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“Fascinating country, great hotel!” 4 of 5 stars
Review of Hilton Papagayo Costa Rica Resort & Spa

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Hilton Papagayo Costa Rica Resort & Spa
4.0 of 5 Resort (All-Inclusive)   |   Playa Arenilla, Costa Rica   |  
Hotel amenities
Ranked #5 of 15 Hotels in Gulf of Papagayo
Certificate of Excellence 2014
Stamford, Connecticut
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Fascinating country, great hotel!”
4 of 5 stars Reviewed August 25, 2014

My son (8 years old) and I stayed here last week and we absolutely loved it. There were minor issues, but they were all resolved in a timely way. Note - if you are freaked out by bugs, insects, iguanas around, this might not be the place for you. I don't know if it was just our room, but pretty constant bugs in the room.
Everything else was great. The staff was amazing and I thought truly cared about the guests. Everyone seemed to be having a good time and the staff as well as the guests were very friendly. I met some lovely people every day. They had activities like water arobics, bingo, bike rides to keep everyone entertained. Also had live music at night.
The food was good, not spectacular. And yes, small portions, but I saw a lot of people ordering another portion and the staff seemed totally fine with that.
Definitely recommend the tours offered by the hotel. The guides were knowledgeable and wanted to make sure you had a good time. The mega tour has zip lining, a water slide, horse back riding and hot spring all in one day. It was totally amazing!! This is exactly why we went to Costa Rica! The guides also told us a lot about the history of this beautiful country and the biodiversity, combining education with fun for my son.
Overall, I would highly recommend this hotel if you are traveling alone with your kid(s).. Lots to do for both of you!

Room Tip: Front rooms near the main pool area are nice because you don't have to wait for the shuttle bus...
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Eugene, General Manager at Hilton Papagayo Costa Rica Resort & Spa, responded to this review, August 26, 2014
Greetings from Costa Rica.

Thank you for your kind review of Hilton Papagayo Costa Rica Resort & Spa. I am pleased to hear you enjoyed your stay.

We hope to see you again soon.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,328 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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COSTA RICA
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 25, 2014

Papagayo area is in Guanacaste (North) Costa Rica, in the Gulf of Papagayo, waters of Pacific Ocean. Very relaxing place, all rooms are in a bungalow style, only the hotel shuttle are authorized to drive into the place to pick you, and move you around the complex. Swimming pool, wet bar, 4 types of restaurants, tennis court, beach, water sports. When you arrive be sure to make an appointment to have dinner in "El Dorado Restaurant" its a must! If you want to make the bike tour appointment is necessary and only few bicycles, so rush. Room bar with bevarages included. If you ask for room service it will have extra cost!

Papagayo se enceuntra en la provincia de Guanacaste, en Costa Rica. En el Golfo de Papagayo cuyas aguas son del océano pacífico. Un lugar relajante, habitaciones limpias, estilo bungalow, tienen un mini bar con bebidas. Si pide comida a la habitación recuerde que eso si tiene costo adicional. Cuenta con 4 restuarentes, cancha de tenis, deportes acuáticos (snorkeling, kayak sin costo adicional). Tan pronto ingrese haga las reservaciones para las cenas. Debe comer en "Rest. El Dorado" es muy bueno. Si quiere hacer el tour de bicicletas, reserve con tiempo, son pocas.

Room Tip: Rooms near the swimming pool are noiser but walking distance to restaurant, bar and beach
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Eugene, General Manager at Hilton Papagayo Costa Rica Resort & Spa, responded to this review, August 26, 2014
Greetings from Costa Rica.

Thank you for taking a moment to share your experience.

We look forward to welcoming you back to the Hilton Papagayo Costa Rica Resort & Spa in the not too distant future.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 25, 2014

Very friendly staff, clean resort with awesome facilities. If you can score an upgrade to the suite with a pool, go for it, even if you have to pay the nominal additional fee. Looking down at the ocean with a drink in your hand in your own pool...priceless!

