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“Great People at a Wonderful Hotel” 5 of 5 stars
Review of Occidental Grand Papagayo

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Occidental Grand Papagayo
4.0 of 5 Resort (All-Inclusive)   |   Playa Buena, 485000, Costa Rica   |  
Hotel amenities
Ranked #9 of 16 hotels in Gulf of Papagayo
Toronto, Canada
1 review
3 helpful votes 3 helpful votes
“Great People at a Wonderful Hotel”
5 of 5 stars Reviewed November 12, 2012

My girl was initially disappointed and was asking "where is everyone'? (we had gone during the low season at the end of October), but as each day passed, she was more and more impressed with the beauty of the hotel. The staff are very nice and helpful.
The only drawback is that there are no nearby towns (a complaint from my girl, I liked it!)
By the end of the stay she was very impressed and was wanting to stay longer, but alas, we had no more time.
Suffice to say that we both enjoyed our (too short) stay at the Occidental Grand Papagayo and would recommend it as a place to stay to relax and enjoy a respite from the rat race..
A wonderful place to stay, Occidental Grand Papagayo.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Solon
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 12, 2012

My wife and I spend a really great 4 days in Costa Rica. We were there 5 days but thanks to the management at the Occidental the fifth day was a complete drag. Too long and boring to get into but I travel about 18 weeks per year all over the world. I have not complained about any property in years. This place is nearly impossible to find, the food is basically garbage and the rooms are average at best.
Don't cheat yourself by staying away from the great towns Costa Rica has to offer. If you want isolation go to Sugar Beach. That is an amazing property (also kind of hard to find but worth it). If yo want fun, go to Tamirindo. Good value all over there!

Room Tip: My tip is to find a room elsewhere
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  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra Alcázar U, Social Media Coordinator at Occidental Grand Papagayo, responded to this review, December 10, 2012
Dear dittoeman,
Thank you for taking the time to share your experience with us. I’m glad to hear you enjoyed your first days at Occidental Grand Papagayo; however I’m disappointed that we’ve left you with an unsatisfactory experience.
In regards to our dining, we strive to offer a variety of options including: L’ Buffet (which is open for breakfast, lunch and dinner) where our guests find a large fruit salad bar, omelet station, carving station, dessert station, and Costa Rica specialties; for lunch we have The Grill (which specializes in light lunch options and snacks; for diner we have two a la carte options: The Italian and D’ Oriental (most popular among our guests). We’re always looking to improve, so I’ve shared your review with our Executive Chef.
I’m surprised to hear your feedback about the location of our hotel, as it is one of the main attractions of our resort. Our property is located in a tropical oasis and surrounded by exotic plants and wild life, which our guests typically enjoy.
Our team usually works very hard to ensure our accommodations are in the best condition so that our guests feel at home. The satisfaction of our guests is always top priority. I’ve discussed your review with our manager, as we’re always looking for ways to enhance the guest experience.
Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
pei
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed November 7, 2012 via mobile

Great resort. Lots os walking , but needed the exercise after the meals. Did not hear much noise in rooms. Would have been nicer if bar would have been open 24 hrs but made due Massage on the beach was incredible

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SF Bay Area
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed November 5, 2012

There is a lot to like in relationship to the cost for this resort. It had a good mix of guests of different ages - honeymooners, empty nesters, and a few old folks like us. It is not a good place for people who have a hard time with steps, etc. There were virtually no guests with kids when we were there. Many of the rooms are in five-room buildings spread through the resort, each with a view and patio. The rooms were clean, and in pretty good working order. The food in the specialty restaurants was very good. In the main restaurant, I noticed that many of the guests seemed happy, but we found it mediocre - maybe because we are west coast food snobs. You can get espresso drinks if you ask. We left tips at each meal and in our room and had good service. (We brought $200 in ones and fives)
It rained every day we were there - our luck choosing mid October in a late, wet rainy season. The beach was beautiful at low tide and when the sun was out. At high tide, the beach nearly disappeared. The resort is pretty isolated. We took three excursions through the United Vacations rep at the resort. We really liked the one to Nicarauga, and to the hot springs/rain forest - partly because the guide we had gave us college-lecture level information. But they were very long days - 12 hours or more.
So, if you are on a budget, just want a romantic getaway to lie on the beach or by the pool, and are not food-fussy, it is great.

