We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Friendly and well located hotel” 4 of 5 stars
Review of Lone Pine Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Lone Pine Hotel to your Saves list
Lone Pine Hotel
4.0 of 5 Hotel   |   97 Batu Ferringhi, Batu Ferringhi, Penang Island 11100, Malaysia   |  
Hotel amenities
Ranked #3 of 13 Hotels in Batu Ferringhi
Certificate of Excellence 2014
Walsall
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
“Friendly and well located hotel”
4 of 5 stars Reviewed June 18, 2013 via mobile

We stayed here in March 2013. The hotel was busy particularly with children as it was Easter. Staff were really nice, room was a great size and very modern. Swimming pool and sunbeds were great and restaurant for lunch was perfect. There were themed nights in the restaurant but we chose to eat out at the many local restaurants. Hotel right on the beach so a good walk after lunch was nice to do.

Stayed March 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khoo B, Manager at Lone Pine Hotel, responded to this review, July 21, 2013
Dear Andy W,

We are very delighted that you and your partner have enjoyed your stay with us and that you have found the facilities and services up to your expectations. We hope you will come back to stay with us again in the future should you decide to pick Penang again as your holiday destination but hopefully this time you will spend a bit more time experiencing the F&B outlets in the hotel. :-) Have a wonderful year ahead!

Kind regards,
Khoo Boo Lim
EAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

939 reviews from our community

Traveler rating
    458
    325
    91
    40
    25
See reviews for
244
435
41
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (277)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Kuala Lumpur, Malaysia
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed June 18, 2013

What could have been a very nice holiday was marred by a wedding reception that was held in the evening and right outside our suite. It was bad enough that the sound proofing in the room was poor, the hotel thought it would be a great idea to allow a (very loud and noisy) wedding reception from 6pm to 11pm. And instead of having the setup facing the sea (in which case the sound would disperse), the stage was set up facing inwards ie facing guest rooms. What a great idea. And to make matters worst, we stayed there with a 9 month old baby who was trying to sleep. We made it clear that we were checking in with a baby as we had requested for a baby cot in the room and yet they decided to place us right in front of the party on the 1st floor and the room was only accessible by the stairs. We had joy lugging the stroller up and down.

I wonder if the hotel ever thought it would make sense to inform their guests of such events when taking reservations.

Now for the room... Cleanliness in the room was not great. There were ants. And housekeeping did a poor job in replenishing our daily entitlement of free drinks and fruits. Not that we were consuming all of the freebies but still disappointing that their service fell short of our expectation.

Breakfast area had plenty of flies... Can't really blame the hotel as I don't expect them to be able to command flies but can't really say its not their fault either.

Be sure to ask for softer pillows if you end up with the foot high rocks they call pillows.

On the positive side, the staff were really friendly. Some even very helpful. The Japanese restaurant, Matsu, was good. Reasonably priced and good quality food.

Room Tip: Try other hotels around the area. You will probably get better rates too.
See more room tips
  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khoo B, Manager at Lone Pine Hotel, responded to this review, July 21, 2013
Dear Yew Ming,

We would to take this opportunity to express our sincere appreciation for your constructive comments. It is with much regret that you and your family have to experienced all the shortcomings during your stay with us. We have taken note and conveyed the message through to the respective departments to ensure that these are not repeated in future. I would appreciate if you could contact me directly as I would like to make amends for your disappointing stay with us. It is not our intention to provide such an experience for any of our guests. I would really appreciate if you could write directly to me. We wish you and your family well for the year ahead and I look forward to hear from you soon.

Kind regards,
Khoo Boo Lim
EAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bukit Mertajam, Pulau Pinang, Malaysia
Senior Contributor
48 reviews 48 reviews
46 hotel reviews
Reviews in 16 cities Reviews in 16 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed June 16, 2013

This was the first time i was trying out this place after its extensive refurbishment a few yrs back. The place itself looks gorgeous and the layout of the hotel was beautiful esp with the casuarina trees and etc. Check in was very good and efficient. They served us with welcome drink and wet towel right at the lobby and front desk personnel was so efficient with a warm smile and gentle service ( Misha was her name i think ). The room was in excellent condition and it felt like we were in a very modern colonial kinda room. Beds and pillows were good, bathroom was excellent and huge and surprisingly the tub was in the balcony which was superb. I was celebrating my Mom's birthday there and the complimentary cake was a nice touch!!! There was even a separate small room with a day bed lounge ( super deluxe room ) which was a nice touch.... The pool was good.... Breakfast was very nice , esp the wok fried noodles corner where the chef will whip up the noodles and koay teow right in front of you.... Overall i would say, it was a very nice trip and my kudos to all the staff there for your warm welcome... I will definitely be back!!!