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Eugene, General Manager at Hilton Papagayo Costa Rica Resort & Spa, responded to this review, August 26, 2014
Greetings from Costa Rica!!
Thank you for choosing Hilton Papagayo Costa Rica Resort & Spa for your vacations – we’re happy to hear it was a success! I
We can’t wait to see you again soon!!
Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
connecticuit
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 24, 2014

My family have been to several all inclusive resorts over the past few years including Jamaica, Mexico, Dominican Republic and now Costa Rica. The people here are extremely nice, very happy to help in any way, They do this in the own time which is a bit slower than I would like, but acceptable. There is a feeling of safety to Costa Rica in and out of the resort. Which was also nice.
The resort upon first impressions was the most beautiful place we have visited, however upon closer inspection it is very dated and in desperate need of a remodel. There were chip and broken tiles all around the main pool, my daughter grazed her stomach on one of these getting out of the pool. There were also tiles missing from the bottom of the pool leaving sharp edges, I also noticed that on the ice machines situated across the property on the back were the cartridge filter would go it was missing. I checked two of these. At our in rest bus stop were the ice machine was, the fire extinguisher was also in the red zone on the pressure dial. SO god help you if you need it. Rooms were fine although a little smelly with the dampness of the jungle, AC was great you could keep the room like an iceberg if you wanted.
The food, all of the above I could live with after all we are in a different country and should not expect things to be the same as the USA. however the food was completely unacceptable for any rest any were, with one exception which I will get too.
When we arrived we were not told that all evening meal restaurants needed a reservation including the buffet. We did get a table at the buffet restaurant however upon a quick look at the offerings I had to tell our waiter we would need to eat somewhere else. The menu was chicken stew, which if I had to would have been the one I choose, a piece of boiled pork that just looked awful and some fish which I don't eat.
I am not a picky eater at all, I just would like some effort put into what I am being served this looked worse than any school food I ever had as a kid. In our previous trips we have know that you need a reservation for the 3 or 4 restaurants on site but not the buffet. Which in other resorts had huge selections from all around the world even ice sculptures at at least 2 resorts.
The breakfast was not much better with a very slim offering. One day was bacon the other was sausage. heaven forbid you eat both on vacation.
The one highlight was the italian restaurant near the spa, we ate hear only once as it was constantly booked. This food was excellent freshly prepared and very tasty.
Overall this is a small resort with a lot of romance, but if you don't want to go hungry try another place

Room Tip: Do not get a room in the 4** range these are high on the cliff and far away from everything, 1** and...
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Eugene, General Manager at Hilton Papagayo Costa Rica Resort & Spa, responded to this review, August 26, 2014
Greetings from Costa Rica!!

Thank you for taking a moment to share your experience at Hilton Papagayo Costa Rica Resort & Spa.

We did take note in your observations that gives us hope and further drive in correcting our issues as we consider them improvement opportunities to seek excellence.

The next time you are in Guanacaste, we hope you will come back to see the changes we have made and tell us what you think.

We want to provide you with the best guest experience. Thank you for helping us improves!

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barrington, Illinois
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 22, 2014

The staff / service overall was fantastic. Everyone was naturally very friendly and accommodating (and you could tell it was not just because they were looking for a tip). If there was an issue, it was always resolved quickly. We loved the "Kidz Paradise" (complimentary supervised childcare for most of the day), especially Ruby, Kimberly and Kevin. They constantly offer a wide variety of activities (games, arts and crafts, sports, etc.) and were simply fantastic, always smiling and accommodating. The 'Entertainment' team does a great job as well. There was always something going on (beach volleyball, pool volleyball, water aerobics, etc.).

The hotel is a bit dated, but it is very well integrated in its surroundings and has a rustic / natural feel to it. The grounds are very nice and well maintained. It's definitely a 'natural' setting, i.e. be ready for geckos, toads, crabs, etc. roaming the property. We enjoyed that, but the bees at the swim-up bar and the bar next to the main pool were annoying.

Most of the food was very good, especially at "El Dorado" (steakhouse; reservations needed). Breakfast buffets were decent. Again, all service staff was excellent. Very nice people. However, we did not like the Italian restaurant (and heard that from many others as well).

Excursions through Swiss Travel were all extremely professional, but we did find them a bit pricey. Also, it was complicated to arrange for diving. They say they need a minimum number of divers, but they could never seem to arrange that. I tried to dive on three separate days, but only managed to go once. That was frustrating.

