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“Good welcoming” 4 of 5 stars
Review of Holiday Inn Resort Penang

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Holiday Inn Resort Penang
4.0 of 5 Hotel   |   72 Batu Ferringhi, Batu Ferringhi, Penang Island 11100 , Malaysia   |  
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Ranked #6 of 12 Hotels in Batu Ferringhi
Johor Bahru, Malaysia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Good welcoming”
4 of 5 stars Reviewed November 4, 2013 via mobile

We travelled from jb for 2nites stay.just checked in on 4th nov-fast check in attended by anis.she was kind n very informative.my request for higher floor was obliged courteously.we will given room 418-overseeing the pool n the ocean.room was clean and warm welcoming.concierge guys were helpful.we are 4pax,requested for addition towel-amazing it was delivered with less than 10min.a good start.will update more of our experience tomorrow

  • Stayed November 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donald M, Manager at Holiday Inn Resort Penang, responded to this review, November 8, 2013
Dear Mageswary S,

Thank you for writing about us on Trip Advisor. We are glad to hear that you enjoyed your holiday with us.

We are looking forward to welcoming you back in the near future. Thank you again for sharing your stay experience and we are looking forward to your update about your experience.

Best regards,

Donald Morris,
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,240 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (381)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 2, 2013

We haven't visited Malaysia for two years but decided to spend our 27th Wedding Anniversary here. It's our 6th visit to the Hotel and we were welcomed like long lost family by all the Staff we have made friends with on previous visits and by new Staff who will go that extra mile to assist you! Our favourite room 1431 was reserved for us prior to arrival and we had some beautiful surprises from the Manager and Staff waiting in our room! The room upgrades are fabulous, bathroom essentials of a higher quality and electrical items updated.

My main reason for this early review, we only arrived last night, is to thank the Hotel for their fantastic welcome and the Balloons, Cake, Chocolates, Fruit Platter and Stemmed Roses in our room! What a fabulous start to our holiday!

Room Tip: We like a room in the Ferringhi Tower as the higher floors have balconies.
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donald M, Manager at Holiday Inn Resort Penang, responded to this review, November 7, 2013
Dear Kernig,

Warmest greetings from Holiday Inn Resort Penang.

Many thanks for your valuable feedback that has been posted on Trip Advisor.

I am pleased that we were able to provide you with a memorable experience and we are happy to hear that you enjoyed your stay with us.

We are definitely looking forward to your upcoming visit and we assure you that you will again be mesmerized by products and services we offer.

Sincerely,
Donald Morris
Executive Assistant Manager
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Birmingham, United Kingdom
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 31, 2013

Stayed two nights. Nice clean hotel and bedrooms nicely decorated. Only down fall staff can not understand English so a struggle if trying to ask about sightseeing places :-( ...

As you walk in reception you see a fantastic view of the lovely sea.

The shopping and markets are at the foot steps of hotel,great to have a wonder and if looking to make a purchase be prepared to haggle. Also there is a bus stop right outside the hotel which takes you to George Town for less than 3 ringgits and a taxi ride would be about 50 ringgits. The buses are cool and clean and run regularly.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Broadbeach, Australia
Senior Contributor
40 reviews 40 reviews
28 hotel reviews
Reviews in 35 cities Reviews in 35 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed October 29, 2013 via mobile

Had 2 nights in Penang. 12 months ago we stayed in the highly recommend 'Lone Pine' which is amazing. This time we decided to try something different and something cheaper.
We were not disappointed. We had a Sea View room in the Beach Wing. Great view and a comfortable room that was clean and tidy with complimentary bottles of water.
Breakfast was great. We arrived at 8:00am and the staff were happy for us to have breakfast upon arrival due to us not being able to have our breakfast on our last day because of an early morning flight to KL.
We also have friends planning a trip in a few weeks and the the staff were happy to show us different rooms in both the Beach Wing and the Feringgi Tower across the road. The Feringgi tower have bigger rooms with great views of Batu Feringgi, but we were much happier with a lower floor in the Beach Wing with Ocean views as it much closer to the pool, beach and bar. The family rooms are great and will comfortably hold a family of 5. It really comes down to personal choice.
The night markets are right out the front of the hotel and kick off from around 6pm It's a 40 Ringget taxi ride to George Town and around 70-90 Ringget to the airport depending on the time of morning/day/evening.
It may not be as 'flash' as the Lone Pine', but the Holiday Inn is a lot cheaper, it's got a deeper pool, the staff are just as friendly and it's on the exact same stretch of beach.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donald M, Manager at Holiday Inn Resort Penang, responded to this review, November 4, 2013
Dear TeamFree,

Warmest greeting from Holiday Inn Resort Penang.