Room Tip: If you like good alcohol and internet and room with great view, pay extra for "club level,"...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nova Scotia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 5, 2012

We stayed there for a week in Dec, 2011. This region is beautiful and the people very friendly. We participated in 3 off-site excursions, a bit expensive and a bit far from the resort, but enjoyable. Really recommend the mountain trail ride and zipline adventure. The food and drinks were quite good for all inclusive. Nice restaurant ambiance. There were not many guests at this time of year so the small beach was not crowded and not too long a wait for dining tables. Unfortunately, there was construction happening on-site when we were there and the noise begun early in the morning. Rooms were clean but sometimes shortage of towels and face cloths. Always a good rule of thumb to bring a few facecloths from home. The TV in our room didn't work well and asking for another one or a repair fell on deaf ears. Not that having no TV is usually a problem at a resort, but when it gets dark at 6pm and there is not much to do there in the evenings, (one dance club) and no nearby ammenities, the TV becomes the main source of entertainment. Overall the experience was good, it is a nice place to relax and take in the sun, sand and sea. Good and friendly service provided. (except the TV thing)

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Petersburg, Florida
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 3, 2012

Not sure why this place has negative reviews. I will say the room service was poor for things like ice, room clean up, etc. My only gripe. The place was affordable, the properties beautiful and I thought the buffet was great. Their two specialized restaurants require advance notice for reservations. They had places for snacks when the buffet was closed.

All Inclusive included the cost of liquer...which can get expensive at a regular bar. They had free things like snorkeling, kayaking, guided walk tours and inexpensive excursions like zip lining. The beach was remote and had monkeys in the woods. We could see the ocean from our room and the foot traffic was minimal making it very private for us.

I went there for my honeymoon and I have no regrets! I'd like to go back....

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Akron, Ohio
1 review
3 of 5 stars Reviewed November 3, 2012

The price was affordable, I thought. I stayed at Occidental Grand Papayago from Oct.29-Nov2. The grounds were beautiful. But it stops there. I thought guest services were very unfriendly. The were so focused on selling an excursion off of the resort. After checking into the room around lunchtime, I went to the buffet and had a very mediocre lunch. I then went to the pool to relax and have a few drinks. It usually took 15-20 minutes to get a drink unless you tipped the person each time. This is supposed to be an ALL INCLUSIVE RESORT with taxes and tips included. NOT. I tried to make reservations for dinner at either of the ALA CARTE restaurants for Wednesday and Thursday nights, but both nights were fully booked. Note, I checked in on Monday. Maybe since I was a single traveler, the TIP would not be as much so they claim it was booked up. The room was clean (building 200) and it was supposed to be an oceanview room. The ocean was a good 300 yards away so the only view was the building that handed out beach towels and the Snack bar. In the evening I tried to take a hot shower. No not water. Called for someone to look at it in the morning, When the guy arrived, all of a sudden there was hot water. Later that night when i went to get a shower, there was hot water in the sink, but not the shower. Called again and they said someone would look at it in the morning. Again, when he arrived, there was hot water again. Must have conveniently opened the hot water valve again. Same thing every morning. The website says there are 4 bars. One at the lobby, one at the disco, which doesn't open until 7PM, one be the pool, which you could not sit. It was a service bar and one down the path to the ocean, which was deserted and never open. Again, spend your money at a different ALL INCLUSIVE RESORT in Costa Rica.

Room Tip: No good rooms
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  • Stayed October 2012, traveled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Occidental Grand Papagayo

Address: Playa Buena, 485000, Costa Rica
Location: Costa Rica > Province of Guanacaste > Gulf of Papagayo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Gulf of Papagayo
#6 Top resorts Hotel in Gulf of Papagayo
#7 Luxury Hotel in Gulf of Papagayo
#9 On the Beach Hotel in Gulf of Papagayo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Occidental Grand Papagayo 4*
Official Description (provided by the hotel):
On the unspoiled northern Pacific coast of Costa Rica(home to wild parrots and endagered sea turtles), striking volcanic cliffs dramatically descend to powdery sand beaches and crystalline coves. Elegant and respectfully situaded within this breathtaking haven in the five-star Occidental Grand papagayo. Reverently aligned with its majestic surroundings, the resort offers a new kind of luxury all inclusive vacation. It is nothing short of extraordinary.Couples, families and friends who visit experience premiun service, discover gourmand dining and select from an impressive gamut of activities and sports. The resor´s natural setting and luxury amenities also make it the ideal locale for an incomparable wedding or honeymoon. In short, the Occidental Grand Papagayo is a perfect vacation spot for anyone and any reason. ... more   less 
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Also Known As:
Occidental Grand Papagayo Hotel Gulf Of Papagayo
Occidental Grand Papagayo Gulf Of
Occidental Grand Papagayo Costa Rica
Grande Papagayo Costa Rica
Grand Papagayo Liberia

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