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“Many Happy returns” 5 of 5 stars
Review of Bayview Beach Resort

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Bayview Beach Resort
4.0 of 5 Hotel   |   Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia   |  
Hotel amenities
Ranked #7 of 13 Hotels in Batu Ferringhi
Jersey
2 reviews
1 helpful vote 1 helpful vote
“Many Happy returns”
5 of 5 stars Reviewed March 23, 2013

Have stayed at Bayview beach on half a dozen occasions, did not expect to be going back as we are both in our 70's and find the travelling difficult, however we have decided on one last hoorah, so will be back in April. Very excited and can't wait.
We find the staff are very friendly and helpful, the pool and gardens beautiful and relaxing. The location of the hotel is first class with buses and taxis close by. We were once given a lift to Magic restaurant in the hotel limousine.

Room Tip: We don't think there are any bad ones.
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  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BayviewBeachResortPg, Edwin Yap, Area General Manager at Bayview Beach Resort, responded to this review, March 28, 2013
Dear Charles K,

Thank you for being our loyal guests over the past years enjoying each and every stay with us. Indeed I am glad our team have served you well yet again to make your stay relaxing and enjoyable.

We look forward to welcoming you back again in April and hopefully you and your wife will be well and hale.
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1,159 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (311)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Singapore, Singapore
1 review
3 of 5 stars Reviewed March 21, 2013

The setting is very lovely with a sprawling pool and lounge area and close proximity to the beach.
But, the hotel interior needs renovation, and the whole facility needs to be better maintained. Our deluxe room was outdated and dank. when we asked about upgrading we were quoted a very high rate even though occupancy was low and rooms were available. The reception staff is not at all accommodating. Too bad! Showing a genuine desire to be charming and please their guests could help fill up some of those empty rooms !

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BayviewBeachResortPg, Edwin Yap, Area General Manager at Bayview Beach Resort, responded to this review, March 28, 2013
Dear rcmpalm3

Thank you for your comments of our lovely pool and garden area and I am sorry you were disappointed with the renovated deluxe room that you had stayed in. It is indeed unfortunate that my front desk staff could not meet up to your expected price to upgrade to a better room as there is a minimum nominal charge that they are allowed to quote. This is to maintain rate integrity despite our varying occupancy levels. I would appreciate if you could revert via the Trip Advisor message service with more details on our hotel interior that needs renovation (unless you are referring to the retro style of the hotel) and facilities that need better maintenance.

Thank you for taking the time to post your comments at the Trip Advisor and we hope to hear from you with more specifics.
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Mandurah, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 15, 2013

just returned from beaut holiday at this resort from check in to check out perfect our special thanks to ricky [footreflexologist] for his special treatment to cathy all of the staff do awonderfull job allways smiling.an allways willing to help

Room Tip: all rooms are good
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BayviewBeachResortPg, Edwin Yap, Area General Manager at Bayview Beach Resort, responded to this review, March 18, 2013
Dear HAVO-13,

Thank you for your excellent rating 5/5 of us during your recent stay with us. Although brief in words, we can see that you have enjoyed your stay and certainly, we will copy your TA posting to Ricky. I appreciate your taking the time to write your review. We look forward to welcoming you back again in the near future. With our best wishes.
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Holsworthy, United Kingdom
Top Contributor
110 reviews 110 reviews
72 hotel reviews
Reviews in 57 cities Reviews in 57 cities
100 helpful votes 100 helpful votes
5 of 5 stars Reviewed March 14, 2013

We stayed here last year and decided to come here again for 2 nights, in order to put our feet up, after travelling around the Far East for several months. It is a good place if you just want to relax and do very little. The customer service is second to none and we were made to feel very welcome. The facilities are very good and in particular the pool area, the generous sized bedrooms and the excellent range on offer at breakfast. To reach the hotel takes about an hour by taxi, depending on traffic, but it is possible to get to the airport very cheaply using the efficient public transport system. Just outside the hotel, you have direct access onto the beach, with signs warning about jellyfish: there are a variety of water sports available. Many people seem to return, so if you want good quality down time, then stay here. To get into the city centre, it takes about 30 minutes by bus - there is a bus stop very close to the hotel. Another very comfortable stay.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BayviewBeachResortPg, Edwin Yap, Area General Manager at Bayview Beach Resort, responded to this review, March 15, 2013
Dear Patrick N,

Thank you for returning to stay with us again though for 2 nights, we are delighted with your very positive endorsement of our service, facilities, room and breakfast. This is very reassuring and we are very pleased we have served you & your wife well. We are ever mindful (and work hard on) that our friendliness, efficiency, service standards, varied facilities and consistency that will count in winning our guests to return to us and in recommending us to others.

