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“One Day it Will be Great” 3 of 5 stars
Review of Secrets Papagayo Resort & Spa

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Secrets Papagayo Resort & Spa
4.0 of 5 Resort (All-Inclusive)   |   Playa Arenilla, Costa Rica (Formerly Hilton Papagayo Costa Rica Resort & Spa)   |  
Hotel amenities
Winter Park, Florida
Level Contributor
67 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“One Day it Will be Great”
3 of 5 stars Reviewed April 17, 2013

This resort has an awesome location, very idyllic. It is a big property and the cottage style rooms are nicely spread apart from one another. There is a nice spa, two great very different beaches, and a party pool. But appreciate this for what it is - an older resort that will one day get the update it deserves. It is only affordable to you and I because it is slightly worn. The staff is nice enough, because they are living Pura Vida. The breakfast is outstanding, but beyond that average. The drinks are mostly well, well. The rooms are, well, worn. Everything needs updating and modernization. The bathrooms are, well, bare, like you.

My recommendation is to come if it looks too good to be true, but expect to get what you pay for. This is not the Four Seasons, though the location is as good, which is mostly what you came for, anyway. And soak up the sunset over the bay!

Room Tip: It is quieter by the spa and still a short beach walk to the main resort pool area.
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Eugene, General Manager at Secrets Papagayo Resort & Spa, responded to this review, April 18, 2013
Thank you for taking the time in write about your recent experience at the hotel.

I was happy to read from your review that you enjoyed our rooms style, Spa, the hotel atmosphere and our “ Pura Vida Staff”

I sincerely apologize if you found our rooms and bathrooms with lack of maintenance. In fact, we are currently working in the maintenance of them. Our guest satisfaction is very important to us.

Thank you again for your feedback and I invite you back to stay with us the next time your travels bring you to the area.


Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,420 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (624)
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English first
York, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 17, 2013

The all-inclusive package made it worth it. The restaurants served excellent meals although the menu options were very limited. I'd recommend making reservations for one of the 4 restaurants available around lunch time to ensure you get the place you want. Pool was amazing, room temperature. Staff was incredible!!! Buses/shuttles ran 24 hrs and all you have to do is call the front desk and ask to be picked up :) There were some issues with our room and our block of villas had water problems for a few days which is why I could not rate it excellent. I don't have anywhere in the area to base my comparison against but our 3 night stay wasn't great but decent. Other than the food and staff friendliness, the place didn't exceed our expectations. We stayed in other areas of Costa Rica and felt Hilton didn't quite meet other hotels' (none of which all-inclusive but same price range) standards of guest treatment. Simply - we didn't feel catered to or special, just another guest.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Eugene, General Manager at Secrets Papagayo Resort & Spa, responded to this review, April 18, 2013
Thank you for your review of your past stay at our hotel.

I was glad to read from your review that you enjoyed the food, the pool, the room temperature and our friendly staff.

I sincerely apologize that we did not meet or exceded your expectations.We took note of your comments and definitely believe that we could consider some of your suggestions and your observations will be helpful.

Thank you again for your feedback and I invite you back to stay with us the next time your travels bring you to the area.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
denver
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed April 16, 2013

I can't believe people pay to stay here... it seems that it was last updated in the 80's and the "all inclusive drinks" aren't even blended and they don't add any real fruit! how can you stay at a resort in the tropics and not have blended drinks? This is a very outdated and neglected hilton hotel- Hilton, you should be ashamed.

Room Tip: make sure to ask for the new rooms (the ones that have been updated since 1980).
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  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Eugene, General Manager at Secrets Papagayo Resort & Spa, responded to this review, April 19, 2013
Thank you for taking the time in write about your recent experience at the hotel.

I would like to express that in our hotel serve blended drinks such as classic recipe from Piña Colada, Stanberry daiquiri, smoothies as well our home made recipe like a Oasis , Palapa or the favorite one from our guest the Hurley Monkey.

Also we would like to remark we’re not consider our cocktail are updated since the 80's. Our signature cocktail menu we future Caribbean Carnival made with local run, mandarin lime juice and ground cherry from the Caribbean Coast ; The Juve morning cocktail is made from dark run , pineapple juice lime juice and fresh strawberries and apple.

