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PARKROYAL Penang Resort, Malaysia: Traveler Reviews

4.0 of 5
Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
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PARKROYAL Penang Resort, Malaysia
Ranked #3 of 12 hotels in Batu Ferringhi
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924 reviews from our community

Traveler rating
    381
    371
    114
    40
    18
See reviews for
Families
287
 
Couples
402
 
Solo
26
 
Business
14
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Trondheim, Norway
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
“Good hotel but a bit old”
4 of 5 stars Reviewed November 14, 2012

Spent 5 days in this hotel for vacation. Localization and outdoor amenities is really good, although the rooms are definitely up for need of refurbishment. Old carpets and interior.
Breakfast isn't fantastic, but it is ok. Staff is helpful, but very variable quality of how they threat you. Basically no view from the room that we had, which was a hill view. From the name I did not expect the view to be to great either...

Overall, considering the localization and nice pool area I can recommend this for families as well as couples.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
Ask Geir S about PARKROYAL Penang Resort, Malaysia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review
November 28, 2012
Dear Geir S ,
It is very nice to read your positive feedback and your personal positive feelings about our property which reassure us that we are on the right track and push us to work harder and ensure to provide all our guests with memorable hotel experiences. we are pleased to let you know that we are presently in process to change our room flooring to wooden type and change all carpets through out the resort as well as many other improvement plan for next year.
Thank you very much for sharing and for your support, greatly appreciated!
Have a wonderful day
Francois
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
“Parkroyal Penang Resort a perfect spot for relaxation”
4 of 5 stars Reviewed November 12, 2012

Going to Penang was a last minute decision. I was desiring for a beach location nearby and somewhere I could also explore and be a tourist. Since it has been more than 10 years I was last at Penang, I decided to book the Parkroyal Penang Resort as it was right on the beach. The rooms were quite pleasant and very resort style. The hotel ground is large enough for a lovely morning walk. I most enjoyed the morning experience of having breakfast right at the beach front. You could enjoy the sea view while having a leisurely breakfast and not have to get all hot and sticky at the beach.

The disadvantage about staying at Batu Ferringhi is that it is quite a distance from the city area where all the tourist sights and local food is mostly located. Taking the shuttle bus from the hotel cost quite a bit (which I wish it was free), and taxis in Penang is really expensive and you have to pay through your teeth. The reception was also really slow in processing our check-ins, but I suppose when you are overseas you just have to be patient.

  • Stayed March 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
Ask thegaltravels about PARKROYAL Penang Resort, Malaysia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review
November 28, 2012
Dear thegaltravels,

Thank you very much for your kind comments. Always greatly appreciated to hear from our guests.
I am pleased to know you enjoy your stay with us and with my Team look forward to welcome you back in a near future.
In regards of the taxi fare, from the hotel all the fee are fixed to assure that there is no abuse and price list in placed a the front door and concierge to keep everyone informed. A 25 kilometres trip to down town will cost only RM30 or S$.13 approximately. We also have in front of the hotel the regular city bus going down town or to airport from RM2.70 only
I regret that you may have had difficulty with the transport cost and hope this additional information will helpful for a future visit.

Have a beautiful day.
Very sincerely,
Francois
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Phan Thiet, Vietnam
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Love it”
4 of 5 stars Reviewed November 11, 2012

We spent 3 nights at Parkroyal Penang. The atmosphere was lovey, the staff are amazing they look after my family very well and catered for our every need.Everything was incredibly perfect, from the room which featured a king size bed with two single beds for the kids in the same room (this perhaps the only negative thing...) but a big bathroom with an outdoor huge Jacuzzi which my kids enjoyed a lot, to the Kids club, swimming pools., The food from the poolside cafe was also excellent. we tasted any kind of food Malaysian and it was all about great and tasty one and overall guests support and service. One negative thing I've got to say is that WIFI is free of charge for only ONE device per room, meaning free for only one person. Overall, I would definitely recommend this resort and they truly do such a wonderful job in making every one of their guests comfortable and happy.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask Marlene S about PARKROYAL Penang Resort, Malaysia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review
November 28, 2012
Dear Marlene S,
Your comments have certainly warmed our hearts and we are truly grateful for your kind words!
Thank you for your lovely review and we are honored that you have chosen to stay with us. It is our vision to create memorable hotel experiences to all our guests.
We look forward to welcoming you back to PARKROYAL Penang Resort soon.
Have an outstanding day.
Yours sincerely,
Francois
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Perth, Australia
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
“Good value hotel, great location”
4 of 5 stars Reviewed November 9, 2012

This is a good value place to stay in Batu Ferringhi, great location near the night market and long beach cafe. Was nice and quite when we stayed there.

The hotel is in need of a renovation, very 80s... The rooms do need a makeover to bring them into this decade... but the rooms are clean and tidy. There are very limited tv channels (no hbo and not many English channels) and like alot of other people mentioned, the free wifi is unbearably slow.

The pool is fantastic, and the hotel breakfast buffet one of the best around

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
See 2 more reviews by Timothy S for Batu Ferringhi
Ask Timothy S about PARKROYAL Penang Resort, Malaysia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hervey Bay, Australia
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
“Our third trip to this Hotel”
4 of 5 stars Reviewed November 8, 2012

This is our third trip to Batu Ferringhi the Hotel Parkroyal the staff are so frendly the rooms are changed daily if you req , you will get lost in the XL king sized bed , you will have a paper at your door first thing in the morning , breakfast from 6.30 to 10.30 and you will find everything there fresh fruit through to eggs of any style , if you have a sweet tooth cakes glore , you can have your breakfast under cover or in the large garden or in the hotel restaurant area, there are two pools with water slides , a large lounge area with Wifi through out the hotel but not so good in some areas,that is all i could fault this Hotel

Room Tip: We like the R/H side of the hotel close to the tennis court, second floor
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
See 2 more reviews by rickbret7 for Batu Ferringhi
Ask rickbret7 about PARKROYAL Penang Resort, Malaysia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review
November 28, 2012
Dear rickbret7 ,

What can I say other than THANK YOU VERY MUCH for your kind words, Thank YOU for your continuous support, Thank YOU for sharing with all of us! It is so nice to hear positive feedback and know we are achieving our goal. Thank you , thank you , thank you!

With my Team I look forward to welcome you back soon and have a fantastic day ahead.
Very sincerely,

Francois
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about PARKROYAL Penang Resort, Malaysia

Also Known As:
Parkroyal Penang, Malaysia Hotel
Parkroyal Penang, Malaysia Hotel Batu Ferringhi
Parkroyal Penang Malaysia
Parkroyal Penang Malaysia Batu Ferringhi
PARKROYAL Penang Resort, Malaysia Batu Ferringhi
Address: Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
Region: Malaysia > Penang > Penang Island > Batu Ferringhi
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotels in Batu Ferringhi
#3 On the Beach Hotels in Batu Ferringhi
#3 Luxury Hotels in Batu Ferringhi
#3 Romantic Hotels in Batu Ferringhi
#5 Business Hotels in Batu Ferringhi
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Surrounded by the lush greenery in Batu Ferringhi beach or "Foreigner's Rock," PARKROYAL Penang Resort is an idyllic retreat offering delightful hospitality as warm as tropical sun. The resort is situated right on the beach and within walking distance to Night Market, well-connected to island-wide attractions including the Geogetown, the oldest colonial city in Malaysia, temples, Butterfly Farm, Penang Hill and many more. It is also situated 45 minutes from Penang International Airport. ... more   less 
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