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khoo B, Manager at Lone Pine Hotel, responded to this review, July 21, 2013
Dear Balan3,

Lone Pine has been in existence since 1948 and during our recent refurbishment, the architect has made sure that the new additions will not dismiss the old nostalgic feeling and setting that the hotel is proud of. We are very delighted to see that you and your family have appreciated this as well as the services you have received from us. We shall hold on to your commitment of coming back and look forward to seeing you again soon. Thank you and have a great year ahead.

Kind regards,
Khoo Boo Lim
EAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 15, 2013

Stayed at Lone Pine Hotel for a night as the hotel we intially wanted was fully booked. Beautiful room with a big balcony that has a sofa and a outdoor bathtub! At night you could just chill in the bathtub listening to the crashing sounds of the waves. Toilet is a "walk-in" toilet, incredibly huge. However, was a little disappointed with the setting of the breakfast. Variety was reasonably good, however the number of houseflies and birds constantly "aiming" for our food was quite a turn off for me. Overall a very relaxed and private feel. Will definately come back again!

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khoo B, Manager at Lone Pine Hotel, responded to this review, July 21, 2013
Dear IgnatiusPok,

Well looks like the other hotel loss turned out to be our gain. Thank you for your good comments and we are so glad that you and your family have enjoyed your stay with us. Of course the only setback was the intrusion of some unexpected feathered friends and flies. The flies is seasonal and it comes from our neighbors who unfortunately does a very bad job of keeping their areas clean. We have reported many times to the authorities and we have also take our own initiatives to carry out cleaning projects to clear off much rubbish. Next time you can opt to sit indoor to avoid all these.

Kind regards,
Khoo Boo Lim
EAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 14, 2013

Trees and more trees..a relaxing atmosphere in a colonial building that had been refurbished well, to suit those with modern taste.
The first contact :Checking-in..was a breeze & we were served with nice cold drinks.
I was travelling with my 2 kids and parents.Mom is considered disabled as she had recently broke her thigh bone, the femur & also suffered stroke.
I requested for a disabled-friendly room.
I was given a room which is located right in front of the swimming pool, and yes, it is disabled friendly!Oh my, i thought it would be disastrous to bring my mom as she had to move around in a wheelchair , but this place proved me wrong.
The room was spacious , with a nice garden/patio with a large bathroom that comes with a shower room and a large bath tub.
Even the disabled friendly toilet looked fine.Just a nice looking toilet that is fitted with metal bars at the sides so as to provide support
.
Apart from being disabled friendly:
The hotel has a very nice ambience.White walls, colonial building, facing the beach.
The beach is clean but only allowed a small place for swimming and building sandcastle , as it is busy with watersports such as jet skis, parasailing, banana boat and the like.
One thing to point out is that on the beach, there were 2 foreign guys?burmese ?bangladeshi who goes around on horses asking people if anyone wanted horse riding.
Mind you, i stayed in park royal 2 years ago and heard about an incident involving a girl who was trampled on by a horse in ferringhi beach.Dont we all learn from the past?
If you are not into beach, the swimming pool is nice with an adult pool, a kiddies pool and a jacuzzi area, which will cater to almost everyone.It also has a canopy-like/camp-like shades by the pool if you want to doze off with a book on your face in bliss.
My favourite area is the hammock on trees.The view is spectacular with old seasoned trees with leaves that waved in the wind.
I could lie down there forever.
Breakfast is busy, but compliments to all the staff who did their best to make everyone happy.
Thank you Elizabeth and the GM , Mr Guido who helped to push my mom's wheelchair as i found it difficult to manoeuvre between the tables.I noticed that the manager did his best to care about all the other guests as he kept asking every table if they are all alright.
The breakfast spread is good and you will be spoilt for choice for the fresh fruit juice that is available.
I would certainly visit this hotel again and would recommend this place as a great choice to stay in.And yes, the hotel looked picture perfect even in real life, so trust those photos you see.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khoo B, Manager at Lone Pine Hotel, responded to this review, July 21, 2013
Dear Izril F,

We are so glad that you and your family had a wonderful stay with us. There were so many good comments you had mentioned about the hotel facilities, the people and its services and for that we must say "Terima Kasih Banyak Banyak". As for the horse ride, these operators have already been banned by the authorities and they have no reason to be on the beach anymore. We have alerted the authorities about the presence of these illegal operators who seem to only appear when the authorities are not around. Anyway, we hope that you will bring your mother out here again to have a relaxing time so please do keep in touch and we wish all you a wonderful year ahead.

