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“Great service in a beautiful location” 4 of 5 stars
Review of PARKROYAL Penang Resort, Malaysia

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PARKROYAL Penang Resort, Malaysia
4.0 of 5 Hotel   |   Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia   |  
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Special Price
20% off room rate
Ranked #4 of 13 Hotels in Batu Ferringhi
Certificate of Excellence 2014
Albury, Australia
Top Contributor
94 reviews 94 reviews
43 hotel reviews
Reviews in 61 cities Reviews in 61 cities
94 helpful votes 94 helpful votes
“Great service in a beautiful location”
4 of 5 stars Reviewed November 11, 2013

With an absolute seafront location in the middle of the action at Batu Ferringhi, beautiful tropical gardens and comfortable rooms this is a good hotel for a stay in Penang. Although it is about 35 mins by taxi or an hour by bus to Georgetown this is not a disadvantage due to it's beautiful location. The bed was the biggest I have seen in any hotel and very comfortable. Lots of good restaurants within easy walking distance

  • Stayed November 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, November 16, 2013
Dear Skyfox49 ,

Thank you very much for your kind comments and we are so pleased that you found your stay at PARKROYAL Penang Resort to be very comfortable and pleasant.
We all look forward to welcome you back in a not too distant future.
Have a wonderful time ahead.
Very sincerely

Francois
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,612 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hamilton, New Zealand
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 10, 2013

We did a 5 night stopover here on our way home from UK to New Zealand. I can understand some of the comments about the hotel being tired but the staff more than made up for it. Nothing was too much trouble and always with a smile. The Malaysian people are a delight. We thought the entertainment each night was very good.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, November 16, 2013
Dear 657Yorkie29,

Your generous comments on our Associates will surely be shared with all of them and will with great assurance boost their moral to perform even better in future. Our Team is PARKROYAL Penang Resort our real asset and always happy to be of service.
It is really nice to receive nice positive comments when we are doing it right for our guests, great motivation to work harder, THANK YOU!

Have a fantastic day.
Very sincerely
Francois
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane Australia
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 10, 2013

Stayed for 10 nights October 12th in a Grand Seaview Deluxe room.This was my fourth time to Park Royal and wont be my last.I am glad to see that they are trying to improve some aspects of the hotel.We were sad that they delivered new chairs to the pool area the day before we left ,it was raining so we didnt get to try them out.
I love the staff at this hotel .Always happy and willing to please the guests.We had wonderful staff by the pool at the Sunset Bar. Salmi & Aman are an asset to the hotel.The service they provided everyday was exceptional.
We made use of the Gym and visited the spa twice(lovey staff at St Gregorys).
Breakfast was good ,although the coffee machines seemed to cause the staff alot of problems.
Seafood buffet was ok but not as good as 2 years ago.The food ordered from by the pool was excellent.
We also used the car service at the travel desk this time as there was 5 of us .This service was great , ask for Geeva he was an exceptional driver with alot of knowledge.
Thank you Francois & Richard your hotel & staff are a credit to you

Room Tip: Choose a Grand Seaview Deluxe Room,they have the best view. Hillview Room 551 was huge
See more room tips
  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, November 16, 2013
Dear Janelle_9 ,

Thank you so much for your real nice comments, THANK YOU for your strong support all these years, it is absolutely great to know we have created memorable hotel experiences while staying with us a PARKROYAL Penang resort. even more valuable to hear from a long returnee like your goodself, THANK YOU!
I can thank you enough for your time to share as we know it is the expectation but it is really nice to know we did it right!
Thank you a million and have an awesome day.
Very sincerely,

Francois
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north east england
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed November 9, 2013

Our 2nd time this year some slight improvments made , bedroom carpets removed and wooden floors in place, corridors all recarpetted can't say we like the design whoever picked must have a weird sense of humour.We know many of the staff there so for us a very homely hotel

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, November 16, 2013
Dear amarol ,

Thank you for your kind feedback and it is a great sign for us to know twice this year that we are doing it right for our guests, particularly from a returnee guest which made your comments even more valuable to all of us.
Sorry you did not like the new corridor carpet will love to discuss with you in your next visit your thoughts about it :)
Thank you once again and see you soon at PARKROYAL Penang resort
Have a beautiful day
Very sincerely,
Francois
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed November 7, 2013

On our 10th trip to this hotel we have decided its time to try a new resort in batu ferringhi.

The Staff have always been delightful but the grounds and overall fit-out are really tired. The pools especially need desperate maintenance, my son collected a dozen tiles off the floor of the pool that had come loose.

