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“Great location for an active Family !” 5 of 5 stars
Review of Hilton Papagayo Costa Rica Resort & Spa

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Hilton Papagayo Costa Rica Resort & Spa
4.0 of 5 Resort (All-Inclusive)   |   Playa Arenilla, Costa Rica   |  
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Special Rate
$104/person + $50 credit
Ranked #5 of 16 hotels in Gulf of Papagayo
Encinitas, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Great location for an active Family !”
5 of 5 stars Reviewed May 21, 2013

Our trip was for our yearly family vacation, we are a family of 4 (9-13 year old girls). Our friends had been to Costa Rica in the Guanacaste area but didn't stay at the Hilton . This was our first all-inclusive, and to be honest, we were initially wary of the possibility of being stuck in a resort ...with children + bad food for 7 days and that the kids would be bored . Fortunately, it was a really wonderful experience that far exceeded our expectations and left us wanting to return with our friends in the near future.

We were lucky enough to get a room near right by the large pool area with a view of the ocean. It was super clean with all the amenities to make us feel right at home!

The food was excellent, especially at the El Dorado restaurant (where we made reservations 3 of the 4 nights). We were really impressed with most of the dishes- they were not only delicious but really skillfully plated as well. I will say that the desserts were not the greatest, but I heard they get better in the high season. The breakfast buffet was really good as well. They have a good selection of fruits, cheese, bread + local food. The omelette station was really nice too as it had a big selection of fillings.

We really can't say enough good things about the tours we went on with Costa Rican Tours and Services ! We per booked our itinerary with Meghan she was so helpful and her being American made it so easy to work together. She prepared the best selection of activity's for us and we spoke directly a few times via phone (760-298-8398) it was so nice having easy access to make any changes we wanted didn't have to wait for emails and confirmations with the large companies . The privacy and VIP treatment of his operations is really what we loved the most. Everyday he would greet us in the lobby with a sparkling clean luxury SUV and have beverages in the car,  we decided to do a trip to Arenal Volcano to see a different landscape it was amazing! So beautiful and the drive was so informative, the girls loved the Zipline ... My wife was scared but by the 3 cable she was doing Super Women! Then we wanted to try his newest tour which is the 4x4 Safari Ride.... Hands down the best Tour I have ever been on! We have decided that since we take two vacations a year Costa Rica will be on the agenda for a few more years ! We love it so much!

We really enjoyed this resort, and can't wait to come back with our friends. If you are not sure about the all-inclusive thing, I really recommend trying this one. It's not our typical travel-style, but I can't tell you how nice it was to know everything was already paid for. It really took away a lot of the stress. The added bonus of our time off property and seeing the true Costa Rica we felt like this was our best vacation yet and are so pleased with all the services!

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Eugene, General Manager at Hilton Papagayo Costa Rica Resort & Spa, responded to this review, May 22, 2013
Greetings from Costa Rica!!
Thank you for choosing the Hilton Papagayo Costa Rica Resort & Spa for your yearly family vacations.
I am happy to hear that you and your family had a great time and we met and exceed your expectations during your stay.
The Hilton Papagayo family looks forward to your return on Christmas!!
Sincerely,
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (493)
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Ottawa, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 21, 2013

WE just spent an amazing honeymoon week at the Hilton Papagayo Costa Rica and I would recommend this resort to ANYONE!! The service we had was absolutly second to none - and my new hubby and I have been to many many resorts around the world. This resort was so spotlessly clean, very well maintained and the service was nothing short of fantastic. Right down to the little details. We were in a bungalow in the 300 section and asked to change to a nicer view - we were quickly upgraded to a stunning ocean view bungalow in the 200 section. The pools were cleaned daily and the service at all the restaurants was just amazing-very helpful especially Jose on the busy side. More geared to couples however lots of children were coming and going as well. OUr bungalo was spotless and any request we made was met with speedy completion and always with a smile. This resort as many others is built into a hill but there are trolly cars driving around all the time if one is too tired to walk up to the bungalow. Amazing food - we highly recommed trying the Avacado Salad at the spa restaurant- Amazing service and a simply amazing honeymoos -Thanks to all the hard working happy staff here! We are already looking at booking for Christmas!!

Room Tip: Spa side is much quieter however farther away from breakfast buffet... any room is beautiful though
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Eugene, General Manager at Hilton Papagayo Costa Rica Resort & Spa, responded to this review, May 23, 2013
Greetings from Costa Rica!!
Thank you for choosing the Hilton Papagayo Costa Rica Resort & Spa for your yearly family vacations.

