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“Beautiful spot!” 4 of 5 stars
Review of Papagayo Resort & Spa

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Papagayo Resort & Spa
4.0 of 5 Resort (All-Inclusive)   |   Playa Arenilla, Costa Rica (Formerly Hilton Papagayo Costa Rica Resort & Spa)   |  
Hotel amenities
Ranked #5 of 15 Hotels in Gulf of Papagayo
Certificate of Excellence 2014
Hamilton, Bermuda
Top Contributor
52 reviews 52 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
“Beautiful spot!”
4 of 5 stars Reviewed 4 days ago NEW

We are here for one week. All the staff are very friendly and helpful. There are 4 restaurants and everything is free! Even the mini bar is free and refilled every. We have a junior suite with our own soaking pool! It is only 20 minutes from Liberia Airport.

Stayed April 2015, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PapagayoResort, Marcela Zúñiga Social Media Coordinator at Papagayo Resort & Spa, responded to this review, 3 days ago
Dear Lindamaebda,

Greetings from sunny Costa Rica!!

It's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service and facilities. We appreciate your gracious comments as it shows our consistency in maintain the Papagayo Resort & Spa brand standards. Your feedback has been shared to the team as a motivation to keep up our work.

We would certainly be glad to have you back for another round of a wonderful stay. Please contact us directly at info@ppgresort.com to take care of your next reservation .We look forward to have you in November at Secrets Papagayo, your home in the Guanacaste, North Pacific Region .


Sincerely yours,


Marcela Zúñiga
Social Media Coordinator
Papagayo Resort & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,392 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (614)
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Westport
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 4 days ago NEW

What a great experience, the service here and the responsiveness of all the staff was outstanding. I also have Celiac disease, I'm Lactose intolerant & allergic to short strain carbohydrates but surprisingly eating here was very easy. I emailed them a list of my food allergies & they translated them into Spanish on a laminated card that all the restaurants had a copy of. All I had to do was give my room number & out popped the card to make sure I never got sick but they also went above and beyond to make sure I still had great, delicious food! Kevin (part of the entertainment staff), Julio (shuttle driver) and Luis (service supervisor) made this experience one of the best all inclusive resorts we have been to. Kevin was always getting activities together to participate in, from beach volleyball to water aerobics to dancing and karaoke. He made this trip such a blast and very enjoyable. There was never a dull moment. Julio was very welcoming and has an amazing personality. He really gets to know all of the people around the resort. Luis did an outstanding job accommodating us especially with the allergies. He was the one to make sure that every restaurant knew of the situation and always had the information for the waiters and staff. This experience was one of the best vacations we have been on and the best all inclusive resorts we have been to. It is sad that they will be closing to update to a Secrets resort. We hope they check these reviews and keep the staff that have made this such an enjoyable and awesome vacation. Pura Vida!

Stayed April 2015, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PapagayoResort, Marcela Zúñiga Social Media Coordinator at Papagayo Resort & Spa, responded to this review, 3 days ago
Dear Koby96,

Greetings from sunny Costa Rica.

Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Papagayo Resort & Spa.

We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team Kevin, Julio and Luis whom take so much pride in ensuring that all of our guests only receive the very best in service.

Please contact us directly at info@ppgresort.com to take care of your next reservation .We look forward to have you in November at Secrets Papagayo, your home in the Guanacaste, North Pacific Region .

Pura Vida,


Marcela Zúñiga
Social Media Coordinator
Papagayo Resort & Spa.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Green Bay, Wisconsin
1 review
4 of 5 stars Reviewed 5 days ago NEW

This was our second stay. We re-booked this year based on our experiences from last year. We were very disappointed in the the way weddings were handled at the resort. We had 5 weddings in 5 days. They basically took over the adult area. The pool area was converted over for the reception. The beach was transformed for the ceremony. People were asked to move if they were in the way of the photographer. The reception music started at 8:00 and went on to midnight. It was so loud that it could be heard throughout the resort. You couldn't even enjoy TV in your room if you were close to the adult area. Management did nothing when I complained. We will not return - the catering to weddings with total disregard of the other patrons was inexcusable. Hopefully new ownership will address this problem.

  • Stayed February 2015, traveled as a couple
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PapagayoResort, Marcela Zúñiga Social Media Coordinator at Papagayo Resort & Spa, responded to this review, 4 days ago
Dear Tom48gb,

Greetings from Costa Rica!!

Thank you for taking the time to write a review about your stay in our resort.

We value your detailed suggestions as our guest’s feedback is truly important for us and we will consciously revise all of your remarks.

While we understand the way you felt about the situation experienced during your stay, we do hope that our reply to your feedback restores some semblance of trust on us.