Thank you for your wonderful review regarding your recent stay with us.
It’s a pleasure to hear that you enjoyed a memorable stay with us and I am happy to know that you enjoyed our guest room as well as our buffet breakfast. I will definitely share this with the entire team, who will feel much appreciated that they provided a memorable stay for you.

Thank you again and on behalf of the team, we certainly look forward to welcoming you back to this beautiful island in the near future.

With best regards,
Donald Morris
Executive Assistant Manager
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South Africa
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 28, 2013

we stayed here for a week in October in a room with a balcony, lovely sea and town view. Spacious and clean room, nicely decorated. Staff were very good, friendly and helpful. Lovely to be so close to the beach, although a bit small.
Bathroom was shabby I parts, leaking toilet and no water to flush the toilet +- 3 times during our stay. Breakfast are delicious. Enjoyed the pool and bar.
Good location. On bus route. Hotel transport not ideal, since you have to book a day in advance. Great value.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penang Island, Malaysia
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed October 27, 2013

We stayed here for a night in sept.booked a room with 3 double beds.room was ok but it was facing the road.checkin was very fast.limited parking if you're staying on the main block.swimming pool was rather small and dirty.staffs were friendly.buffet breakfast was not great.we spent time in the pool,walking by the beach with the kids.overall we had fun...

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donald M, Manager at Holiday Inn Resort Penang, responded to this review, November 4, 2013
Dear Vaneetha,

We are glad to note that you and your partner had a comfortable stay with us and you particularly enjoyed the Hotel location and our service.

Your valuable feedback and it will motivate us for doing even better.

Thank you for sharing your comment and we look forward to serving you again in future.

Please let me know if you need any further assistance.

Thank you and have a nice day!

Sincerely,
Donald Morris,
Executive Assistant Manager
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Sotogrande, Spain
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 23, 2013

We stayed here in September, originally for 7 nights but left after 2 nights.
Staff were very good, kind, and helpful.
Standard of Hotel was basic and shabby in parts. Pool was inadequate for size of Hotel, since the 2nd Building was built no extension of Pool or facilities has been added. It wasn't very clear on the information that the two buildings were not next to each other on the Beach. Everything, restaurants, pool, activities , except for the Gym are in the original building on the Beach side, the original Building is tired.

Room Tip: Do not choose High Rise building if you have trouble walking
See more room tips
  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Resort Penang, responded to this review, November 8, 2013
Dear lyn3penny,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and apologize for the shortfalls you have encountered. I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Resort Penang

Address: 72 Batu Ferringhi, Batu Ferringhi, Penang Island 11100 , Malaysia
Phone Number:
Location: Malaysia > Penang > Penang Island > Batu Ferringhi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Batu Ferringhi
#6 Family Hotel in Batu Ferringhi
#6 Romantic Hotel in Batu Ferringhi
#6 Luxury Hotel in Batu Ferringhi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Resort Penang 4*
Number of rooms: 358
Official Description (provided by the hotel):
The Holiday Inn Resort Penang, together with its excellent location in the heart of famous Batu Ferringhi makes it easily accessible to the Night Market, shops and restaurants. The resort is situated right on the beach, split into two buildings- the Beach Wing, located at the beachside, or Ferringhi Tower, located directly across the road to the beach. The Ferringhi Tower commands spectacular views of both the hills and sea front and is linked by an overhead covered walkway. 358 spacious rooms with a great combination of Family Studios and Kidsuites, the resort is perfect for families and couples looking for a retreat. To also make your every moment of your stay an absolute delight, we make every dining experience special in its own way. As the only hotel offering speciality Northern Indian cuisine, it will be feast that will leave you with 'spicy'memories. At the Holiday Inn Resort Penang, you will discover an exotic way to truly enjoy your vacation and cherish every minute of it. Right from the warmth of the people, the quaint sights & sounds of the island's rich cultural heritage and the rejuvenating hospitality of Holiday Inn Resort Penang. ... more   less 
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Also Known As:
Holiday Inn Resort Penang Hotel Batu Ferringhi
Holiday Inn Penang
Holiday Inn Georgetown
Georgetown Holiday Inn
Holiday Inn Resort Penang Batu Ferringhi

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