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“Happy staying” 4 of 5 stars
Review of Holiday Inn Resort Penang

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Holiday Inn Resort Penang
4.0 of 5 Hotel   |   72 Batu Ferringhi, Batu Ferringhi, Penang Island 11100 , Malaysia   |  
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Ranked #6 of 12 Hotels in Batu Ferringhi
Hong Kong, China
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Happy staying”
4 of 5 stars Reviewed July 8, 2013 via mobile

The hotel, staffs, service and location are really good.
There are two things I like to mention. The size of the swimming is not big enough, it divided into three portions, ball game, 6' deep and 9' deep from the length of the swimming. If you are a swimmer, that will not satisfy you.
I have one BBQ buffet dinner, I didn't enjoyed it, as well as my daughter. It was tasty and the quality of meat wasn't that good.
All in all this is a good hotel, if I return to Penang in the future, I will certainly stay again.
Tips: this hotel is more for family with young children, rather than couple or single.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donald M, Manager at Holiday Inn Resort Penang, responded to this review, July 11, 2013
Dear Amy8212,

Greetings from Holiday Inn Resort Penang.

We really appreciate your positive feedback regarding our Resort and we are thankful of your constructive feedback since it allows us to provide an opportunity to improve our product and service quality.

Your feedback on swimming pool will certainly be taken into consideration when future refurbishment will be planned. We have noted your concerns about the quality of meat and will follow up accordingly with our Executive Chef for further improvement to ensure that we maintain a high quality of product to all of our guests.

It was a pleasure to have you with us and we are looking forward to welcoming you back to the resort in the future.

With best regards,
Donald Morris
Executive Assistant Manager
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1,244 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (383)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Thai first
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English first
Mandurah, Australia
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed July 8, 2013

We stayed in the Tower Wing. Had beautiful ocean and hill views. Breakfast was enjoyable. Lovely restaurants surrounding the hotel. We had a tour organized through the hotel which we were very happy with. The swimming pool was on the other part of the hotel did find this little annoying. Breakfast was also served in this area. Found our room to be very well maintained. Reception staff at the Towel Wing were fabulous they arranged for housing keeping to allow us to use an Australian power adapter.
We just found Georgetown more appealing with more things to do. Although if you like the beach and water sports I would recommend this hotel. Stayed June 2013.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donald M, Manager at Holiday Inn Resort Penang, responded to this review, July 10, 2013
Dear Bluebay12,

I am pleased you enjoyed your stay with us. Thank you for your wonderful review. Your review will only motivate us to do even better. We were happy to read that you enjoyed your stay and do look forward to welcome you back in Penang

With best regards,

Donald Morris
Executive Assistant Manager
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Kuala Lumpur, Malaysia
Senior Contributor
49 reviews 49 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed July 8, 2013

This is my second visit to this hotel, the first was with friends from the UK back February 2013.

This time just on our own. Check-in was very efficent and friendly. No issues. We checked in late, actually with about 10 minutes to spare before the restaurant closed - but we still managed to get fed without any fuss. The room was comfortable, a bit dated with that stale smell, but had a brilliant beach view - great for getting the morning sun. Breakfast throughout the weekend was pretty good, the only gripe i have is that it is packed and its hard to get to the buffet without people pushing and shoving (our arab friends have to learn a thing or two about queuing and stop pushing people to get to the toasters or the egg stations!!!).

Service throughout the whole stay was excellent. No issue at all. An enjoyable stay indeed. Actually except for the Saturday night, all of our meals were enjoyed at the hotel's restaurant. The prices are excellent and food selection is just as good. Typically, we rarely eat in hotel restaurants and always go outside, but i have to say, WELL DONE Holiday Inn Resort!!
From a business perspective, you guys have got it right, keep the revenue within the hotel as opposed to giving it away................

I will be going back to this HI again for sure.

Room Tip: Stay on the beach side as opposed to the new wing if you want a beach view. The 7th floor has some d...
See more room tips
  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 8, 2013

8 July - Had an amazing weeks stay, staff really friendly at check in and very accommodating. We were travelling with friends and wanted rooms close by in ferringhi tower. We were given interconnecting rooms and upgraded to sea facing rooms. The rooms are lovely and great housekeeping, always clean towels and plenty of water. Refurbished rooms are lovely. The staff were even good enough to give us later check out without extra nights cost. Buffet breakfast is great, pool and all facilities really good. Would definitely stay here gain.

Room Tip: Can't fault Ferringhi Tower, no problem using the walkway to get to pool and beach. Rooms refurb...
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donald M, Manager at Holiday Inn Resort Penang, responded to this review, July 11, 2013
Dear Melissa C,

Thank you for your wonderful review. We are happy to read that you had an amazing stay at our Resort. Please let us know if we can assist with your booking in future and we look forward to welcoming you back to Penang!

