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PARKROYAL Penang Resort, Malaysia: Traveler Reviews

4.0 of 5
Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
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PARKROYAL Penang Resort, Malaysia
Ranked #3 of 12 hotels in Batu Ferringhi
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930 reviews from our community

Traveler rating
    385
    373
    114
    40
    18
See reviews for
Families
291
 
Couples
404
 
Solo
26
 
Business
14
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Perth, Australia
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Great hotel”
4 of 5 stars Reviewed November 15, 2012 via mobile

We recently stayed at the Parkroyal for 9 nights - deluxe ocean view room. Apart from the chaotic check in - lots of people arrived all at one on a public holiday - we had no complaints! The bed was massive - nearly two queens!! The hotel is in a great location with lots of restaurants near by with amazing food (especially Indian and Malay - but also western options). The local street is very quiet during the day but at night comes alive with market stalls selling fake bags/sunglasses/clothes etc. The hotel is located on a lovely beach - recommend requesting to have breakfast in the garden for the view. Maid service was great and very friendly. Free wifi was great. Loved hanging out by the pool - heaps of sun beds, great pool side snacks (massive serving sizes) and loved the frozen mango juices. We old definitely go back. Had a great time!

Stayed November 2012, traveled as a couple
Was this review helpful? Yes 2
See 2 more reviews by Caroline D for Batu Ferringhi
Ask Caroline D about PARKROYAL Penang Resort, Malaysia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review
November 28, 2012
Dear Caroline D,
I am so please to read your kind comments most encouraging to me and my Team as some time we really feel down but thank you so much for sharing your kind and generous comment swith all of us; greatly and sincerely very much appreciated.
We all look forward to welcome you back in a not too distant future.
Have a wonderful, wonderful day.
Very sincerely,

Francois
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Harvey WA
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Fantastic!”
5 of 5 stars Reviewed November 14, 2012

Just returned home after spending 8 nights with husband and friends at Park Royal Hotel (Penang). Husband was dragged along most reluctantly, so keen for him to have a good experience. Holiday was a package deal with Singapore airlines, so wasn't sure what to expect. Well! We had a FASTASTIC time! We found the staff to be courteous, polite and very helpful; the buffet breakfast excellent; bedrooms clean, quiet (especially the aircon); loved the pool area; and service wonderful. For what we paid, I kept thinking that someone gave us the wrong price - it just seemed too cheap! Anyone who didn't like staying the Parkroyal, wouldn't be happy wherever they stayed. We'll be back and yes, my husband really enjoyed himself - especially the entertainment and music each everning.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask LeahMyalupWA about PARKROYAL Penang Resort, Malaysia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review
November 28, 2012
Dear LeahMyalupWA,
THANK YOU, THANK YOU, THANK YOU. So glad you really enjoyed and had a good time with us as mentioned earlier sometime when we read feedbacks we get very confused. Your kind comments give us a great boost of moral to the Team and I to perform our duty better and of higher standard. Thank you once again so much
Have a fantastic day.
Very sincerely,
Francois
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penang
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“relaxing getaway from busy working life”
5 of 5 stars Reviewed November 14, 2012

had a short getaway stay at the hotel during weekend in october,. luxury hotel environment and room . not much delay during check in . comfortable room . nice view of pool . nice beach( unable to enjoy beach due to raining day) . had sea food buffet in hotel , nice food and services provided. also had a walk along the night market / stalls along batu ferringhi . variety of stuff for shopping but need bargaining for good price.Our room included breakfast however we woke up late and had it in a rush .Would recommand for traveller to enjoy the breakfast early as the cafe is near to the beach with a good morning breeze.

