage to this resort.

  • Stayed January 2015, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynda Anne W, Reputation Manager at Occidental Grand Papagayo, responded to this review, 2 days ago
Dear Mike F,

We would like to thank you very much for taking the time to share your recent vacation experience with your family here at Occidental Grand Papagayo. We are so pleased to read that you all enjoyed the accommodations, grounds, restaurants, activities and service. I will be sure to pass along your comments to my colleagues as I know they will appreciate the mention. Your comments will be a great help to our future guests. It was our pleasure to attend you all throughout your stay and we do hope we have an opportunity to welcome you all back here soon.
Kind regards and best wishes to all.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The resort is small, maybe 170 rooms which means the pool isn't over crowded and there are lounge chairs to lay on. All the staff, from cleaning to the managers, truly wanted our stay to be the best it could be. The resort is all inclusive, there is a buffet in the main lobby and one in the snack bar by the pool, not huge selection of food items at either but the food is fresh and local grown. There are 3 al a carte restaurants that offer a larger variety of food choice and they are excellent. The resort is built on a hill so there are hills and/or stairs everywhere you go so you can eat and not feel guilty, there are 70 stairs from the pool to the main lobby to help wear the calories off as well as the best gym and spa I've experienced in any of the Occidentals we stayed in. The resort is not wheelchair accessible, however for those with mobility challenges there are large golf cart kind of vehicles available 24 hours every day to take you to where you are going in the resort, the drivers are happy to help. Great activities poolside, more than your normal water volley ball and ping pong, we shot rifles, did archery, bocche ball, bean bag toss and darts. The beach is a public beach rather than part of the resort however it's maintained well other than Larry and Carlos at the bottom of the stairs waiting to convince you to do tours with them rather than the insured companies at the resort. Larry may be a little cheaper but no guarantee that he will show up to take you to your destination. The entire resort is really clean, the customer service is the best I've encountered in any vacation spot, the difference I found is the desire to help and how humble the Costa Ricans are. Good variety of cool tours, the bed was perfect, the bathroom was large and well maintained, the staff spoke relatively good English and were excited to help me with my Spanish. the wildlife we encountered at the resort included the usual iguanas and lizards, unique birds but also raccoons, Costa Rican squirrels, and other strange looking mammals indigenous to Costa Rica. The raccoons and the skunk were very comfortable about coming up on our patio but easy to shoo away. I have so many wonderful experiences to share about our stay at the Occidental Grand, I'll have to do another review.
Highly recommend Occidental Grand Papagayo for a wonderful vacation.

Room Tip: corner studio overlooking the ocean have a wonderful breeze from the ocean all day and night with a...
See more room tips
  • Stayed January 2015, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynda Anne W, Reputation Manager at Occidental Grand Papagayo, responded to this review, 4 days ago
Dear tjsaunders,

We would like to thank you very much for taking the time to share your recent vacation experience here at Occidental Grand Papagayo. We were thrilled to read your wonderfully descriptive and indepth review of the what we have to offer our guests and are delighted that you had such a great experience. You have highlighted so many fabulous points that will prove to be so helpful to our future guests so they may know what to expect and get the most out of their vacation. We are grateful for your commets regarding all of our staff and the service they extend. We feel honored that you describe our customer service as the best you have encountered in any vacation spot. I will be sure to pass on your comments to my colleagues as they will appreciate your words very much. It was our pleasure to attend you in this beautiful destination and we do hope we may have the opportunity to welcome you back here again in the near future. Pura Vida!
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Catharines, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

The staff here go out of their way to make your stay enjoyable. They are extremely friendly and our every need was met. The buffet food and pool snack restaurant was really tasty. Made in front of you sushi was THE BEST~The a la carte dinners were fabulous, decadent, and the wine served at these dinners was a very good quality . Never a problem getting drinks, what ever you wanted. Hooked on Chocolate Martini now :)
The room was clean, although a little sparse for dresser storage, and bathroom storage. Needed shelves or drawers to stash the makeup/hair products.
One HUGE issue was there were very few umbrellas pool side (perhaps 5 total!!) and that sun is just too hot for most guests, so the hotel needs to have one umbrella for every 2 lounge chairs and let the guest raise or lower them as needed.
The view from the lobby was spectacular. Note: There are about 70 steps to go up or down to the pool to lobby. They have carts to shuttle guests if needed. The ocean is a 3 minute walk and is beautiful. They offer snorkel equipment and kayaks, and have lessons in both if required. The pool staff was fantastic keeping the guests entertained with games, were friendly and informative. Good value, I would definitely revisit this resort

Room Tip: We were in a two floor building, on the first floor.The patio was about 2 ft. above ground level so...
See more room tips
  • Stayed January 2015, traveled as a couple
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynda Anne W, Reputation Manager at Occidental Grand Papagayo, responded to this review, 4 days ago
Dear Annette R,

Thank you so much for taking the time to share your recent vacation experience here at Occidental Grand Papagayo. Thank you for all your wonderful comments regarding our staff, our accommodations and our gastronomic offer. We are pleased that you enjoyed your stay so much you would definitlely return. We are grateful for all the feedback and suggestions you have expressed and rest assured we already have more umbrellas on the way so we can replace the ones that were damanged due to the recent winds. Thank you for all the great points you have highlighted in your review as they will prove most useful to our future guests. I`ll be sure to pass on your kind words to my colleagues in the Fun Club. I know they`ll appreciate the mention. It was our pleasure to serve you throughout your stay and we do hope we have the opportunity to welcome you back here with us in the near future.
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Occidental Grand Papagayo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Occidental Grand Papagayo

Address: Playa Buena, 485000, Costa Rica
Location: Costa Rica > Province of Guanacaste > Gulf of Papagayo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Gulf of Papagayo
#7 Spa Hotel in Gulf of Papagayo
#7 Luxury Hotel in Gulf of Papagayo
#8 On the Beach Hotel in Gulf of Papagayo
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Occidental Grand Papagayo 4*
Number of rooms: 169
Official Description (provided by the hotel):
On the unspoiled northern Pacific coast of Costa Rica(home to wild parrots and endagered sea turtles), striking volcanic cliffs dramatically descend to powdery sand beaches and crystalline coves. Elegant and respectfully situaded within this breathtaking haven in the five-star Occidental Grand papagayo. Reverently aligned with its majestic surroundings, the resort offers a new kind of luxury all inclusive vacation. It is nothing short of extraordinary.Couples, families and friends who visit experience premiun service, discover gourmand dining and select from an impressive gamut of activities and sports. The resor´s natural setting and luxury amenities also make it the ideal locale for an incomparable wedding or honeymoon. In short, the Occidental Grand Papagayo is a perfect vacation spot for anyone and any reason. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, BookIt.com, Caribbean Online Mgt Corp., Cheap Tickets, Orbitz, Despegar.com, Priceline, Odigeo and Tingo so you can book your Occidental Grand Papagayo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Occidental Grand Papagayo Hotel Gulf Of Papagayo
Occidental Grand Papagayo Gulf Of
Occidental Grand Papagayo Costa Rica
Grande Papagayo Costa Rica
Grand Papagayo Liberia

Owners: What's your side of the story?

If you own or manage Occidental Grand Papagayo, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.