We have just spent a very relaxing 10 days here.
First impressions weren't great, our room ( having paid extra for a family suite)
was although spotless drab and in need of redecoration and not what I would expect from a 5 star hotel. We were offered another room in the Rasa wing at an extra cost- having already paid an extra cost for the family suite we felt this was too much.
One of the managers explained that this was a "Resort" and we shouldn't compare the hotel to city "Shangri La's" . Maybe this should be mentioned when booking !
When we checked in we weren't given any information about the kids club or any other services….the couple next to us who where staying in the "Rasa Wing" were greeted with drinks and cold towels…..! My children stood there complaining they were thirsty and weren't offered a drink. Little attention to detail I know but this isn't what I would expect from the Shangri La .
Breakfast was very good and staff were excellent.
The resort grounds were stunning.
The Kids Club was excellent once we found it and my children age 6 and 10 spent a few days there.
Batu Feringgi is an ok place with plenty of restaurants , none that were amazing though.
Food although much more expensive was much better in the hotel.
- Official Description (provided by the hotel):
- Rasa Sayang Resort and Spa is a luxury resort at Batu Feringgi, one of the most inviting beaches in Malaysia. George Town, the oldest colonial city in the country, is less than an hour away by complimentary shuttle, and offers a fascinating mix of Chinese, Malay and Indian culture. ... more less
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- Also Known As:
- Shangri-La`s Rasa Sayang Resort And Spa
- Shangri-La`s Rasa Sayang Hotel Batu Ferringhi
- Shangri Las Rasa Sayang Hotel
- Rasa Sayang Penang
- Shangri Las Rasa Sayang Resort
- Shangri-La's Rasa Sayang Resort & Spa Penang/Batu Ferringhi