Please contact us directly at info@ppgresort.com to take care of your next reservation .We look forward to have you in November at Secrets Papagayo, your home in the Guanacaste, North Pacific Region .

With best regards,

Marcela Zúñiga
Social Media Coordinator
Papagayo Resort & Spa.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Medford, Oregon
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 5 days ago NEW

A brief weekend two-night stay at the Hilton Papagayo was wonderful. I recommend foregoing the buffets and making reservations at the restaurants. We were delighted with the food at this all-inclusive hotel. Rocco Torres was especially helpful with our water taxi from the beach on the day we crossed the bay to play golf. The hotel concierge helped us book our golf day at the Four Seasons Resort. The customer service at the Hilton is outstanding and everyone has beautiful English accents with warm smiles and a sincere commitment to their guests. We chose lovely, comfortable bungalows with water views.

  • Stayed February 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PapagayoResort, Marcela Zúñiga Social Media Coordinator at Papagayo Resort & Spa, responded to this review, 4 days ago
Dear S R,

Greetings from Costa Rica.

It is a pleasure to read through such a detailed overview of your visit to Papagayo Resort & Spa. We sincerely appreciate the time invested on writing this review.

As are our regular practice, we’ve been happy to share your lovely remarks to Paulo and Rocio whom take so much pride in ensuring that all of our guests only receive the very best in service.

Once again, we thank you for taking the time to share your overview with us and we look forward to have you in November at Secrets Papagayo, your home in the Guanacaste, Costa Rica North Pacific Region .

Sincerely,

Marcela Zúñiga
Social Media Coordinator
Papagayo Resort & Spa.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Kentucky, United States
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

The staff could not have been nicer, more friendly or more efficient--the best I have ever experienced. The food was very good, too. The only things keeping me from rating as Excellent were the layout of the property (very spread out so you could not walk to most restaurants or the other pool usually, so you had to rely on a shuttle that were frequent but loud at night), weak A/C in our room (they put us in another room that was fine), and no wait service around the pools or the beach. Wifi was super slow. Doesn't matter; it closes soon until November after a massive renovation and opens as a Secrets property.

Room Tip: Make sure the A/C works!
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  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PapagayoResort, Marcela Zúñiga Social Media Coordinator at Papagayo Resort & Spa, responded to this review, 4 days ago
Dear Robert K,

Thank you for taking the time to share your feedback and for staying with us on your trip to Papagayo Costa Rica Resort & Spa.

We are thankful for both your positive comments as well as the 'negatives', which will help us, focus on areas that are important for our guests.

We will discuss your review with my team and address the areas that are in our hands to improve.

Once again, we thank you for taking the time to share your overview with us and we look forward to have you in November at Secrets Papagayo, your home in the Guanacaste, North Pacific Region .

With best regards,

Marcela Zúñiga
Social Media Coordinator
Papagayo Resort & Spa.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carmel Valley, California
1 review
5 of 5 stars Reviewed 1 week ago

My significant other and I joined 8 family members for a family vacation starting in late March for 11 nights. I was part of the trip reviewed by Denise(Mom) and Renee (Sister). Due to our concerns about the recent change in ownership, I contacted Paolo by telephone a few weeks before our trip. He was extremely warm and welcoming and very responsive via email. His attitude put me at ease about the fact that it was no longer a Hilton resort. Paolo followed through on his promise to try to locate us all fairly close together and fairly close to the main pool. He referred us to Rocio to order a birthday cake for our first night at the resort. Paolo and Rocio both provided top-notch customer service, and the pastry chef created an amazing cake.

My niece (7) and nephew (9) were engaged and entertained with the warm and enthusiastic kids club staff. I think it is a mistake to turn this hotel into adults only. Even if we hadn't had kids in our group, I think I would have preferred the main pool area. I thought the vibe around the adults only pool was way too quiet and a stifled for my taste. I enjoyed the liveliness of the main pool where all ages interacted. I feel like I wouldn't have had an opportunity to meet and share experiences with as many interesting resort guests if I had been hanging around the adults only pool.

All of the water aerobics instructors (Orlando, Kevin & Imer) were enthusiastic and funny! Reuben was also great at keeping us informed of the activities.

The restaurant and bar staff were genuinely friendly and accommodating. The young woman hostess who seated us nearly every day at breakfast was very kind and helpful, and all of the people who served coffee at breakfast were so friendly and efficient. One night the chef at the Italian restaurant prepared and beautifully served fish caught by my stepfather. Francisco was a stand-out server--very charming and personable.

We received excellent service at the bar from Heber, William, David, Oscar and Aylin at the swim-up bar. So many of the bar staff remembered the names of everyone in our group of 10, and the drinks we preferred.