Sincerely,
Donald Morris
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Top Contributor
97 reviews 97 reviews
80 hotel reviews
Reviews in 50 cities Reviews in 50 cities
193 helpful votes 193 helpful votes
3 of 5 stars Reviewed July 5, 2013 via mobile

Not much to recommend this tired and scuffed hotel. Pretty much everything in the room and common areas is old and worn from the carpets and furniture to the sunbeds and wicker sofas in the lobby.

Staff were fine and breakfast buffet was okay with good omelets.

No real reason to stay here apart from the price if you think it's cheap enough.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donald M, Manager at Holiday Inn Resort Penang, responded to this review, July 10, 2013
Dear Richard G,

Greetings from Holiday Inn Resort Penang!

Thank you very much for taking the time to post your review on Trip Advisor. I am most concerned that you have left with such a negative feeling about our resort and I sincerely regret that we have failed to meet your expectations.

Your feedback will certainly be taken into consideration when future refurbishment will be planned. We have noted all your concerns and will follow up accordingly with related departments for further improvement and rectification to ensure that we maintain a high quality of service to all of our guests.

Dear Richard G, I hope despite your disappointment on this occasion you will allow us to serve you again in the future.

With best regards,
Donald Morris
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 2, 2013

Stayed on 27 June, as we arrived and check in we're surprise by the environment. Don't believe the pictures on their website. Nothing is good about this hotel. So old and dirty, and that why no local is around or maybe like us no choice . The air cond is leaking and made the room smell. The surrounding is not perfect for vacation with family. I can't relax at all at this hotel. Paid USD$200 per night is not worth with this kind of accommodation. Will never come to Penang if the is the only hotel available.

Room Tip: No room is good if they not refurbish this hotel.
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  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Resort Penang, responded to this review, July 21, 2013
Dear Ahmad Wafir S,

Thank you so much for taking the time to leave us your feedback. It is most disappointing to hear of your overall dissatisfaction and we are deeply sorry our hotel did not live up to your expectations. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note and wish to thank you for all your comments. These are of great importance to us and allow us to monitor and improve our service continually.

Once again, thank you for your candid feedback.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed July 2, 2013 via mobile

We stayed in holiday inn for 7 nights beginning of June as part of our six week holiday in S E Asia. We had a trouble free check in ,,checked in and in our room within 10 minutes We stayed in the tower wing. , I'm glad as it was nice and quiet , we went across the road every morning for breakfast ,whitch was a bit chaoitic We usually had to wait a few minutes for a table. And the tables were so close together you were looking into the guests at the next tables mouths. This was our only negative !!! the receptionest in the tower was a lovely pleasant lady and always had a smile and hello for us ,the night market was just outside., But if. You. Are visiting Kuala Lumpur as part of your trip. I recomend you do your shopping there as its a lot cheaper Bags / t shirts Ect. ,,our room was lovely and big with a balcony whitch looked out over the mountains ,,we were lucky enough to see some monkeys in the evenings when we were chilling out on the balcony ,, there are plenty of massage parlours in the vicinity and a lovely fish restaurant across the road , it costs 74 riggots from the airport and 60 from hotel to airport , there's a bus stop just outside and busses are really cheep to Georgetown. Ect. ,, while we were there a protest was ongoing at the parkroyal hotel a ross the road But it was very lighthearted And wasnt a problem If we ever return to penang. I would stay in this hotel again

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Resort Penang

Address: 72 Batu Ferringhi, Batu Ferringhi, Penang Island 11100 , Malaysia
Phone Number:
Location: Malaysia > Penang > Penang Island > Batu Ferringhi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Batu Ferringhi
#6 Romantic Hotel in Batu Ferringhi
#6 Luxury Hotel in Batu Ferringhi
#6 On the Beach Hotel in Batu Ferringhi
#6 Family Hotel in Batu Ferringhi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Resort Penang 4*
Number of rooms: 358
Official Description (provided by the hotel):
The Holiday Inn Resort Penang, together with its excellent location in the heart of famous Batu Ferringhi makes it easily accessible to the Night Market, shops and restaurants. The resort is situated right on the beach, split into two buildings- the Beach Wing, located at the beachside, or Ferringhi Tower, located directly across the road to the beach. The Ferringhi Tower commands spectacular views of both the hills and sea front and is linked by an overhead covered walkway. 358 spacious rooms with a great combination of Family Studios and Kidsuites, the resort is perfect for families and couples looking for a retreat. To also make your every moment of your stay an absolute delight, we make every dining experience special in its own way. As the only hotel offering speciality Northern Indian cuisine, it will be feast that will leave you with 'spicy'memories. At the Holiday Inn Resort Penang, you will discover an exotic way to truly enjoy your vacation and cherish every minute of it. Right from the warmth of the people, the quaint sights & sounds of the island's rich cultural heritage and the rejuvenating hospitality of Holiday Inn Resort Penang. ... more   less 
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Also Known As:
Holiday Inn Resort Penang Hotel Batu Ferringhi
Holiday Inn Penang
Holiday Inn Georgetown
Georgetown Holiday Inn
Holiday Inn Resort Penang Batu Ferringhi

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