Kind regards,
Khoo Boo Lim
EAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
George Town, Malaysia
Top Contributor
88 reviews 88 reviews
48 hotel reviews
Reviews in 26 cities Reviews in 26 cities
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed June 13, 2013

I've stayed here only last month along with my kids. I've been to most of the hotel in Ferringghi, but this hotel is definitely one of the best. The thing about this hotel compared to other hotel in Batu feringghi is the old nostalgic feeling you'll get the moment you set into the hotel even at the front gate. There are other older hotel if not same age as this one in Bt Ferringghi like Shangri La Rasa Sayang, but like i said, it just cant match this hotel nostalgic feel for some reason. We check in amidst of so many Singaporeans who also check in at the same time as we do, but the staff were very nice and helpful to keep us occupied that we didnt noticed we have to wait 30 minutes to check in. Nevertheless, my kids went swimming that day, the pool was very cute though small to my humble opinion. I bring my plush bicycle,and the staff also did a fine job to keep my bike unscratched and safe thoughout my stay there. The room was also very very comfortable and unique. The even have a bathroom at the balcony!! imagine the kids swimming again upstairs. The bed and the bathroom were also in a great shape. Overall it was a great stay and i recommend it to couple who come to Batu Feringghi. One thing i dislike is the location of the river which is situated right next to the front gate. You can clearly see the river if you stay at ground floor or 1st florr. The thing is, the river smell sooooo bad, especially at night of if its raining. the management of the hotel should seriously do someting about it as it really really dampen the lovely mood in the hotel.

Room Tip: choose higher level rooms, because the river smell soo bad thru the ground and 1st floor
See more room tips
  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khoo B, Manager at Lone Pine Hotel, responded to this review, July 21, 2013
Dear Madone1181,

It is indeed an honor to receive such a wonderful review from a fellow Penangite who cherished and have a penchant for nostalgia and heritage. We are very happy to see that you and your family had a wonderful time with us and we would like to convey our appreciation for your commitment to recommend this property to your friends and family. We can't agree more about the river condition next to us as we have already made some official complaints to the authorities and taken some initiatives to clean it ourselves. It is a taunting task as the river is constantly polluted by the neighboring hawkers and residence who just dump their waste into it. Sadly this will be a long process of education and enforcement before we can see any change. Thank you and see you again soon.

Kind regards,
Khoo Boo Lim
EAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
Reviews in 14 cities Reviews in 14 cities
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed June 10, 2013

If you picture, a laid back beachside colonial style homes, a private, relaxed and quiet vacation with wind and conifer trees surrounding you to just sleep your stress away, this is a place for you. We spent 2 nights there and it was a perfect relaxing weekend. The plantation-style resort is picture perfect, from the landscaped driveway to the casuarina trees lining the beach.


We stayed in deluxe room and loved the cleverness and beauty of the architecture. The room was simply wonderful. The rooms were spacious and had an excellent layout. The bathroom was a delight with a uniquely designed shower room. The balcony had a day bed along with a nice marble bath tub or soaking area.


The complimentary daily breakfast at The Bungalow was probably one of the highlights of our stay. On top of the full spread of Asian and Western dishes on the buffet table, we particularly enjoyed the custom-made Char Koay Teow by the chefs. Definitely Malaysian breakfast at its best!


The service of their staff are commendable and worth experiencing. It is no exaggeration to say that this is one of the loveliest hotels we've ever stayed at. We're now planning our return next year. Thanks Lone Pine for a wonderful end to our holiday.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khoo B, Manager at Lone Pine Hotel, responded to this review, July 21, 2013
Dear Nazrin_Navin,

Thank you so much for giving us such an esteem classification. We are very happy to see from your comments that you and your partner truly appreciate the product, the people and our services. Of course, my kitchen department was very proud to see that their effort during breakfast was very much appreciated. We look forward to your commitment of coming back to stay with us so please do keep in touch and contact me if you need any assistance. We wish you well and have a wonderful year ahead.

Kind regards,
Khoo Boo Lim
EAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Lone Pine Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Lone Pine Hotel

Address: 97 Batu Ferringhi, Batu Ferringhi, Penang Island 11100, Malaysia
Location: Malaysia > Penang > Penang Island > Batu Ferringhi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Batu Ferringhi
#3 Romantic Hotel in Batu Ferringhi
#3 Luxury Hotel in Batu Ferringhi
#4 Family Hotel in Batu Ferringhi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Lone Pine Hotel 4*
Number of rooms: 42
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Orbitz, Expedia, Booking.com, Hotels.com, Cheap Tickets, Agoda, Splendia, HotelTravel.com, Despegar.com, Priceline and Asiatravel.com Holdings so you can book your Lone Pine Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Lone Pine Batu Ferringhi
Hotel Lone Pine
Lone Pine Hotel Penang/Batu Ferringhi

Owners: What's your side of the story?

If you own or manage Lone Pine Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.