I wasn't able to give this hotel a 3.5 but it deserves it. But I wasn't prepared to give it a '4' either. Once we’d checked in walking into the room was somewhat like stepping back in time. The décor and fittings are quite outdated; hand painted cupboard doors looked like something one would get in an English B&B. Old-fashioned tiling and fixtures and fittings in the bathroom. Tea & Coffee facilities in the room, but they weren't re-stocked every day. Flat-screen TV, with very limited English-speaking channels - plenty of other languages. But clean and tidied every day.
There are 2 large pools that cater for all ages, and they’re what save this hotel, for me. The hotel is right on the beach and fairly centrally located in Batu Ferringi Beach. The hotel has 2 restaurants, neither of which served what I would class as 4-star food, and there was a serious lack of authentic local dishes on the menu (there are lots of great places to eat within a couple of minutes walk of the hotel).
Paying top whack for stale lattice fries left a sour taste in my mouth. As with the food, the drinks worked out quite pricey too. When I mentioned the price of the drinks to one of the staff the somewhat automated response was "this is a hotel, sir, we charge hotel prices". I had a drink in a big name hotel (hotel ‘X’), also located on the beach, which is very modern, very popular and also operating at full capacity at the time, and the drinks were actually quite a bit cheaper. So I got the feeling we were being taken for a bit of a ride - had we had the same modern, fully equipped facilities that were available at hotel 'X' then I wouldn't have minded paying so much.
The staff were very attentive, happy and pleasant. However, after spending almost US$500.00 on drinks over the week we stayed, I still had to go and order the drinks from the bar myself - someone should have been there asking me, not the other way round. I had to change the room keys a total of 5 times, which got to be a bit annoying, as they wouldn't open the door when swiped.
My overall impression was that this hotel is managed and run to gain maximum profit, and maybe the satisfaction of the guests comes an unfortunate second. And, at US$200 a night, over-priced F&B - whilst having to order ice from room service twice because the order had been forgotten, ultimately leaving me waiting for nearly an hour.... I would like to think there is somewhere else in Batu Ferringi that can offer better for less, or the same, and I'm sure there is. But as for Batu Ferringi, what a great place. Not a lot for kids to do though.