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“Good hotel but a bit old” 4 of 5 stars
Review of PARKROYAL Penang Resort, Malaysia

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PARKROYAL Penang Resort, Malaysia
4.0 of 5 Hotel   |   Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia   |  
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20% off room rate
Ranked #4 of 12 Hotels in Batu Ferringhi
Certificate of Excellence 2014
Trondheim, Norway
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
Reviews in 19 cities Reviews in 19 cities
32 helpful votes 32 helpful votes
“Good hotel but a bit old”
4 of 5 stars Reviewed November 14, 2012

Spent 5 days in this hotel for vacation. Localization and outdoor amenities is really good, although the rooms are definitely up for need of refurbishment. Old carpets and interior.
Breakfast isn't fantastic, but it is ok. Staff is helpful, but very variable quality of how they threat you. Basically no view from the room that we had, which was a hill view. From the name I did not expect the view to be to great either...

Overall, considering the localization and nice pool area I can recommend this for families as well as couples.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, November 28, 2012
Dear Geir S ,
It is very nice to read your positive feedback and your personal positive feelings about our property which reassure us that we are on the right track and push us to work harder and ensure to provide all our guests with memorable hotel experiences. we are pleased to let you know that we are presently in process to change our room flooring to wooden type and change all carpets through out the resort as well as many other improvement plan for next year.
Thank you very much for sharing and for your support, greatly appreciated!
Have a wonderful day
Francois
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1,545 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (382)
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Singapore
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
Reviews in 15 cities Reviews in 15 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed November 12, 2012

Going to Penang was a last minute decision. I was desiring for a beach location nearby and somewhere I could also explore and be a tourist. Since it has been more than 10 years I was last at Penang, I decided to book the Parkroyal Penang Resort as it was right on the beach. The rooms were quite pleasant and very resort style. The hotel ground is large enough for a lovely morning walk. I most enjoyed the morning experience of having breakfast right at the beach front. You could enjoy the sea view while having a leisurely breakfast and not have to get all hot and sticky at the beach.

The disadvantage about staying at Batu Ferringhi is that it is quite a distance from the city area where all the tourist sights and local food is mostly located. Taking the shuttle bus from the hotel cost quite a bit (which I wish it was free), and taxis in Penang is really expensive and you have to pay through your teeth. The reception was also really slow in processing our check-ins, but I suppose when you are overseas you just have to be patient.

  • Stayed March 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, November 28, 2012
Dear thegaltravels,

Thank you very much for your kind comments. Always greatly appreciated to hear from our guests.
I am pleased to know you enjoy your stay with us and with my Team look forward to welcome you back in a near future.
In regards of the taxi fare, from the hotel all the fee are fixed to assure that there is no abuse and price list in placed a the front door and concierge to keep everyone informed. A 25 kilometres trip to down town will cost only RM30 or S$.13 approximately. We also have in front of the hotel the regular city bus going down town or to airport from RM2.70 only
I regret that you may have had difficulty with the transport cost and hope this additional information will helpful for a future visit.

Have a beautiful day.
Very sincerely,
Francois
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Phan Thiet, Vietnam
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 11, 2012

We spent 3 nights at Parkroyal Penang. The atmosphere was lovey, the staff are amazing they look after my family very well and catered for our every need.Everything was incredibly perfect, from the room which featured a king size bed with two single beds for the kids in the same room (this perhaps the only negative thing...) but a big bathroom with an outdoor huge Jacuzzi which my kids enjoyed a lot, to the Kids club, swimming pools., The food from the poolside cafe was also excellent. we tasted any kind of food Malaysian and it was all about great and tasty one and overall guests support and service. One negative thing I've got to say is that WIFI is free of charge for only ONE device per room, meaning free for only one person. Overall, I would definitely recommend this resort and they truly do such a wonderful job in making every one of their guests comfortable and happy.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, November 28, 2012
Dear Marlene S,
Your comments have certainly warmed our hearts and we are truly grateful for your kind words!
Thank you for your lovely review and we are honored that you have chosen to stay with us. It is our vision to create memorable hotel experiences to all our guests.
We look forward to welcoming you back to PARKROYAL Penang Resort soon.
Have an outstanding day.
Yours sincerely,
Francois
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Perth, Australia
Senior Contributor
47 reviews 47 reviews
5 hotel reviews
Reviews in 21 cities Reviews in 21 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 9, 2012

This is a good value place to stay in Batu Ferringhi, great location near the night market and long beach cafe. Was nice and quite when we stayed there.

The hotel is in need of a renovation, very 80s... The rooms do need a makeover to bring them into this decade... but the rooms are clean and tidy. There are very limited tv channels (no hbo and not many English channels) and like alot of other people mentioned, the free wifi is unbearably slow.

