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“More than pleasant. We are not as critical as some!” 4 of 5 stars
Review of PARKROYAL Penang Resort, Malaysia

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PARKROYAL Penang Resort, Malaysia
4.0 of 5 Hotel   |   Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia   |  
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Ranked #5 of 12 Hotels in Batu Ferringhi
Melbourne, Australia
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
“More than pleasant. We are not as critical as some!”
4 of 5 stars Reviewed September 30, 2013

Beautiful scenery with the beach directly behind us from the pool area. Pool was nice, sufficient lounges for those wanting to relax by the pool with views of the beach... The beach is not stunning as some areas of Australia, Thailand, Hawaii, Turkey and others but there were plenty of activities on the beach to keep adults and children entertained (horse riding, jet skiing, parasailing, 'banana boat' and seabiscuit riding) but watch out for jelly fish season!
We travelled during the low season (Sept) and although quiet, there were plenty of loud Australian children with little manners by the pool (parents...it is your responsibility to ask them not to scream when trying to get your attention from across the pool as they are people trying to RELAX in peace and quiet!!!). If you are offended by the sight of Muslim women wearing the Niqab or the Burka, then this is not the place for you - we were indeed fascinated by these women but most certainly not offended...they made me feel a little underdressed, especially by the pool in my bikini - we could certainly learn a few things about being a little more discreet in our dress sense to say the least!
Breakfast was good with a sufficient variety of foods but do not expect 'bacon'! The entire place smelled like lemon grass as burners were placed by the lifts on all floors. The live band on the ground floor was good.
Taxi to the resort from the airport should not cost anymore than 70 ringgit. To get to Georgetown from the resort, catch the bus outside the resort at a cost of 2.70 ringgit pp...bus # 101 (much more frequent than 102) or 102. Shopping in town is ok but do not expect high end items - KL is the place for that. Gurney Paragon in Penang on the way back to the resort from Georgetown on bus #101 is the place if you are after labels such as H&M, Sephora, Harley Davidson, etc... For good and cheap Malay food turn left as your exit the resort. We found a great little place (4 different hawker stalls under one roof... they also had burgers and pizza) across the road about 100m from the resort (near Holiday Inn). Further down the road (same side as the resort) is an outdoor food court with a bigger variety, which is well worth a visit. For a little less than 20 ringgit you should be able to feed two adults comfortably with some great cuisine.
Duty free at airport in Penang is definitely cheaper than Melbourne as I checked out brands like Chanel and Chloe perfumes.
Hope this helps!

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, October 2, 2013
Dear SKAMGA,

Thank you very much for sharing with all of us, greatly appreciated! I am very pleased that you had an enjoyable time with us and Penang.
I sincerely apologise for any disturbances which may have occurred around the pool. We try our best to keep one pool for the children with its slides and games away from the main pool to enable guests looking for more relax time to enjoy the moment.
We all look forward to welcome you back to PARKROYAL Penang Resort and wish you a wonderful day.
Very sincerely,
François
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1,464 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (357)
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  • Chinese (Simplified) first
  • Dutch first
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  • French first
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London
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 29, 2013

We booked this hotel ages ago and had just read some reviews before arriving, so it was with trepidation we disembarked our taxi to enter into the hotel
We experienced a very friendly welcome and found our room nicely average it does need some cheering up!
We where most surprised that on our second day, my husbands birthday - we found balloons,flowers and cupcakes with a Birthday card to him, in our room- How lovely ( they must of got info from passport)
Our requests where met promptly However the wifi in our suite did not work which was very annoying. Also it would of been nice to have a concierge to help with restaurants and advice to what to go and see.
Staff very friendly and helpful, easily approachable.
Night market, hawkers and restaurants great, also horse riding on beach, hotel has a very nice sunset bar and a good happy hour drinks list.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, October 2, 2013
Dear Cathy C,

Thank you very much for your kind feedbacks much appreciated. We keep upgrading our Wi-Fi to assure everyone throughout the Resort could enjoy seamless connection which we are now achieving with also higher connectivity speed. I apologise for the inconvenience we may have caused .
I am delighted that you found our Team very friendly and helpful and will not hesitate to pass your compliments, THANK YOU!
Have a fantastic day.
Very sincerely,

François
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Manchester
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 29, 2013

This was my third time in the Parkroyal and once again I loved every second of my stay! The staff were friendly as always and the rooms were clean and spacious. There are two pools to accommodate families as well as allowing adults to take a break and relax. The hotel has also set up a great platform by the beach where we can enjoy the delicious bbq buffet while enjoying the sunset! In the evenings, it was wonderful to walk through the night market and walk away with some great bargains. Can't wait to come back!

