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“Overall Great All-Inclusive Experience” 5 of 5 stars
Review of Hilton Papagayo Costa Rica Resort & Spa

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Hilton Papagayo Costa Rica Resort & Spa
4.0 of 5 Resort (All-Inclusive)   |   Playa Arenilla, Costa Rica   |  
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Ranked #5 of 16 Hotels in Gulf of Papagayo
New Orleans, United States
1 review
“Overall Great All-Inclusive Experience”
5 of 5 stars Reviewed yesterday NEW

The food and drinks were better than other all-inclusive resorts we have been to in the past. Alcohol is not served until 11 AM which means no champagne or mimosas at breakfast. Overall, my wife and I enjoyed our experience at this resort very much and would not hesitate to return.

  • Stayed January 2015, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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2,271 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (567)
Date | Rating
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English first
Las Vegas, Nevada
1 review
5 of 5 stars Reviewed yesterday NEW

We had the absolute best experience here during a wedding ceremony and after. It was beautiful and the staff was wonderful. Every part of my wedding was exactly what I had wanted. I can not wait to celebrate my anniversary here in the future!

Room Tip: Hilton Honors gave us a lot of perks (free Wifi, free room upgrade, free spa access).
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  • Stayed January 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 2 days ago NEW

We just got back from staying 7 days in Costa Rica. Our friends had recommended us the Hiltons while in Costa Rica and we did. The beds and room looked new and were very clean, our kids loved the pools and the hospitality was great. Only downside was the tours sold in the offices were over priced, but I would not blame the hotel since they are not owners of the tour and transportation offices inside. We used Andrew's thumbs up tours and got a great all inclusive family discount. Overall this hotel met our expectations so were looking forward to staying at other Hiltons in Costa Rica in the near future.

  • Stayed January 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Collins, Colorado
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

There was a mix-up in transportation when we arrived at the Liberia airport very late at night and we had to pay for a cab to the resort instead of using Joke Transportation, but after that, our trip turned out to be wonderful and we had a lot of fun. There is a lot to do in Costa Rica and the people are very friendly.

We switched from a room with 2 double beds to one with a King bed without any problem at all. We were very pleased with the view, the size of the room, the room service, and the walking distance to the beach and the restaurants. We never had a problem with security and felt safe at all times. One day, we accidentally left our safe open and returned to our room to find everything was still there!

I highly recommend taking the River Boat cruise down the Palo Verde River. We used Hotel Extras.com and our tour guide was Arturo. He was very knowledgeable and a good guide. Just don't bring bananas to feed the monkeys! And, bring lots of Deet bug repellent. There are no-see-ums that will bite you.

Be sure to reserve your dinner reservations ahead of time or you will have a hard time getting a reservation. We liked JJ too! He remembered our names and always had a smile on his face.

There was a group that reserved the bar area for the football play-off games on Sunday. This didn't seem fair to kick out other paying guests from the large screen TV, but the hotel did the best they could to bring in extra chairs and try to make sure we all could see the TVs. Shame on the company for doing that! (American Standard?)

Another great tour to do is the Miravalles Volcano area. There are hanging bridges, gorgeous waterfalls, and you can walk inside a real crater. You can get a mud bath if you want and soak in hot springs.

Room Tip: We had room 308 - it had a nice view of the bay and was walking distance to the beach and the bar...
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  • Stayed January 2015, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fruit Heights, Utah
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

My girlfriend and I stayed here recently and really enjoyed the resort. The grounds are very pretty and the bungalows were very clean and well maintained. One review in here says transportation for a 5 minute ride is 80 bucks which is false. From the Liberia airport to the resort was 60. The restaurants were really bad. The breakfast was ok but dinner was an embarrassment. Almost every review on here says the same thing. Hilton....time to listen. I'm an HHonors member and wouldn't return based on the food alone. Shuttle service was very good, we called a shuttle and it was usually out front to pick us up before we even got out the door. Jairo (JJ) was incredible! Great employee that remembered our room and treated us wonderfully. Give that guy a promotion! For dinner, stick with El Bocadillo. The food was good and the steaks were great. Trattoria was horrible, dry chicken and frozen pasta...stay away! Remember Pura Vida if you stay here. Sometimes, you need to not sweat the small stuff and don't be too picky or else you'll hate it. I'm a neat freak and am BIG on prompt service so I had to relax a bit here. Once I did, I loved it. I can really only complain about food. Rent a car and go to town for some dinners or stick with El Bocadillo in the resort! Hilton Papagayo, no more cut and paste responses, make some serious changes to your restaurants and I'd return and I would bring family!

  • Stayed January 2015
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed 4 days ago NEW via mobile

We had the best time at the resort. The staff was friendly and the food was so good!! I like that it was a smaller more private resort. Snorkeling right off the beach was great. The best part is if you got and want to take an excursion- look up Herson Segura! No regrets! Best day -best tour- so reasonable- his knowledge of his country is amazing! Best choice we made!! You would be crazy to pick anyone else!