The only down side to this trip was that most of us got attacked by mosquitoes. Although we had sprays, they weren't very effective. I would bring mosquito repellant coils to put in your room to fight off the mosquitoes and topical treatments to treat itching bites along with Benadryl. My Mom bought some coils after we arrived, and they seemed to work but are less expensive if you buy them at home.

I would also like to acknowledge Laura at the Britt Store who was extremely patient and attentive. We changed a coffee order from carry-out to ship to our address in California, and she handled a complicated transaction with ease and a genuine, no-problem attitude. On multiple visits to the store, Laura was extraordinarily helpful and patient.

The fact that the resort was in need of a remodel was of little concern to us because the staff went the extra mile. In sum, the staff at this resort had the right can-do attitude, and they greatly contributed to our entire group having a memorable stay in Costa Rica.

Room Tip: Rooms in the 100s and 200s are closest to the main pool.
See more room tips
  • Stayed April 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PapagayoResort, Marcela Zúñiga Social Media Coordinator at Papagayo Resort & Spa, responded to this review, 1 week ago
Dear Michelle S,

It was delightful to read your review and I am very glad you and your family enjoyed your stay at the Papagayo Resort & Spa! Thank you for choosing to come here.

As are our regular practice, we’ve been happy to share your lovely remarks to Paulo, Rocio, Orlando, Kevin, Imer, Ruben, Francisco, Heber, William, David, Oscar, Eyllen, and Laura from the Café Britt Store whom take so much pride in ensuring that all of our guests only receive the very best in service.

Once again, we thank you for taking the time to share your overview with us and we look forward to have you in November at Secrets Papagayo, your home in the Guanacaste, Costa Rica North Pacific Region .

Sincerely,

Marcela Zúñiga
Social Media Coordinator
Papagayo Resort & Spa.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomfield, New Jersey
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This review is late (two years to be exact) but this hotel was really nice. The rooms were clean and the staff was very friendly and helpful. The food was delicious and the pool/beach area was clean and comfortable. The only issue that I had with the place is that the hotel is located on a hill, so you need to take a cart to the main area of the hotel or if you are an exercise enthusiast, you can walk. There is a cart that comes every five minutes or so and that allowed me to not focus on this oversight. Make sure you bring a lot of bug spray, especially at night, because the mosquitoes are deadly. A good place for both couples and families :)

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PapagayoResort, Marcela Zúñiga Social Media Coordinator at Papagayo Resort & Spa, responded to this review, 1 week ago
Dear ENB81,

Greetings from Costa Rica!

Thank you so much for your compliments. We truly appreciate your words and are proud you have had fantastic experience from start to finish!

Once again, we thank you for taking the time to share your overview with us and we look forward to have you in November at Secrets Papagayo, your home in the Guanacaste, Costa Rica North Pacific Region .

Pura Vida,

Marcela Zúñiga
Social Media Coordinator
Papagayo Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Papagayo Resort & Spa

Address: Playa Arenilla, Costa Rica (Formerly Hilton Papagayo Costa Rica Resort & Spa)
Location: Costa Rica > Province of Guanacaste > Gulf of Papagayo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Gulf of Papagayo
#3 Family Hotel in Gulf of Papagayo
#3 Top resorts Hotel in Gulf of Papagayo
#5 On the Beach Hotel in Gulf of Papagayo
#5 Luxury Hotel in Gulf of Papagayo
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Papagayo Resort & Spa 4*
Number of rooms: 202
Official Description (provided by the hotel):
Nestled in a bay surrounded by the Pacific Ocean at the Gulf of Papagayo in Guanacaste, our resort is the perfect place to let your worries drift away. The magnificent view of the tranquil waters, the surrounding lush tropical gardens and abundant wildlife will make you experience the true Costa Rican feel.This magical all-inclusive resort also offers:- Convenient location, only 20 minutes from the Liberia International Airport- Large property but with an intimate atmosphere and feel- New all inclusive concept with boutique-style service without the need of bracelets or towel cards and no limit in à la carte dining. - Private beach feel with calm tides year round- Casita-style bungalows perched hillside overlooking the bay. - World-class Spa offering full range of traditional and exotic treatments in a Costa Rican – inspired natural ambiance- Unforgettable setting for Honeymoons and Weddings - Venues which add a local flair to your meetings, incentives and other social gatherings.- Just minutes away from major local attractions, National Parks and beaches ... more   less 
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Also Known As:
Hilton Papagayo Costa Rica Hotel Gulf Of Papagayo
Hilton Papagayo Costa Rica Resort And Spa
Fiesta Premier Costa Rica
Hilton Gulf Of Papagayo
Gulf Of Papagayo Hilton
Fiesta Resort Costa Rica
Fiesta Premier Resort Spa Costa Rica

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