I am happy to hear that you and your family had a great time and we met and exceeded your expectations during your stay.

The Hilton Papagayo family looks forward to your return on Christmas!!

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Papagayo, Costa Rica
1 review
1 of 5 stars Reviewed May 20, 2013

The food was terrible, guests were sick and the nightlife was non existent. For an all inclusive hotel there are many better choices! The rooms were run down and the hotel is out in the middle of no-where.

  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Eugene, General Manager at Hilton Papagayo Costa Rica Resort & Spa, responded to this review, May 28, 2013
Thank you for your feedback . We are sorry that your stay at Hilton Papagayo Costa Rica Resort & Spa didn’t live up to your expectations.

In spite your comments , other guest love our exclusive and paradise location, natural beach; our fresh accommodations, decadent cuisine, and our revitalizing Spa Vida, along with an abundance of exciting activities and excursions without the need of identification bracelets, no limits on the amount of times they enjoyed a la carte restaurants, no beach towel rental cards, and personalized service all around the pool and lounger areas.

Once again, the time taken along with the effort made to share your experience with us is most appreciated.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roxborough Park, Colorado, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 20, 2013

We just spent a week at the Papagayo Bay Hilton Resort and Spa. We stayed in a bungalow near the spa. It was quiet – clean and comfortable. We loved the main pool and bar area --- and the palm frond umbrella cabanas near the beach were great for relaxing, reading and being near the water for the occasional dip or snorkeling. The breakfast buffet was consistently delicious every morning --- with plenty of variety. The fresh fruit, granola, yogurt, flautas, and rice with hearts of palm were all favorites. For lunch, we loved the pork bites and the chips and guac --- usually consumed under the cabanas near the beach. Our favorite restaurant was Del Fuego - very romantic with beautiful views of the sunset. The combination of the pasta dishes and main courses was amazing. We especially liked the seafood sauce – ample green lipped mussels, shrimp, calamari and fish. Delicious! The cannoli for desert was a treat! Loved the variety of drinks – mango mojitos – champagne and tequila and a sprig of rosemary were favorites. All of the staff were friendly and helpful --- we especially loved Carlos. Great place! Would come again. Highly recommended.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Eugene, General Manager at Hilton Papagayo Costa Rica Resort & Spa, responded to this review, May 22, 2013
Greetings from Costa Rica!!
Your comments about your stay at Hilton Papagayo Costa Rica Resort & Spa made me feel proud of our product and services. Specially, because we met and exceed your expectations. As well as our team members were so attentive to your needs. I will be sure to share your comments with them.

I hope you will return should your travels bring you back to Guanacaste.
Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
1 review
3 of 5 stars Reviewed May 20, 2013

We visited the Hilton Papagayo on our honeymoon. Now, bear in mind that we spent the first half of our trip at Nayara, a truly exceptional hotel. We therefore arrived at the Hilton with really high expectations... and were therefore slightly let down. Honestly, there was nothing really WRONG with this hotel.. it's just okay. Our comments: There were many families and kids there during our visit, which made it feel less special for a honeymoon scenario. The room was just okay and had some random wires kind of pooled in a corner which didn't seem very luxury. It's sold as an "ocean view" but bear in mind that it's on a bay, so you should lower your expectations on the view. Also, internet access is not included and is crazy expensive in my opinion. Regarding the room cleaning service - they would often come by around 8am and if we were in the room at the time, they wouldn't come back until like 6pm to do the cleaning. I found that a little strange and inconvenient. Same with refilling the wet bar - they came by very early. There are two pools, one that is kid-free, so that's nice. Wildlife - there are a lot of birds and iguanas that wander by and through when you are eating outside; we even had a SKUNK scuttle by while eating dinner. All par for the course, I guess, but sometimes kind of ruined the experience. The food is just okay. Decent variety but after eating at all of the restaurants once, we really didn't have a desire to go back. The drinks are just okay... maybe to be expected at an all-inclusive. Know that you need to call for a ride every time you want to go from your room to the pool or meals...etc. because everything is quite spread out (again, keep in mind that we haven't visited an all-inclusive before, so maybe this is the norm). The grounds do have two hiking trails, which were a nice addition to spend an hour or so going to. The bed was comfortable! Overall, for the price I would've expected it to be better. Maybe not luxury, but just better.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Eugene, General Manager at Hilton Papagayo Costa Rica Resort & Spa, responded to this review, May 21, 2013
Thank you for taking the time to share your experience and for providing us with feedback about your recent stay at Hilton Papagayo Costa Rica Resort & Spa.

