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“Perfect Location” 4 of 5 stars
Review of Holiday Inn Resort Penang

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Holiday Inn Resort Penang
4.0 of 5 Hotel   |   72 Batu Ferringhi, Batu Ferringhi, Penang Island 11100 , Malaysia   |  
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Ranked #6 of 12 Hotels in Batu Ferringhi
Brisbane, Australia
Top Contributor
120 reviews 120 reviews
15 hotel reviews
Reviews in 31 cities Reviews in 31 cities
85 helpful votes 85 helpful votes
“Perfect Location”
4 of 5 stars Reviewed May 6, 2014 via mobile

This was our 4th visit to Penang but our first to Holiday Inn. We chose this hotel due to location and price. On check in we were pleasantly surprised to find we had been upgraded to sea view with balcony. Although this hotel has 2 buildings it did not cause any worries as they were connected by a walkway and they both had pools. Breakfast was served in a delightful tranquil setting overlooking the beach. There is plenty of shade under the trees and ample deck chairs for those who want to relax. The night markets are right across the road and plenty if restaurants in the immediate area. The local bus stops across the road and goes to Georgetown every 5-10 mins. The staff were very helpful and made our stay very comfortable. The rooms are spacious and the bathroom was also roomy. We will return to the Holiday Inn next year when we return.

Stayed May 2014, traveled with family
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt_Beroujon, Manager at Holiday Inn Resort Penang, responded to this review, May 23, 2014
Dear denstrip,

Warm greetings from Holiday Inn Resort Penang.

I was so happy to read your wonderful reviews about the resort and we greatly appreciate your compliments on our dedicated team especially for Rosiah, Liza and Maria for their contributions.

I will share your positive feedback with all the team since it is a good motivation to show them that their efforts are truly appreciated by our valued guests.

On behalf of the entire team, we look forward to welcoming you back to have another wonderful experience with us in the near future.

Sincerely,

Jean-matthieu Beroujon
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,240 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (381)
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Orlando, Florida
Senior Contributor
36 reviews 36 reviews
3 hotel reviews
Reviews in 21 cities Reviews in 21 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 3, 2014

This is a good hotel on Batu Feringgi beach away from the busy and chaotic streets of downtown Georgetown Penang. The hotel staff were very friendly and helpful.
We had a room on the Tower wing and had a gorgeous view of the ocean. They serve a buffet for breakfast which was awesome. They serve local malaysian traditional breakfast favorites as well the usual western breakfast fare.
They have a nice little swimming pool but you have the beach just footsteps away. Beach deck chairs are provided. The water was OK as in I would swim in it and I did but it is not pristine clear as some of the fine beaches in Hawaii or even up north here in Tanjung Rhu on Langkawi Island.
At night make sure you go to the night market all along the main road outside the hotel.

Room Tip: Tower room have good view.
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt_Beroujon, Manager at Holiday Inn Resort Penang, responded to this review, May 12, 2014
Dear waz06,

Warmest greetings from Holiday Inn Resort Penang.

Many thanks for your valuable feedback that you posted on the Resort website.

I am pleased that we were able to provide you with a memorable experience. I appreciate your kind comments regarding the room, breakfast and service you received from our friendly team.

Thank you for choosing the Holiday Inn Resort Penang. We certainly look forward to welcome you back to our resort on your next visit to Penang.

With best regards,

Jean-matthieu Beroujon
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 3, 2014

Everything about the hotel is what you'd expect from Holiday Inn. The staff were friendly and so helpful! The location of the Hotel right next to the beach is second to non when you consider value for money! Coming back to Penang is a nobrainer!

Room Tip: If you're a small family then take the ferringhi tower room with 1 King and 1 Single bed. The ro...
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt_Beroujon, Manager at Holiday Inn Resort Penang, responded to this review, May 12, 2014
Dear AllanSibs,

I am pleased you enjoyed your stay with us. Thank you for your wonderful review. Your review will only motivate us to do even better. Were were happy to read that you enjoyed your stay and do look forward to welcome you back in Penang.

With best regards,

Jean-matthieu Beroujon
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 2, 2014

My partner and I have just retuned from 10 nights at the Holiday Inn, Batu Ferringhi. Highly recommended. We had this as part of an Air Asia package out of Adelaide, South Australia. This was really cheap and we were apprehensive about it before going. We had no need to be. The flights left on time, arrived on time and were very comfortable. If this experience is the norm I can't understand why anyone is flying on full price airlines unless cost is irrelevant. If you are thinking about using Air Asia out of Oz, go for it.
The Holiday Inn suited us perfectly. It's not as flash as some hotels on the beach strip eg. Hard Rock and Park Royal but it is in a different price bracket. It is very comfortable and well run. The staff were friendly and helpful. The rooms were spacious and very clean.Good breakfasts and a great pool. It is brilliantly located with the night markets right outside, lots of good restaurants close by, buses to Georgetown etc just out the front and it sits right on the beach.
We had a hill view room as opposed to beach view. This turned out to be a real bonus. Our room overlooked a big intersection and we spent many hours sitting at the window, with a coffee, watching the traffic chaos outside. It was great to see this ever-changing view from out air conditioned vantage point. We agreed that we would much rather have this view than the more static, but beautiful, beach view.
We loved our 10 nights at the Holiday Inn. It was like a pair of comfortable shoes to us. Might not be the newest shoes in the closet but the fit was just right.
We would certainly choose it again.

Room Tip: Fly Air Asia and book the Holiday Inn as part of the package. Very cost efficient. Get Room 201 if...
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt_Beroujon, Manager at Holiday Inn Resort Penang, responded to this review, May 12, 2014
Dear Michael M,

Thank you for your valuable feedback and for taking the time to write a comment of your experience with us on TripAdvisor.com.