I sincerely apologize if you thought we cannot meet your expectations; however our International standards demand to have and fit every guest meet.

Thank you again for your feedback and I invite you back to stay with us the next time your travels bring you to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Timmins, Canada
1 review
4 of 5 stars Reviewed April 15, 2013

My spouse and I vacationed at the Hilton Papagayo Costa Rica Resort with my sister and her partner at the end of February, beginning of March. What a wonderful, picturesque, peaceful, soothing get-away. It totally met all our needs. I found the staff to be very friendly and attentive. It was great to have the 24/7 shuttle as the hilly surroundings would have left me a little short of breath....however, these same hills added to the resort's beauty.

The location was great as we did not have to travel tiresome distances when we went on several tours off resort. And for those days when we stayed put, there was plenty to do. I especially enjoyed the full body massage at the Spa Vida, listening to the soul stirring sound of the waves.

The food was delicious. I tend to be a picky eater, and found so much variety to enjoy along with several healthy options. Though I have not travelled extensively, this is probably my best yet. My favourite place to eat was La Cosecha. The breakfast buffet was delicious...crisp bacon, egg whites, fresh fruit and juices and the list goes on...great start to my day. It was my preferred place to eat because of the many options and because of Anais, a delightful young lady who worked there, who became our friend. She shared pictures and stories of her home and made us a special Easter desert with mangoes from her yard.

The night life was somewhat limited. This was fine with us. All in all, a place definitely worth going to!!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Eugene, General Manager at Secrets Papagayo Resort & Spa, responded to this review, April 18, 2013
First of all, thank you for your candid feedback of your stay with us. I appreciate you selecting our hotel for your recent stay.

I am pleased to know your comments and particularly than that we met and exceeded your expectations.

I hope that if you choose to return to this part of the world, please contact me directly for my personal attention to your reservation and any other need you may have.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ny
Level Contributor
57 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed April 15, 2013 via mobile

Very nice place quiet and set in the jungle. We have an "ocean front" room (thank god) because some rooms are a huge hike away!!! They have shuttles that run all over so I'm sure that helps bit we are so happy we upgraded. We're in room 100 so that's the closest to everything!!! Howler monkeys right here!! Very cool. Food is really very good. I had a whole red snapper for dinner and it was perfect and fresh! This must be a good time of year because the place is empty! I love that!!! We read reviews on excursions and I think we will book wih the "guy on the beach" Issus tours. Trip advisor ratea them #1 and the kid on the beach was sure to tell is that. compared to the hotel option were booking something wih issus. I'll let u know. I only get Internet for an hour at a time which is good so I get my butt outside!! Lol

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Eugene, General Manager at Secrets Papagayo Resort & Spa, responded to this review, April 18, 2013
Thank you for taking the time in write about your recent experience at the hotel.

I am pleased to know your comments and particularly than that we met and exceeded your expectations.

I hope that if you choose to return to this part of the world, please contact me directly for my personal attention to your reservation and any other need you may have.

The Hilton Papagayo family looks forward to your return.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed April 11, 2013 via mobile

I hate to say it but I agree with many of the previous comments, quality of the food, state of disrepair etc. The staff are wonderful, pleasant and helpful, some of the nicest staff I've ever dealt with. The resort however is in various degrees of disrepair. Our shower and sink both leaked, paint was peeling in many places, our coffee machine was broken and it took a day to get it replaced. We were at the top, in the 400's, unless you want to walk up and down a pretty good hill, you will need to take the shuttle, or ask for a room closer to the main area. I found that the properties in the lower level looked in a better state from a cosmetic point of view as well. All and all, we still liked this place, but the price is very steep for what you get. We paid $450 per day, I'd be happier at $350 or less. We would not go back.

Stayed April 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Eugene, General Manager at Secrets Papagayo Resort & Spa, responded to this review, April 17, 2013
Thank you for taking the time in write about your recent experience at the hotel.

I was glad to read from your review that you found a wonderful, pleasant and helpful staff.