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, October 2, 2013
Dear Donna M ,

How nice to get such feedback particularly knowing you are a returnee, your kind comments have even more weight as it is a sign hopefully we are doing it right!
I am so pleased you also enjoyed our famous beach front outlets with its superb sunset view and great Barbecue.
We all look forward to welcome you back to PARKROYAL Penang Resort and please do not hesitate to contact me personally.
Have a wonderful day ahead.
Very sincerely,

François
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Hong Kong, China
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed September 28, 2013

Although the hotel is showing signs of age, the public areas are well maintained, open to the beach and ocean so our stay was very pleasant. The rooms though need a round of renovation, which explains the regular "special deals" online, but I didn't mind the spartan look in the 80s (or 90s) style. It was very comfortable. The service was attentive.

If you like seafood, there is a fantastic seafood restaurant (Chinese style) 5 minutes walk along the beach.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, October 2, 2013
Dear Chuchatchat,

I am very pleased to read your positive feedbacks and am delighted to know you had a good time and our Team was attentive to your needs.
We look forward to welcome you back in PARKROYAL Penang Resort in a not too distant future.
THANK YOU SO MUCH!
Have a fantastic time ahead.
Sincerely,
François
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Hervey Bay, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 28, 2013

From the minute we stepped into the Parkroyal we were treated as valued guests. We were delighted with the sincere welcome from Richard and Nan, and were grateful for the early check-in to our rooms (Grand Deluxe Seaview rooms on 6th + 7th Floor).
The rooms were spacious, spotlessly clean and very well presented with fantastic views over the beach & sea.
Airconditioning was super quiet. The bathroom was very well set out, plenty of nice complimentary toiletries including toothbrushes, combs, nail files etc. Sewing kit also provided. The king size bed was so comfortable, pillows good also. Safe was big enough for a couple of ipads, wallets, passports etc with a lockable drawer located on shelf under safe - big enough to lock away a laptop etc.
The housekeeping staff were very friendly, always giving us a smile and greeting when passing in corridor. (It was only some of the other guests that did not smile or offer a friendly greeting when sharing the lift etc as is often the case.)
Housekeeping staff delivered tasty homestyle baked cookies each afternoon, checking with us daily if we were happy with everything in our room and inquiring if we needed any extra coffee, tea, bottled water, toiletries etc. Nothing was ever too much bother for them.
This high level of service was evident throughout the Hotel.
The breakfast buffet provided an excellent variety of foods to satisfy all tastes. Breakfast staff also very friendly and courteous and very efficient in clearing and cleaning newly vacated tables. Plenty of seating and table availability, never had to queue up for food.
Cool Bananas Cafe at the Hotel was a top place for lunch, huge helpings and icy cold drinks. Prices were great also. Great value for money.
Pool sparkling clean, and Hotel grounds very well maintained and presented. Heaps of empty sun lounge chairs available around the Hotel grounds everyday, both in the sun and shade. No towels draped across empty chairs all day like many other Hotels.
Night markets start out the front of Hotel and extend approximately a kilometre or so. Mini mart x 2 and money changer directly across the road. Long Beach Food Hall easy stroll away.
Hotel has a tour desk located near entrance door in lobby where tours, drivers , taxis etc can be organised for you. We did a couple of day tours and were delighted with our driver (Thompson - "Tom"). Great bloke.
The Hotel has its own shuttle bus into Georgetown several times a day (RM10 each way pp) which we used several times with a choice of pick up times for return journey back to Hotel. I well recommend this service.
This was our 6th trip to Batu Ferringhi and we had always stayed at the Golden Sands previously. Due to noisy unruly kids at the Golden Sands Hotel on our previous 2 visits we decided to try the Parkroyal this time.
Boy, we are so glad we did as the Parkroyal went above and beyond our expectations and a better hotel would be hard to find.
The hotel is quiet, in a great location, lovely well set out rooms, staff are friendly, courteous and very helpful.
What an absolute gem!!!!!!