Room Tip: choose room higher floor better view. other wise all the room are comfortable and clean
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask jackson_kong about PARKROYAL Penang Resort, Malaysia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review
November 28, 2012
Dear jackson_kong,

I am so pleased to read your message and to get such nice feedback, always truly appreciated by all of us at the Resort.
We all look forward to welcome you back in a near future and offer you another memorable hotel experiences.
Have a lovely day ahead.
Very sincerely,

Francois
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Trondheim, Norway
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
“Good hotel but a bit old”
4 of 5 stars Reviewed November 14, 2012

Spent 5 days in this hotel for vacation. Localization and outdoor amenities is really good, although the rooms are definitely up for need of refurbishment. Old carpets and interior.
Breakfast isn't fantastic, but it is ok. Staff is helpful, but very variable quality of how they threat you. Basically no view from the room that we had, which was a hill view. From the name I did not expect the view to be to great either...

Overall, considering the localization and nice pool area I can recommend this for families as well as couples.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
Ask Geir S about PARKROYAL Penang Resort, Malaysia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review
November 28, 2012
Dear Geir S ,
It is very nice to read your positive feedback and your personal positive feelings about our property which reassure us that we are on the right track and push us to work harder and ensure to provide all our guests with memorable hotel experiences. we are pleased to let you know that we are presently in process to change our room flooring to wooden type and change all carpets through out the resort as well as many other improvement plan for next year.
Thank you very much for sharing and for your support, greatly appreciated!
Have a wonderful day
Francois
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Singapore
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
“Parkroyal Penang Resort a perfect spot for relaxation”
4 of 5 stars Reviewed November 12, 2012

Going to Penang was a last minute decision. I was desiring for a beach location nearby and somewhere I could also explore and be a tourist. Since it has been more than 10 years I was last at Penang, I decided to book the Parkroyal Penang Resort as it was right on the beach. The rooms were quite pleasant and very resort style. The hotel ground is large enough for a lovely morning walk. I most enjoyed the morning experience of having breakfast right at the beach front. You could enjoy the sea view while having a leisurely breakfast and not have to get all hot and sticky at the beach.

The disadvantage about staying at Batu Ferringhi is that it is quite a distance from the city area where all the tourist sights and local food is mostly located. Taking the shuttle bus from the hotel cost quite a bit (which I wish it was free), and taxis in Penang is really expensive and you have to pay through your teeth. The reception was also really slow in processing our check-ins, but I suppose when you are overseas you just have to be patient.

  • Stayed March 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
Ask thegaltravels about PARKROYAL Penang Resort, Malaysia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review
November 28, 2012
Dear thegaltravels,

Thank you very much for your kind comments. Always greatly appreciated to hear from our guests.
I am pleased to know you enjoy your stay with us and with my Team look forward to welcome you back in a near future.
In regards of the taxi fare, from the hotel all the fee are fixed to assure that there is no abuse and price list in placed a the front door and concierge to keep everyone informed. A 25 kilometres trip to down town will cost only RM30 or S$.13 approximately. We also have in front of the hotel the regular city bus going down town or to airport from RM2.70 only
I regret that you may have had difficulty with the transport cost and hope this additional information will helpful for a future visit.

Have a beautiful day.
Very sincerely,
Francois
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Additional Information about PARKROYAL Penang Resort, Malaysia

Also Known As:
Parkroyal Penang, Malaysia Hotel
Parkroyal Penang, Malaysia Hotel Batu Ferringhi
Parkroyal Penang Malaysia
Parkroyal Penang Malaysia Batu Ferringhi
PARKROYAL Penang Resort, Malaysia Batu Ferringhi
Address: Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
Region: Malaysia > Penang > Penang Island > Batu Ferringhi
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotels in Batu Ferringhi
#3 Luxury Hotels in Batu Ferringhi
#3 Romantic Hotels in Batu Ferringhi
#3 On the Beach Hotels in Batu Ferringhi
#5 Business Hotels in Batu Ferringhi
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Surrounded by the lush greenery in Batu Ferringhi beach or "Foreigner's Rock," PARKROYAL Penang Resort is an idyllic retreat offering delightful hospitality as warm as tropical sun. The resort is situated right on the beach and within walking distance to Night Market, well-connected to island-wide attractions including the Geogetown, the oldest colonial city in Malaysia, temples, Butterfly Farm, Penang Hill and many more. It is also situated 45 minutes from Penang International Airport. ... more   less 
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PARKROYAL Penang Resort, Malaysia
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