The restaurant where breakfast is served has the the same chairs they had 10 years ago, that would be fine if they were in good shape which they aren't.

The decks are all in need of replacement or a good stain and while housekeeping was great the bathrooms need a good overhaul also.

The breakfast has really gone down hill, the coffee self service is awful and was really disappointing as a good coffee makes a good breakfast buffet. The breakfast quality was really average compared to previous stays and much of the food had ran out by 9:30am and was rarely topped up.

On a positive note I celebrated my wedding anniversary during my stay and the staff were absolutely delightful sending me some treats up to our room.

It was a sad stay because it's not the staffs fault the buildings are in a bad way. Parkroyal you need to invest in a decent upgrade of this hotel before the competition take your clientele.

  • Stayed November 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, November 16, 2013
Dear Lionel888,

Thank you so much for your real nice feedback and you are right our Associates are our real asset. And thank you for your great support!
I apologise for the imperfections and have immediately review with my team for improvement and correction.
Thank you for sharing and look forward to welcome you back for your 11th trip with us.
Have a fantastic day
Very sincerely
Francois
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed November 7, 2013

This is my third time staying at PARKOYAL and I am still happy with my choice. Checked in on a Public Holiday. Service remains prompt and friendly at all times. Room was at the top floor and had some difficulty in connecting the wifi due to the room positioning. Called reception and was referred to their IT helpdesk, he was patient and guided me for one whole hour. After that, because my devices were still not able to get connected, he came personally to my room and bring an additional modem just so that my devices could get connected. I was impressed!
Room service was fast, food was reasonable and I must say very large portions.
I like the hotel had placed up some art pieces by local artists, it adds to the aesthetics of the lobby. I feel the upkeep of the hotel is very good even though the hotel has been in operations for many years. The rooms are refurbished and well appointed, lobby looks great and fresh.

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, November 16, 2013
Dear MiinHway F,

First of all thank you for your continuous support which is a great sign that we are hopefully doing something right for our customers.
I am so pleased that you had another great experience in PARKROYAL Penang Resort and I will not hesitate to share your comments with the Team to motivate them in performing better day after day. Our Team are the best asset and always willing to serve.
Thank you so much and wish you a real nice and outstanding day.
Very sincerely,
Francois
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 6, 2013

We recently spent 8 nights at this lovely resort where we found all aspects very favourable.
All staff were very courteous and welcoming, with food and beverage options well catered for, especially the Sunset Bar and the crew there (Trainee Aman who fortunate to have such excellent mentors in Salmi and Ruslezan) who looked after us admirably. Our second floor balcony room overlooking the fabulous pool and tropical gardens was really comfortable and left nothing to be desired. Housekeeping was very unobtrusive and efficient. Location was excellent with Bus No. 101 providing a good service to Georgetown ( a change from taxis) and to the National Park at its terminus. There was good value to be had at the local restaurants along the Batu Ferringhi Road and the night markets.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, November 16, 2013
Dear Jhnbox,

We are so pleased that PARKROYAL Penang Resort with the Team created great memorable hotel experiences for you.
It is really very comforting to know when we pleased our customers in assuring their comfort and pleasant stay with us.
Thank you once again and we all look forward to welcome you back soon.
Have a fantastic day.
Sincerely
Francois
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PARKROYAL Penang Resort, Malaysia

Address: Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
Phone Number:
Location: Malaysia > Penang > Penang Island > Batu Ferringhi
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Batu Ferringhi
#3 On the Beach Hotel in Batu Ferringhi
#3 Spa Hotel in Batu Ferringhi
#4 Luxury Hotel in Batu Ferringhi
#5 Romantic Hotel in Batu Ferringhi
Price Range (Based on Average Rates): $
Hotel Class:4 star — PARKROYAL Penang Resort, Malaysia 4*
Number of rooms: 309
Official Description (provided by the hotel):
Surrounded by the lush greenery in Batu Ferringhi beach or "Foreigner's Rock," PARKROYAL Penang Resort is an idyllic retreat offering delightful hospitality as warm as tropical sun. The resort is situated right on the beach and within walking distance to Night Market, well-connected to island-wide attractions including the Geogetown, the oldest colonial city in Malaysia, temples, Butterfly Farm, Penang Hill and many more. It is also situated 45 minutes from Penang International Airport. ... more   less 
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Also Known As:
Parkroyal Penang, Malaysia Hotel Batu Ferringhi
Parkroyal Penang Malaysia Batu Ferringhi
PARKROYAL Penang Resort, Malaysia Batu Ferringhi

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