We are constantly monitoring the performance of our hotels against Hilton's high service and quality standards. Comments and suggestions from our guests enable us to continually improve, and are vitally important in helping us achieve our Mission to be the first choice of the world's travelers.

Once again, the time taken along with the effort made to share your observations with is most appreciated.

Sincerely,
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San José, Costa Rica
1 review
5 of 5 stars Reviewed May 20, 2013

The Hotel is very quiet and romantic for a couple celebration or just for relax with the person you love, anyway the natural landscapes are awesome and breathtaking, relaxing, just like a Little piece of heaven on earth.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Eugene, General Manager at Hilton Papagayo Costa Rica Resort & Spa, responded to this review, May 22, 2013
Thank you for staying with us at the Hilton Papagayo Costa Rica Resort & Spa..

I am happy to hear that you enjoyed your stay and that our staff was great and friendly I will be sure to share your comments with them.

In addition we appreciate that you gave us the opportunity of sharing our little corner of paradise by making you a member of the ` Pura Vida’ philosophy that permeates from the people of Costa Rica.

We hope that if you choose to return to this part of the world, please contact me directly for my personal attention to your reservation and any other need you may have.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 16, 2013

We just returned from our Wedding-Moon at the Hilton Papagayo! I would recommend this resort to anyone looking for an intimate getaway. The staff was very friendly and accommodating. Our bungalow with private pool was very clean with a spectacular view. It was private and away from the public. Easy walk down to the main area, but I recommend shuttle service to get back unless you like hiking up hills. The overall resort was clean, food was good, especially having the chef cook the fish we caught! That was really cool. The spa is a great place to relax and the wedding coordinators ensure for a flawless, stress-free wedding day. I hope to return back to celebrate an anniversary. If you plan on getting married there, I also recommend Pronto Foto for all of your photography needs.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Eugene, General Manager at Hilton Papagayo Costa Rica Resort & Spa, responded to this review, May 21, 2013
Thank you for choosing Hilton Papagayo Costa Rica Resort & Spa for your wedding - moon – I am happy to hear it was a success! We enjoyed taking care of you and we hope that you may consider returning to share many more special moments with us.
Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Papagayo Costa Rica Resort & Spa

Address: Playa Arenilla, Costa Rica
Phone Number:
Location: Costa Rica > Province of Guanacaste > Gulf of Papagayo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Gulf of Papagayo
#3 Spa Hotel in Gulf of Papagayo
#3 Family Hotel in Gulf of Papagayo
#4 Romantic Hotel in Gulf of Papagayo
#5 Luxury Hotel in Gulf of Papagayo
#5 On the Beach Hotel in Gulf of Papagayo
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Papagayo Costa Rica Resort & Spa 4*
Official Description (provided by the hotel):
Nestled in a bay surrounded by the Pacific Ocean at the Gulf of Papagayo in Guanacaste, our resort is the perfect place to let your worries drift away. The magnificent view of the tranquil waters, the surrounding lush tropical gardens and abundant wildlife will make you experience the true Costa Rican feel.This magical all-inclusive resort also offers:- Convenient location, only 20 minutes from the Liberia International Airport- Large property but with an intimate atmosphere and feel- New all inclusive concept with boutique-style service without the need of bracelets or towel cards and no limit in à la carte dining. - Private beach feel with calm tides year round- Casita-style bungalows perched hillside overlooking the bay. - World-class Spa offering full range of traditional and exotic treatments in a Costa Rican – inspired natural ambiance- Unforgettable setting for Honeymoons and Weddings - Venues which add a local flair to your meetings, incentives and other social gatherings.- Just minutes away from major local attractions, National Parks and beaches ... more   less 
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Also Known As:
Hilton Papagayo Costa Rica Resort And Spa
Hilton Papagayo Costa Rica Hotel Gulf Of Papagayo
Fiesta Premier Costa Rica
Hilton Gulf Of Papagayo
Gulf Of Papagayo Hilton
Fiesta Resort Costa Rica
Fiesta Premier Resort Spa Costa Rica

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