We look forward to welcoming both of you again for a longer stay period when you are next in Penang.
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england
Contributor
14 reviews 14 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 12, 2013

We booked this hotel mainly because of its location at the quiet end of the beach and before we arrived our travel agent passed an e-mail on about work that would be going on during our stay. To build a new pool area for children. We considered changing to the Holiday inn or Park Royal. So glad we stayed with our instincts!
On arrive felt we might have made mistake as reception doesnt have much of a wow factor but staff very friendly and easy check in. Shown to room which was a hill view but at the back overlooking the road. As we were both tired from the flight tried to have a nap but the road noise was dreadful. The room was in need of a refurb and the bathroom had shower over bath which we both hate.As we both work so hard for our annual holiday I went down to reception and said we were not happy with the room had they any better and could we see them. We were shown two, one a side seaview and one a seaview. Decided to pay the extra for the seaview. It had obviously been upgraded. Had a seperate toilet and bath and walk in shower.
The beds in this hotel are enourmous! You could have got 8 people in it! The room was nice and big with a sitting are and nice balcony with alovely seaview. We were on the 8th floor.
We stayed for 3 weeks and the longer we were there the more we loved it.
The gardens are beautiful, so is the pool. Have to say dont think we have ever been anywhere and seen such a variety of birds and wildlife.
The facilities are really good, not many hotels have squash courts and we played table tennis most days. Also they have a tennis court and basket ball and football pitch.
The shop is packed with lots of different things and we got some good bargains. Some people rave about the night markets but we found it to be mainly rip off clothes and handbags and found lots of gifts in the shop. Also for gifts the Butterfly park is excellent.
My husband was unwell while away and there is a clinic just next to the hotel and we saw a doctor on two occasions. Hotel staff were so helpful when I asked for special menus.
One lovely touch was that everyday you got a newspaper.
The only two downsides are as mentioned before the internet is not very fast. However it did work and I was able to book things, check e-mail etc but you do have to be patient. We had made a huge error in coming away during chinese new year so think this also slowed it down. Not very impressed with the inconsiderate people letting off fireworks up to 2am in the morning, several nights running but as it was on the public beach not a lot the hotel could do.
Now we english have a running joke about abroad the germans reserving all the sunbeds! Here it was all the older english going down at the crack of dawn and doing the same , especially on the beds with umberellas and tables.
As if this wasnt bad enough the last week we were there we noticed reserved signs dangling from the umbrellas. So I presume you could pay and have your own `spot` for your holiday. This is so unfair as we saw several empty all day because people had gone on trips we assumed. The most sensible way to solve this would be to provide more umberellas.
The beach is not the prettiest we have been on, too many motor sports and I was very sad couldnt go in the sea. Was tempted but saw someone get stung by a jelly fish!
However for the price we paid by the time we left it felt like a second home.
Well done to all the staff!

Room Tip: High up seaview worth the extra money and seem to have been updated.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BayviewBeachResortPg, Edwin Yap, Area General Manager at Bayview Beach Resort, responded to this review, March 15, 2013
Dear moocowEngland,

Thank you for your nice review of our large Seaview room with the super-king-size 8’ beds that we are definitely building a fanciful reputation for with the positive reviews of many satisfied guests. Our spacious and shady landscaped garden offers a perfect retreat for many of our guests and indeed we are the only hotel along Batu Ferringhi that has a tennis court, 2 squash courts, a basketball court and futsal pitch, ideal for the sports-active vacationers.