However, all in all the Hilton Papagayo is great, very reasonably priced for the value, and we would definitely return.

Room Tip: If you have children, choose a room close to the main pool. (Those are the room numbers beginning wi...
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  • Stayed August 2014, traveled with family
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Eugene, General Manager at Hilton Papagayo Costa Rica Resort & Spa, responded to this review, August 25, 2014
Greetings from Costa Rica!!
I am glad to read that you had great stay at Hilton Papagayo Costa Rica Resort & Spa and particularly we met and exceeded your expectations during your stay.
We can’t wait to see you again soon!!
Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lawrenceville, United States
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 21, 2014

The grounds are beautiful and the staff are extremely nice. Had a few issues during the stay but most were resolved quickly by the staff. Food was great at dinner (get reservations), and breakfast was good. Lunch is good except at the main location.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Eugene, General Manager at Hilton Papagayo Costa Rica Resort & Spa, responded to this review, August 25, 2014
Greetings from Costa Rica!!

Just wanted to thank you for your recent stay here at Hilton Papagayo Costa Rica Resort & Spa ! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Caldwell, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 21, 2014

We loved our stay. We are well traveled and so we are pretty picky. Service was top notch. The hotel staff bent over backwards to make my daughter's birthday memorable. We enjoyed the food for the most part. The hotel accommodated my daugter's peanut allergy flawlessly. All I had to do was say the word peanut and staff members already knew about it and knew her by name. The property was beautiful and shuttle rides were quick and relaxing.

One thing that made us nervous were the bees. Tons of bees in the bar area. I'm not sure if they spray for bees but it was a lot worse in the beginning of the week than later in the week. We saw several people get stung. The bee thing may not be a hotel flaw though as we heard that there is a huge population of bees in the region.

Be prepared to spend some money on day trips and tours. They were more expensive than we had anticipated. The hotel works with Swiss travel who we did use on a couple of tours. Very professional group.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Eugene, General Manager at Hilton Papagayo Costa Rica Resort & Spa, responded to this review, August 21, 2014
Greetings from Costa Rica!!
Thank you for choosing Hilton Papagayo Costa Rica Resort & Spa for your vacations – we’re happy to hear it was a success!
We can’t wait to see you again soon!!
Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Papagayo Costa Rica Resort & Spa

Address: Playa Arenilla, Costa Rica
Location: Costa Rica > Province of Guanacaste > Gulf of Papagayo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Gulf of Papagayo
#3 Family Hotel in Gulf of Papagayo
#3 Top resorts Hotel in Gulf of Papagayo
#4 Spa Hotel in Gulf of Papagayo
#5 On the Beach Hotel in Gulf of Papagayo
#5 Luxury Hotel in Gulf of Papagayo
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Papagayo Costa Rica Resort & Spa 4*
Number of rooms: 202
Official Description (provided by the hotel):
Nestled in a bay surrounded by the Pacific Ocean at the Gulf of Papagayo in Guanacaste, our resort is the perfect place to let your worries drift away. The magnificent view of the tranquil waters, the surrounding lush tropical gardens and abundant wildlife will make you experience the true Costa Rican feel.This magical all-inclusive resort also offers:- Convenient location, only 20 minutes from the Liberia International Airport- Large property but with an intimate atmosphere and feel- New all inclusive concept with boutique-style service without the need of bracelets or towel cards and no limit in à la carte dining. - Private beach feel with calm tides year round- Casita-style bungalows perched hillside overlooking the bay. - World-class Spa offering full range of traditional and exotic treatments in a Costa Rican – inspired natural ambiance- Unforgettable setting for Honeymoons and Weddings - Venues which add a local flair to your meetings, incentives and other social gatherings.- Just minutes away from major local attractions, National Parks and beaches ... more   less 
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Also Known As:
Hilton Papagayo Costa Rica Hotel Gulf Of Papagayo
Hilton Papagayo Costa Rica Resort And Spa
Fiesta Premier Costa Rica
Hilton Gulf Of Papagayo
Gulf Of Papagayo Hilton
Fiesta Resort Costa Rica
Fiesta Premier Resort Spa Costa Rica

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