Room Tip: Grand Deluxe balcony rooms (seaview) highly recommended. We stayed on 6th Floor and friends on 7th f...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, October 2, 2013
Dear Dingopupsherveybay,

How nice to receive such a nice feedback. I am so pleased to know our Team was found to be friendly and attentive which is very reassuring to know. We will continue to work harder and perform our task the best we can to ensure our guests’ total satisfaction.
We all look forward to welcome you back to PARKROYAL Penang Resort in a near future.
Have an outstanding day.
Very sincerely,

François
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2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 27, 2013 via mobile

Room was great, clean and spacious, staff were very lovely, pools are beautiful, buffet was excellent. Overall A++
highly recommended especially for people with young kids!! Forgot to mention the kids club... The kids had the best time!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, October 2, 2013
Dear Balbul28,
Thank you so, so much for sharing your positive and very kind feedbacks and it is very reassuring to know we are doing it right at PARKROYAL Penang Resort. The Team is so happy to have seen your generous comments, a real boost of moral well needed!!
Have a most wonderful time ahead.
Very sincerely,

François
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Sevenoaks
Top Contributor
85 reviews 85 reviews
46 hotel reviews
Reviews in 41 cities Reviews in 41 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed September 26, 2013

We stayed here 3 years ago and this time I upgraded to a Palm View Suite as this was our 40th wedding anniversary and we were knocked out by the size of the lounge and bedroom.
Staff were so attentive, especially Ivy on reception and Anna in the lounge. They made feel so special. On our anniversary day we were sitting on our veranda when I heard a knock from the inside of the veranda doors. Thinking that it was room service I opened the doors and was delighted to see Anna and 2 of her colleagues bringing us champagne, a dozen helium balloons, roses, decorated cup cakes and a card signed by the staff.So sweet.

Breakfast is in a non-a/c area but overhead fans help. Likewise the lounge is open to the elements so relies on fans.

The location is good, right in the middle of things. A laundry and mini mall over the road, restaurants to the left and the right.

OK we enjoyed the Rasa Sayang when we visited in 2007, but the Park Royal is close enough and is better value for money too.

The only downside is that there is no Club Lounge but we thoroughly enjoyed our stay.

Room Tip: Ask for a deluxe sea facing room or a suite, depending on your budget.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, October 2, 2013
Dear mjw44,

Thank you for your nice and positive comments particularly for Ivy and Anna to who I have already shared with and you should have seen the smile on their face, very rewarding!
THANK YOU, THANK YOU and THANK YOU for your great support toward PARKROYAL Penang Resort, greatly appreciated and a real sense of motivation to all of us at the Resort. THANK YOU!!
Have a beautiful day.
Very sincerely,

François
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PARKROYAL Penang Resort, Malaysia

Address: Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
Location: Malaysia > Penang > Penang Island > Batu Ferringhi
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Batu Ferringhi
#4 Romantic Hotel in Batu Ferringhi
#4 Spa Hotel in Batu Ferringhi
#4 Business Hotel in Batu Ferringhi
#5 Luxury Hotel in Batu Ferringhi
#5 On the Beach Hotel in Batu Ferringhi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — PARKROYAL Penang Resort, Malaysia 4*
Number of rooms: 309
Official Description (provided by the hotel):
Surrounded by the lush greenery in Batu Ferringhi beach or "Foreigner's Rock," PARKROYAL Penang Resort is an idyllic retreat offering delightful hospitality as warm as tropical sun. The resort is situated right on the beach and within walking distance to Night Market, well-connected to island-wide attractions including the Geogetown, the oldest colonial city in Malaysia, temples, Butterfly Farm, Penang Hill and many more. It is also situated 45 minutes from Penang International Airport. ... more   less 
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Also Known As:
Parkroyal Penang, Malaysia Hotel Batu Ferringhi
Parkroyal Penang Malaysia Batu Ferringhi
PARKROYAL Penang Resort, Malaysia Batu Ferringhi

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