  • Stayed January 2015
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Eugene, General Manager at Hilton Papagayo Costa Rica Resort & Spa, responded to this review, yesterday
Dear Mslohrmann,

Greetings from Costa Rica!!

Thank you for choosing Hilton Papagayo Costa Rica Resort & Spa for your vacations – we are happy to hear it was a success!

I would like to take this opportunity to clarify that tour guide Herson Segura that you mentioned in your review is not affiliated with the hotel and is not an amenity provided by the Hilton Papagayo so our future guests won’t get confused about your post.

We look forward to welcoming to Hilton Papagayo again to Guanacaste - we enjoyed taking care of you.

Sincerely,

Miguel Eugene
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Rapids, Michigan, United States
Top Contributor
151 reviews 151 reviews
39 hotel reviews
Reviews in 58 cities Reviews in 58 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My husband and I booked this resort at the last minute from the end of December into the New Year and found it to be quite unique. We arrived around 9pm and were warmly greeted by Mario, in charge of Hilton Honors. Got our room, but waited awhile for a shuttle to take us there. Each room was like a duplex with a shared porch. Some had views of the ocean, most did not. The rooms were adequate, however our bath was in pretty bad shape. Many deep scratches, that just isn't up to the Hilton Standard. We also noticed that the security latch was broken. Called Mario and it was fixed in a timely manner.Then our telephone didn't work. That was also resolved. There were a couple of nights we had no hot water. That eventually was resolved too. Toward the end of our stay we were able to change rooms to 391. Would highly recommend for view. But if you don't like heights and walking this may not be the room for you. However, the service and those who served us were amazing. Eli who ran the shuttles and Eduardo were awesome. Because of the hilly topography where the hotel is located, walking to and from breakfast is a chore, unless you are building up your hamstrings and calves. You just call for a shuttle and they are there in a reasonable amount of time. Eli and Eduardo made the rides enjoyable. In the morning at La Cosecha, Martha was wonderful making our Omelettes, and we had many attentive servers as well, Ingrid at La Cosecha as well as Grill Del Fuego, Jahaira at Breakfast at la Cosecha. Greivin,was very attentive and a very hard worker. Cristian served us for dinner at La Cosecha as well as Erich and Alejandro. We ate at El Dorado twice, New Years Eve was amazing and the night before we left. We also had a great meal both Lunch and dinner at El Bocadillo, Marvin was our server and did a great job. The Bar, El Ritual was fun to hang out before dinner. At the Pool bar Ritual, Olman was friendly and helpful. Hector main bartender makes amazing mojitos. One thing we didn't care for were the raccoons that would walk up while you were eating near the bar. That was a bit unsettling. We stayed mainly at the adult pool which was private and quiet. They had a nice work out room, which we did not use. The property itself is a great workout. We booked a sailing tour through the hotel which was enjoyable. We also rented jet skis from the hotel. A nice reprieve from the hot weather. All in all, a nice visit, property could definitely use updating to truly deserve the Hilton brand.

Room Tip: Room 391 is the best view of the Ocean. It's a steep hill to walk if you forget something below...
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  • Stayed December 2014, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Papagayo Costa Rica Resort & Spa

Address: Playa Arenilla, Costa Rica
Phone Number:
Location: Costa Rica > Province of Guanacaste > Gulf of Papagayo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Gulf of Papagayo
#3 Romantic Hotel in Gulf of Papagayo
#3 Family Hotel in Gulf of Papagayo
#4 Spa Hotel in Gulf of Papagayo
#5 Luxury Hotel in Gulf of Papagayo
#5 On the Beach Hotel in Gulf of Papagayo
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Papagayo Costa Rica Resort & Spa 4*
Number of rooms: 202
Official Description (provided by the hotel):
Nestled in a bay surrounded by the Pacific Ocean at the Gulf of Papagayo in Guanacaste, our resort is the perfect place to let your worries drift away. The magnificent view of the tranquil waters, the surrounding lush tropical gardens and abundant wildlife will make you experience the true Costa Rican feel.This magical all-inclusive resort also offers:- Convenient location, only 20 minutes from the Liberia International Airport- Large property but with an intimate atmosphere and feel- New all inclusive concept with boutique-style service without the need of bracelets or towel cards and no limit in à la carte dining. - Private beach feel with calm tides year round- Casita-style bungalows perched hillside overlooking the bay. - World-class Spa offering full range of traditional and exotic treatments in a Costa Rican – inspired natural ambiance- Unforgettable setting for Honeymoons and Weddings - Venues which add a local flair to your meetings, incentives and other social gatherings.- Just minutes away from major local attractions, National Parks and beaches ... more   less 
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Also Known As:
Hilton Papagayo Costa Rica Hotel Gulf Of Papagayo
Hilton Papagayo Costa Rica Resort And Spa
Fiesta Premier Costa Rica
Hilton Gulf Of Papagayo
Gulf Of Papagayo Hilton
Fiesta Resort Costa Rica
Fiesta Premier Resort Spa Costa Rica

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