The pool is fantastic, and the hotel breakfast buffet one of the best around

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hervey Bay, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 8, 2012

This is our third trip to Batu Ferringhi the Hotel Parkroyal the staff are so frendly the rooms are changed daily if you req , you will get lost in the XL king sized bed , you will have a paper at your door first thing in the morning , breakfast from 6.30 to 10.30 and you will find everything there fresh fruit through to eggs of any style , if you have a sweet tooth cakes glore , you can have your breakfast under cover or in the large garden or in the hotel restaurant area, there are two pools with water slides , a large lounge area with Wifi through out the hotel but not so good in some areas,that is all i could fault this Hotel

Room Tip: We like the R/H side of the hotel close to the tennis court, second floor
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, November 28, 2012
Dear rickbret7 ,

What can I say other than THANK YOU VERY MUCH for your kind words, Thank YOU for your continuous support, Thank YOU for sharing with all of us! It is so nice to hear positive feedback and know we are achieving our goal. Thank you , thank you , thank you!

With my Team I look forward to welcome you back soon and have a fantastic day ahead.
Very sincerely,

Francois
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Senior Contributor
25 reviews 25 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed November 8, 2012 via mobile

Disappointed with room as I had booked a sea facing room and all I got was a wee glimpse of the sea - got more of a kitchen and construction view. Service was general good except for an encounter with a rather rude receptionist manning the travel and hotel shuttle service. She answwred very rudely when we asked her if the vam ouside eas our ride. She demanded for cash payment for the shuttle insinuating that she did not trust us charging it to the room. Her attitude really spoilt what was generally a pleasant stay. What a way to treat your hotel guests!!

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, November 28, 2012
Dear StefyKL,
Thank you for your feedback and do apologise most sincerely about the poor behaviour of the Limousine service company associate, I have immediately review the issue with their owner and representative to assure an immediate improvement. Once again on behalf of the Limousine service I deeply and sincerely apologise for such unfortunate incident.
I do hope this most unusual incident will not deter you for patronising our property again in the future and hope you give us another chance; please do contact me personally and will ensure you have a more pleasant memories from our property and Penang.
Have a wonderful day.
Very sincerely,

Francois
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Brisbane, Australia
Top Contributor
63 reviews 63 reviews
37 hotel reviews
Reviews in 36 cities Reviews in 36 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed November 7, 2012

What makes this hotel so outstanding is the helpfulness and friendliness of ALL the staff. The breakfasts are forever changing (seems like a seven day turnover) and the range is impressive.

We stayed 14 nights and thoroughly enjoyed each and every one. As others point out, the hotel is in the middle of the night market which extends hundreds of metres in both directions. For a truly delightful hamburger, cross the road in front of the hotel and turn left towards George Town. Go under the pedestrian overpass and before reaching the traffic lights, there is a street stall that seels 'special hamburgers' for 4 ringget. Not to be missed.

We walked the beach morning and evening. It takes 15 minutes to go to the nothern most point and about 20 minutes to reach the southern end. About 65-70 minutes for the round trip. Remember there is also an ice machine in the basement with large foam containers which is very useful in a hot, humid climate.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, November 28, 2012
Dear Nat255068,
Thank you for kind and generous note. We are so pleased that you enjoyed your time here with us. We are fortunate to be in a terrific location making it easy to venture out to some of the Island’s best attractions which are all within easy reach.

At PARKROYAL Penang Resort we are working hard to create memorable experiences for all our guests. We aim to help you relax and enjoy your holiday, taking back home great memories of your time here.
We look forward to welcoming you back to Penang in a not too distant future.
Have an outstanding time ahead.
Very Sincerely,
Francois
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PARKROYAL Penang Resort, Malaysia

Address: Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
Phone Number:
Location: Malaysia > Penang > Penang Island > Batu Ferringhi
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Batu Ferringhi
#3 Spa Hotel in Batu Ferringhi
#4 Luxury Hotel in Batu Ferringhi
#4 Romantic Hotel in Batu Ferringhi
#4 On the Beach Hotel in Batu Ferringhi
#4 Business Hotel in Batu Ferringhi
Price Range (Based on Average Rates): $
Hotel Class:4 star — PARKROYAL Penang Resort, Malaysia 4*
Number of rooms: 309
Official Description (provided by the hotel):
Surrounded by the lush greenery in Batu Ferringhi beach or "Foreigner's Rock," PARKROYAL Penang Resort is an idyllic retreat offering delightful hospitality as warm as tropical sun. The resort is situated right on the beach and within walking distance to Night Market, well-connected to island-wide attractions including the Geogetown, the oldest colonial city in Malaysia, temples, Butterfly Farm, Penang Hill and many more. It is also situated 45 minutes from Penang International Airport. ... more   less 
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Also Known As:
Parkroyal Penang, Malaysia Hotel Batu Ferringhi
Parkroyal Penang Malaysia Batu Ferringhi
PARKROYAL Penang Resort, Malaysia Batu Ferringhi

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