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“Heavenly Stay” 5 of 5 stars
Review of Shangri-La's Rasa Sayang Resort & Spa

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Shangri-La's Rasa Sayang Resort & Spa
5.0 of 5 Resort   |   Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100, Malaysia   |  
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Penang Gem Package
Ranked #1 of 13 Hotels in Batu Ferringhi
Eastbourne, United Kingdom
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
39 helpful votes 39 helpful votes
“Heavenly Stay”
5 of 5 stars Reviewed July 22, 2013

My Wife and I recently spent 7 days at this resort and both agree that it was one of the, if not the best hotel, that we have ever stayed in. We stopped here on our way back from Australia after seeing the Lions tour. From the moment we were picked up at the airport we knew that we would be well looked after, cold towels and water at midnight! We stayed in the Rasa wing and were looked after by Izahan, his football stories still make us laugh, and the daily weather report!! Nazri and his food recommendations. Ana and Jessica were both great in helping us to move to another room (our choice, no issue, just wanted to) and with our boarding passes as well. Nothing is too much trouble here and every need is catered for, the service is the best that we have ever had. Malaysian hospitality is truly amazing and cannot be beaten. The Rasa wing included afternoon high tea from 3 until 4 and then if that was not enough it was cocktails and canapes from 5.30 until 7, all inclusive for being in the Rasa wing, after that we were never sure if we wanted dinner or not!!! The surroundings are so peaceful and tranquil, elegant gardens and the beach near by with the sound of the waves in the background you really do think that you are in paradise. Our room overlooked the gardens and the pool and included an outdoor bath!! You have a separate pool as well with free soft drinks all day long. We will never forget the hotel and the staff that looked after us so well and the farewell that they gave us both on our last night and on our last morning, our Bon Voyage chocolates are in the fridge for ever now. Mr & Mrs Bedford Room 2322

Room Tip: Upgrade to the Rasa Wing itself, garden view, you won't regret it!!!
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,921 reviews from our community

Traveler rating
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598
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (523)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Russian first
  • Spanish first
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English first
Sydney, Australia
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 21, 2013

Beautiful hotel. Staff are so friendly and rooms are very clean. The breakfast is fantastic. Pools are great and beach nice and clean. Can not fault this resort. Arrived to wine, fruit Platter, a letter and roses in vase. Talk about feeling special on your honeymoon . From service to how well presented the rooms are staying at this resort is a must. They also have the most comfortable bed and pillows.

Room Tip: We stayed in the garden wing delux sea view . Stay at the Rasa wing if you want an all inclusive ser...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 21, 2013

just back from a 10 day stay at this hotel which was nothing short of magnificent.
Staff and people within this hotel go about their business with a truly WONDERFUL attitude that makes the ambience in the hotel truly remarkable.
we will most definitely return to this hotel to again enjoy and experience the profesional top quality of this incredible hotel.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 20, 2013

Absolutely all round value and excellent service with this Resort package, you pay a little more but get real value for money. Resort facilities were excellent no complaints and the people just great, all of them. High Tea and afternoon drinks great value and very enjoyable, all round good location.

Room Tip: Just watch the alarm on the back door.
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  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 20, 2013

It is a fantastic place to spend a holiday. Our room was upgraded to a suite which was awesome. All the staff were very courteous and we were very well taken care by them. The breakfast buffet was lovely.
Overall it was a great experience and at the moment I cannot think of anything that was not good or needs improvement.
I will definitely visit this resort again!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed July 19, 2013 via mobile

We stayed at the rasa wing whis was worth the extra money due to the freebies. beautiful hotel, gardens and pool areas in particular. Staff are very friendly and extremely helpful.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Top Contributor
58 reviews 58 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed July 19, 2013 via mobile

We stayed four nights in July at the Rasa wing. Room was ok. It is great value with afternoon tea from 3-4 and pre dinner drinks including cocktails and canapés from 5 30 - 7pm each night. It is worth upgrading if you do not have kids.

Rasa pool area very nice with free soft drink and juices also. The staff are extremely friendly and go out of their way to help you. I did not want to leave and would most certainly come back. It was my 30th birthday and a cake was left in room which was a nice touch.

Great location - many restaurants nearby and night markets. High recommend hotel to all.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La's Rasa Sayang Resort & Spa

Address: Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
Location: Malaysia > Penang > Penang Island > Batu Ferringhi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Batu Ferringhi
#1 Romantic Hotel in Batu Ferringhi
#1 Spa Hotel in Batu Ferringhi
#1 Family Hotel in Batu Ferringhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La's Rasa Sayang Resort & Spa 5*
Number of rooms: 304
Official Description (provided by the hotel):
Rasa Sayang Resort and Spa is a luxury resort at Batu Feringgi, one of the most inviting beaches in Malaysia. George Town, the oldest colonial city in the country, is less than an hour away by complimentary shuttle, and offers a fascinating mix of Chinese, Malay and Indian culture. ... more   less 
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Also Known As:
Shangri-La`s Rasa Sayang Resort And Spa
Shangri-La`s Rasa Sayang Hotel Batu Ferringhi
Shangri Las Rasa Sayang Hotel
Rasa Sayang Penang
Shangri Las Rasa Sayang Resort
Shangri-La's Rasa Sayang Resort & Spa Penang/Batu Ferringhi

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