I sincerely apologize if you found our bathrooms with lack of maintenance. In fact, we are currently working in the maintenance of our bathrooms, rooms and some other areas of the hotel. Our guest satisfaction is very important to us.

Thank you again for your feedback and I invite you back to stay with us the next time your travels bring you to the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilmette, Illinois
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 10, 2013

We absolutely LOVED this hotel (stayed 5 nights over spring break). I had read mixed reviews about the food. My husband, 2 kids and I thought it was wonderful. The fruit bar, homemade granola and omelette station at breakfast made our day. The bar in the pool served great drinks, and Pablo, the bartender was fabulous. We also took part in water aerobics and beach volleyball every day, which is not something we usually do and was so much fun. Rubin, one of the activities directors, was really fun and helpful. This hotel does a great job of trying to keep everyone happy. It was such a great experience for an all-inclusive resort. During our last 2 days, the crowd turned over and the whole vibe of the hotel changed (from relaxed to obnoxious), which was a bummer, but that wasn't a reflection on the hotel. We used our hilton points to stay here and didn't know what to expect b/c the reviews were so mixed, but I would recommend this place to anyone, especially families with kids. Even the beach, which people said wasn't that nice, was better than I expected, and there were darling little beach huts / lounge chairs scattered throughout the sand - perfect for reading or siestas. LOVED this place!!

Room Tip: We were in room 362 by the spa. at first this was disappointing because it was so far from the pool...
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Eugene, General Manager at Secrets Papagayo Resort & Spa, responded to this review, April 11, 2013
Thank you for your review of your past stay at our hotel.


I was glad to read from your review that you enjoyed the hotel and that you found our bartender Pablo, and Ruben from the activities department working hard in keep everyone happy.

I hope that if you choose to return to this part of the world, please contact me directly for my personal attention to your reservation and any other need you may have.

The Hilton Papagayo family looks forward to your return.



Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Secrets Papagayo Resort & Spa

Address: Playa Arenilla, Costa Rica (Formerly Hilton Papagayo Costa Rica Resort & Spa)
Location: Costa Rica > Province of Guanacaste > Gulf of Papagayo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in
#3 Romantic Hotel in
#7 Luxury Hotel in
#9 Spa Hotel in
#9 Top resorts Hotel in
#12 On the Beach Hotel in
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Secrets Papagayo Resort & Spa 4*
Number of rooms: 202
Official Description (provided by the hotel):
Set in the exuberant Arenilla beach, Secrets Papagayo Costa Rica will offer adults a stunning Unlimited-Luxury(R) getaway in Costa Rica's Gulf of Papagayo. The secure community around Secrets Papagayo provides striking views of native flora and fauna and miles of unspoiled Pacific Coast beach. This all-suite resort boasts 202 spacious suites, each with a private balcony or terrace as well as a superb Unlimited-Luxury(R) experience starting with 24-hour room service, a daily refreshed mini-bar and more. The Preferred Club will provide an enhanced level of luxury with 65 ocean view suites and additional privileges including access to a private lounge, upgraded bath amenities and mini-bar, concierge service, pillow menu and much more. Guests will enjoy limitless gourmet cuisine, without reservations, at four restaurants and one café in addition to five bars that will serve unlimited top-shelf spirits. Days and nights are filled with land, beach and water activities and live entertainment. Two pools and a pristine beach await. Rejuvenation reigns supreme at the Secrets Spa by Pevonia(R), offering massage, body and facial treatments in 13 treatment rooms and a full-service beauty salon. Follow up this rejuvenation at the fully equipped fitness center or by taking part in one of many daily and nighttime activities. Just 20 minutes from the Liberia Airport and a mere 15 minutes from the touristic town of Coco Beach, Secrets Papagayo offers guests a privileged location both within the resort and throughout the area for an ideal Unlimited-Luxury(R) getaway on the Pacific Coast. ... more   less 
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Also Known As:
Hilton Papagayo Costa Rica Hotel Gulf Of Papagayo
Hilton Papagayo Costa Rica Resort And Spa
Fiesta Premier Costa Rica
Hilton Gulf Of Papagayo
Gulf Of Papagayo Hilton
Fiesta Resort Costa Rica
Fiesta Premier Resort Spa Costa Rica

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