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“Fun Stay” 4 of 5 stars
Review of PARKROYAL Penang Resort, Malaysia

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PARKROYAL Penang Resort, Malaysia
4.0 of 5 Hotel   |   Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia   |  
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Ranked #4 of 12 Hotels in Batu Ferringhi
Vienna, Wien, Austria
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Fun Stay”
4 of 5 stars Reviewed August 6, 2013

We only stayed at the resort for the weekend, but it was a very pleasant stay! They have a kids pool and a bigger pool for mostly adults. Everything is very nice with access straight to the beach from the hotel. There is also a water sports center which offers a lot of fun things to do. I did the JetSki which was very enjoyable. The only downside was that you have to be 18 to ride by yourself. The breakfast had a large selection and was tasty. The rooms were also spacious and mostly clean with air conditioning. All in all it was a lovely stay and a great resort and we were sad to leave.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, August 13, 2013
Dear Millie H ,

I am so pleased you had an enjoyable and pleasant stay with us. Thank you so much for sharing with all of us, sincerely much appreciated!
We look forward to welcome you back soon and in meantime we wish you a great day ahead.
Very sincerely,

François
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,465 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (357)
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Sydney, Australia
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed August 6, 2013

We stayed at the parkroyal hotel which was in a great location in the middle of Batu Ferringhi where the night markets are as well as a bus stop right in front of the hotel.From the moment we stepped into the lobby we could tell this would be an amazing few days stay here. The staff were great, nothing was ever a problem, the rooms were beautiful, the food was very good and the pool areas were like you were in heaven. They have a children's pool as well so you were not disturbed by little kids screaming which we found great. Would totally come back here.

Stayed July 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, August 13, 2013
Dear Zvika C,
Thank you so much for your message and kind comments on our hotel and our Associates, sincerely very much appreciated!
I will share with the Team your kind feedback and you can rest assure it will be a great boost for the moral of the crew.
Thank you once again so much for sharing and wish you a real nice day ahead.
Very sincerely,

François
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth Western Australia
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed August 6, 2013

My husband and I have just returned from 12 days at the Parkroyal Resort and were pleased with our choice of resorts. We are returning guests, our last stay back in the early 2000's. At that time there was a change of management which resulted in many of the regular guests not returning due to all the changes etc. We must say that seeing the results of a total revamp of the rooms and pool chairs, umbrellas and the pool itself has made a big difference. A blue pool is far more inviting than a green tiled pool. We did miss the spas around the central island though. The pool towel card system is something well recommended and helps control the towel abusers which we experienced at the Golden Sands back in March of this year. The pool itself is so wonderfully refreshing and never seemed too warm like other pools we have encountered in Penang. The Cool Bananas pool bar area served huge sized meals and always delivered ice cold beer which were well received. We would like to commend in particular Alex at the bar and Salmi for their pleasant, always smiing manner each day they served us.
There is also a childrens pool and kids club separated from the main pool area.

Each evening after returning from the night markets (which are located directly outside the resort,) and having eaten at a number of wonderful restaurants and night food markets, we would find a different "animal " sculptured from hand towels and bathroom towels, placed on the bed and on the bathroom vanity bench. A big thankyou to "Is" for her very clever and arty gift. We had swans, monkeys and cats created into different poses to name a few.

The breakfast was a typical buffet spread and was more than adequate - eggs anyway, fruit, cereals, breads and pastries,hot dishes of curries,chicken, lamb, beef and fish.Teas, coffee and fruit juices. There was even a separate table for children which was a hit with the kids.

We met with friends in the lobby several times and enjoying a pre dinner drink or two in the lounge and enjoyed the live band that sang each evening.

Unfortunately we were unable to catch up with Francoise who was on leave during our stay and chat about old times. We hope to see him on our next visit.

We were a little disappointed to see that the employee of the month was no longer being practised. What a pity for the hard working staff They certainly deserve it.After all it is the staff that help maintain the standard and keep the guests happy. First impressions make a huge difference especially in the hospitality industry, and all staff members practicing this should be rewarded for their service in some way. We would certainly recommend reinstating the employee of the month award. After all guests will judge a place by the happy staff members.

The weather was perfect for us during our stay - cloudy but pleasanty warm to hot during the day followed by thunderstorms and rain at night, which freshened up the area for the following day. The beautiful gardens which lead down to the beach are constantly manicured and preened each day. Its a lovely relaxing setting, one which we will be returning to next year.
The Parkroyal is certainly recommended for couples, families and friends.

Room Tip: Rooms on the northern side and beachfacing are quieter.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, August 13, 2013
Dear Suz47 ,
Very sorry to miss you during your last visit and am very pleased you had a pleasant and enjoyable time with us. Also glad you appreciated the improvement in many areas and you can rest assure we are constantly doing our best to improve ourselves and our facilities.
Concerning the Associate of the month we have a new and fairer practice for all Associates to ensure proper recognition is provided to reward deserving Associates.