We greatly appreciate your compliments about our hospitality service. We are always committed to provide the best service to all of our guests. I will definitely share your positive feedback with all the team to encourage them to continue giving the best service to all of our guests.

We really appreciate your recommendations of the Resort and I am looking forward to personally welcoming you for another memorable stay at our Resort.

With best regards,

Jean-matthieu Beroujon
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 1, 2014

Arrived and found out we booked rooms not in the main building but in the Ferringhi Tower opposite side. There is a walking bridge connection over the road. We preferred to stay in the main building and asked to change. No problem, the very friendly staff changed the rooms to beach wing. This is more comfortable as main dining area, beach and pool is at the beach wing. Rooms were clean with good beds.
Overall staff was very friendly and helpful. The pool is not too big, but there are enough sunbeds etc and it was not too crowded. Beach is nice and in the evening you just walk out onto the street in to the lively night market. Also enough eateries and restaurants.
The breakfast was plentiful with a good variety.
All in all a very nice stay.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt_Beroujon, Manager at Holiday Inn Resort Penang, responded to this review, May 12, 2014
Dear johan129,

Greeting from Holiday Inn Resort Penang!

Thank you very much for sharing your feedback on your recent stay with us. We are pleased to hear that you and your family had an enjoyable stay with us and found our team helpful and friendly.

It was our pleasure to have you with us and on behalf of the team, we are looking forward to welcoming you back to the Resort in the future.

With best regards,

Jean-matthieu Beroujon
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dhaka City, Bangladesh
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 1, 2014

The staff at this hotel have been impressive. The reception desk staff were patient enough to show us a couple of different rooms to choose from when we were not entirely satisfied with our upgraded room and the staff in the restaurant really showed what good service is at breakfast this morning. In fact, their friendliness and willingness to go the extra mile to provide top service to the guests really made for a great start to the day. Lisa, not to mention other staff members whose names I do not know answered questions from guests about where to go and what to do as well as making sure our coffee had an extra shot in it and our table was cleared regularly; all with a cheery smile and a something nice to say. And all on labour Day! Well done guys, great stuff.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt_Beroujon, Manager at Holiday Inn Resort Penang, responded to this review, May 12, 2014
Dear LorettaHempsall,

Many thanks for your valuable feedback that you have posted on TripAdvisor.

I am pleased that we were able to provide you with a memorable experience and I am happy to hear that you enjoyed your stay with us. We greatly appreciate your tremendous compliments about our team especially Liza. I will definitely share your positive feedback to all the team since it is a good motivation to show them that their efforts are truly appreciated by our valued guests.

On behalf of the entire team, we certainly look forward to welcoming you back to have another wonderful experience with us in the near future.

Sincerely,

Jean-matthieu Beroujon
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hertfordshire, England
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 30, 2014

A single night stay, so probably not around long enough to make a reasonable assessment, however the hotel did its best to accommodate my platinum IHG status and moved the room I’d booked from a hill view in the tower to a sea-view in the beach wing, which was a good start. The location is good, sat in the middle of a number of hotels running along this part of the coast, and at night you can walk out right into the middle of the night market that is set up along the streets.

Personally, I’d suggest only stopping by for a couple of nights; there’s only so much for one to see and do at this part of the island unless you’re prepared to take taxis or have your own transport to Georgetown and downtown Penang, plus I wouldn’t recommend venturing off the beach into the water (not that clean). For my stay though, the room was clean and comfortable, the staff friendly and helpful, and all made for a pleasant (albeit short) experience

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt_Beroujon, Manager at Holiday Inn Resort Penang, responded to this review, May 12, 2014
Dear David W,

Thank you for taking the time to convey your comments regarding your recent stay with us. We certainly do our utmost to make all guest stays comfortable and pleasant, so we are very pleased to note that you found our Resort clean and friendly.

It was our pleasure to have you with us and we are looking forward to welcoming you back to the resort in the future.

Sincerely,

Jean-matthieu Beroujon
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Resort Penang

Address: 72 Batu Ferringhi, Batu Ferringhi, Penang Island 11100 , Malaysia
Phone Number:
Location: Malaysia > Penang > Penang Island > Batu Ferringhi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Batu Ferringhi
#6 Family Hotel in Batu Ferringhi
#6 Romantic Hotel in Batu Ferringhi
#6 Luxury Hotel in Batu Ferringhi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Resort Penang 4*
Number of rooms: 358
Official Description (provided by the hotel):
The Holiday Inn Resort Penang, together with its excellent location in the heart of famous Batu Ferringhi makes it easily accessible to the Night Market, shops and restaurants. The resort is situated right on the beach, split into two buildings- the Beach Wing, located at the beachside, or Ferringhi Tower, located directly across the road to the beach. The Ferringhi Tower commands spectacular views of both the hills and sea front and is linked by an overhead covered walkway. 358 spacious rooms with a great combination of Family Studios and Kidsuites, the resort is perfect for families and couples looking for a retreat. To also make your every moment of your stay an absolute delight, we make every dining experience special in its own way. As the only hotel offering speciality Northern Indian cuisine, it will be feast that will leave you with 'spicy'memories. At the Holiday Inn Resort Penang, you will discover an exotic way to truly enjoy your vacation and cherish every minute of it. Right from the warmth of the people, the quaint sights & sounds of the island's rich cultural heritage and the rejuvenating hospitality of Holiday Inn Resort Penang. ... more   less 
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Also Known As:
Holiday Inn Resort Penang Hotel Batu Ferringhi
Holiday Inn Penang
Holiday Inn Georgetown
Georgetown Holiday Inn
Holiday Inn Resort Penang Batu Ferringhi

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