This is my second time ziplining here, and it was markedly different than the first, which was a year ago when the zip line had first opened.
My first time the equipment was all brand spanking new, and the crew that guided us that day was upbeat, fun, and informative. My second time was a complete 180. The crew we got looked bored, inconvenienced, and one of the two wouldn't crack a smile to save his life.
I've ziplined in six countries, and the safety lecture on this day was minimal and lacking in some very basic but important information, such as never ever put your hand in front of the cable. In addition, they had the guide with the worst English skills (I believe his first language is Spanish) giving the instructions (he was also the least friendly guy too).
At the second to the last run, which is the longest (1/2 mile), my braking glove failed and when I was supposed to be breaking, I was getting rope burn badly. So much so that I couldn't brake any longer, and I went slamming into the platform, and it bounced me back about ten feet from the platform. Then my glove somehow got caught in the cable, which freaked me out because I thought I might lose a finger or something.
At no point did the guide on the platform attempt to come out and rescue me. He just threw me a rope, without properly explaining what I was supposed to do with it. Of course, I was panicked, but I thought he handled the whole situation poorly.
At the end of the tour, I held back my gloves and said I was not going to turn them in, they were faulty (big huge hole in the leather grip portion). I also was holding my sister's pair back too because her gloves had a hole in the thumb and she had got a bad blister. The Hispanic guide snickered at me and said, "You can't do that. I'll report it to my bosses but it's up to them if these gloves need to be thrown away." I was stunned. So I asked him, "You are going to just let someone else use these, really?" And he said again, "It's up to my boss."
Unbelievable! I could have really been badly injured (as it was I had a very sore knee and hand), and they could care less. If you zipline here, check your equipment very carefully. Better yet, go zipline at Caves Branch on the George Price/Western Highway better - much more professional operation with excellent equipment.