We all look forward to welcome you back and in meantime wish you a fantastic day.
Very sincerely,

François
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 5, 2013

I love it, cos it's amazing.
I travel a lot, but PARKROYAL gave me and my wife a really good experience.
People is nice and the service is good, the environment and everything is peace and friendly,
so we are enjoyable for our stay.
yes, I recommend it

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, August 13, 2013
Dear Alex_se7en,

Thank you very much for your kind message and am very pleased you had an enjoyable time with us and your nice feedback about our Associates will surely be shared with them and will come as a boost of moral to all of them including me!
We all look forward to welcome you back.
Have a wonderful time ahead.
Very sincerely,

François
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bandung, Indonesia
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 3, 2013

i stayed 2night during my recovery visit heart hospital in penang, i choosed this one because i stayed there before for work. i only will stay here if i revisit Penang island. nearby the beach and good location if you want to have a look on the night markets.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, August 13, 2013
Dear melissawbs ,

Thank you for sharing with us, much appreciated. I am pleased to know you had a pleasant stay with us.
Have a lovely day.
Very sincerely,
François
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Western Australia, Australia
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 1, 2013

Have just returned from a 5 night stay at Parkroyal . I must say i was a bit worried after reading some of the reviews about the noise associated with the early calls to prayer. Our rooms were on the mosque side of the hotel and we didn't hear anything from our 4th floor rooms. I honestly don't know what all the fuss is about! .Even being on the grounds during the evening call to prayer it is not loud at all. We had 2 interconnecting rooms as there 3 of us travelling together. this gave us a large area to enjoy when we were actually in our rooms. The breakfast was lovely with a large range to choose from. Staff always smiling . and pool area was never over crowded making it easy to get a sun lounge at any time of the day. and for those people that complain about Internet being to slow or dropping out ...there is a business centre on the 1st floor and 2 more computers at cool bananas that are free of charge and very quick.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, August 13, 2013
Dear Debandglenn ,

It is so nice to read your message and know we done it right for you with particularly our Associates providing friendly and caring service. As well nice to know the call of the Mosque was not really a big disturbance in early morning.
For the internet we constantly work on it to assure proper connection and also with the internet supplier to improve the speed which is not yet so easily and readily available at the beach side, yet but it is improving and we keep ourselves on the top of this important facilities for our guests satisfaction.
Thank you once again for your kind words and wish you an outstanding day.
Very sincerely,
François
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tadley, United Kingdom
Top Contributor
135 reviews 135 reviews
82 hotel reviews
Reviews in 100 cities Reviews in 100 cities
123 helpful votes 123 helpful votes
3 of 5 stars Reviewed July 30, 2013

We arrived at the Parkroyal by car, having driven from Kuala Lumpur, and our initial experience was good. Despite the lateness of the hour, the reception staff were attentive and helpful. We had carefully asked for a room at the eastern end of the hotel, away from the mosque at the western end, and were glad we had done so because the noise from the call to prayer is deafening twice a day - dawn being the first time.

Having just come from the posh and cosmopolitan Sheraton in Kuala Lumpur, however, the hotel was a slight disappointment, although it grew on us the longer we stayed. I dislike hotels which lie in a chain on a strip, which this certainly is, and the strip outside houses a tacky night street market, which I equally detest. However, by staying within the hotel grounds, or going out for the day, I was spared the sight.

The grounds are lovely, straight onto the beach. Jellyfish can be a problem, but were not when we were there. And the pools are so good that we didn't mind the slight restriction on the sea. The views across the bay are good, and the waiter service from the garden bars was excellent.

Rooms are large and well equipped, but could do with a facelift and are a little gloomy. We only ate breakfast there, but that was in a partially open and airy breakfast room looking out over the gardens. The bed was comfortable, but the bathroom needed a good overhaul and clean.

There are shops in the main foyer - the gift shop is particularly good, with a variety of interesting and reasonably inexpensive gifts. And the evening entertainment were good, and tried hard to whip up enthusiasm.

All in all, although, on and off, we spent 6 days there, the place grew on us, mainly because of the staff. However, I wouldn't return.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, August 13, 2013
Dear Farseer ,

I am so pleased you found our property comfortable and enjoyable despite the street market and the setting of all the hotel along the beach. We do our best to keep our ground very welcoming to assure all guests’ comfort.
It is also with great pleasure I read that our Associates were recognised for their good services which will be shared with them and surely will come as a big boost of moral to all of them.
We look forward to welcome you back and in meantime wish you a wonderful day.
Very sincerely,

François
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PARKROYAL Penang Resort, Malaysia

Address: Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
Location: Malaysia > Penang > Penang Island > Batu Ferringhi
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Batu Ferringhi
#3 Spa Hotel in Batu Ferringhi
#4 Luxury Hotel in Batu Ferringhi
#4 On the Beach Hotel in Batu Ferringhi
#4 Romantic Hotel in Batu Ferringhi
#4 Business Hotel in Batu Ferringhi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — PARKROYAL Penang Resort, Malaysia 4*
Number of rooms: 309
Official Description (provided by the hotel):
Surrounded by the lush greenery in Batu Ferringhi beach or "Foreigner's Rock," PARKROYAL Penang Resort is an idyllic retreat offering delightful hospitality as warm as tropical sun. The resort is situated right on the beach and within walking distance to Night Market, well-connected to island-wide attractions including the Geogetown, the oldest colonial city in Malaysia, temples, Butterfly Farm, Penang Hill and many more. It is also situated 45 minutes from Penang International Airport. ... more   less 
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Also Known As:
Parkroyal Penang, Malaysia Hotel Batu Ferringhi
Parkroyal Penang Malaysia Batu Ferringhi
PARKROYAL Penang Resort, Malaysia Batu Ferringhi

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