Further to your comment on the internet service, we have limited bandwidth of 2 mbbs for download and 1 mbbs for upload for the free internet (emails) usage which you found sufficient for your needs except over the peak periods where more users online had tested your patience. However, faster internet bandwidth is available at nominal fees for guests with a higher download & speed requirement. As to your comment on the reserved cabanas, it is chargeable for exclusive usage only, otherwise we will face the previous difficulty of guests competing daily to take territorial possession of the free for all cabanas. However, we still allow the “first come, first served” basis for any free cabanas that have not been rented out and those guests who wanted exclusive use have accepted the fair charges levied. With this fair arrangement, we manage to keep most guests happy as those who want exclusive use have to pay for the privilege and those who are not willing to pay understood that they have an option to do so if they want exclusive usage. Regrettably your observation of some guests hoarding the sunbeds had happened in the past with our cabanas causing guests’ conflicts until we introduced the rental of cabanas for exclusive use that solved the possession problem whilst been fair to all.

I am glad you found our in-house shop value for money as Ms Lim, the proprietor there is really resourceful to stock a wide ranging gifts and curios at reasonable price that most of our (returning) guests love to patronise. I am also pleased that you found our resort good value for money during your 3 weeks’ stay with us and that our Fun Pool construction that is progressing smoothly had not disturbed you in any way. Despite your dislike of our Hillview room (that is scheduled for refurbishment in April 2013) which you had booked originally, I appreciate your taking up the option for a better room & seaview that allowed us to give you further enjoyment.

My team and I are delighted that you have enjoyed your stay here and considering us as your second home. We all look forward to welcoming you back for another wonderful holiday.
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Dronfield, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 12, 2013

Family of 4- stayed 6 nights in Feb. (17th to 23rd)
Luckily for us we arrived just after the Chinese new year celebrations as folk already there were saying the place was heaving the week before.
Had a 2 bedroom suite for the 4 of us which was very roomy.
Safe did not work though- even after we told reception (Room 740)
Brekkie was nice- plenty of choice.
Pool was clean and nice to bathe in.
Pity u can't go in the sea- but hey ho.
Eat at the food court by the night market- excellent choices available there and dirt cheap.
All in all an enjoyable holiday.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BayviewBeachResortPg, Edwin Yap, Area General Manager at Bayview Beach Resort, responded to this review, March 15, 2013
Dear David D,

I am glad the quieter period following the peak Chinese New Year holidays suited your holiday enjoyment and that you found our family suite spacious enough to accommodate you and your family comfortably. Thank you for posting the room number for us to check on the defective safe and apology for that shortcoming.

It was a pleasure to have been of service to you and we look forward to welcoming you and your family back again for another enjoyable holiday with us in the near future.
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swadlincote
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 10, 2013

we stayed in this hotel about 11 years ago and decided to go back,wasnt disapointed hotel and staff are lovely pool area as we remembered nice and clean,we had a hillview room which we were pleased with,plenty of sunbeds,food around pool excellent and the indian resturant the saga in the hotel was beautiful we will be returning in feb 2014 cant wait stayed feb 2012

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BayviewBeachResortPg, Edwin Yap, Area General Manager at Bayview Beach Resort, responded to this review, March 13, 2013
Dear tonydeb,

It was nice to have you back again after 11 years and delighted that you still find our staff and services pleasing. We are ever mindful (and work hard on) our friendliness, efficiency, service standards, varied facilities and consistency that will count in winning our guests in returning to us. And we appreciate your 5/5 excellent rating of your stay here, THANK YOU.

We look forward to welcoming you back in February 2014 for another enjoyable stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bayview Beach Resort

Address: Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
Location: Malaysia > Penang > Penang Island > Batu Ferringhi
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Batu Ferringhi
#5 Spa Hotel in Batu Ferringhi
#6 On the Beach Hotel in Batu Ferringhi
#7 Luxury Hotel in Batu Ferringhi
#7 Romantic Hotel in Batu Ferringhi
#7 Family Hotel in Batu Ferringhi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Bayview Beach Resort 4*
Number of rooms: 360
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Also Known As:
Bayview Beach Hotel Batu Ferringhi
The Bayview Beach Hotel
Bayview Beach Resort Penang/Batu Ferringhi

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