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“Disappointing start.” 3 of 5 stars
Review of Golden Sands Resort by Shangri-La

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Golden Sands Resort by Shangri-La
4.0 of 5 Hotel   |   Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100, Malaysia   |  
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Ranked #4 of 12 hotels in Batu Ferringhi
yorkshire
Top Contributor
61 reviews 61 reviews
25 hotel reviews
Reviews in 27 cities Reviews in 27 cities
47 helpful votes 47 helpful votes
“Disappointing start.”
3 of 5 stars Reviewed March 16, 2013

We arrived at this hotel early and was told we had been given a "special room" 163.
The room was on the bottom floor...smack bang next to the lifts!!
It was very large, with a fab view of the car park.
We had booked a superior hillview room (without doing our research first!!) Our travel agent recommended the hotel.
But we thought.. well, we wont be in the room too much as we had some sightseeing to do.
We dined at Long Beach Cafe and had some lovely freshly cooked food.
The night market outside the hotel is also good fun.
We decided on an early night due to traveling, and around 10.30 pm there was an almighty racket (generator???) The "ping ping" from the lifts and the banging doors were also proving to be very irritating.
At 11.30 my husband went to reception and explained that there was no way we could sleep with the noise. No problem...we were told to leave all our things and move to room 111.
This proved to be just as noisy, we could still hear the generator?? and also the noise from the reception area.
We decided to move back to our original room and stick it out until morning. The noise continued until around 2.30 am. We just had to put up with the pinging lifts then.
Next morning my husband asked to see the manager and explained the situation. All the staff we encountered claimed not to know what the noise was.
We were then given another room on the 6th floor, with a view of the very busy main road and traffic noise to match.
We admitted defeat and carried on with our holiday.
One day i had to seek out a housekeeper and ask for drink supplies to be replenished as we had run out.
Buffet breakfast was noisy and very busy, there was a large choice of fresh food.
The hotel itself was lovely and clean with friendly staff. Facilities were plentiful with a well equipped gym. Wi-fi was efficient. Whilst we were there the hotel was very busy with several conferences being held there. On the days there was no conferences the hotel was quiet.
We did not use the beach.
We did consider upgrading to a sea view room but as we were only there for 5 nights we decided to wait until we arrived at our next destination the Rasa Ria in Borneo as we were there longer.
We felt dissapointed with this hotel and with hindsight it is not one we would have chosen ourselves, and its a shame as the hotel and staff are lovely, and kept very clean.
Maybe we were just unlucky on this occasion.
If i had to go again i would definitely need a balcony, which all the sea view rooms have. I have a suspicion that all the hillview rooms could be noisy.

Room Tip: After changing rooms (hillview) three times i would recommend sea facing rooms.
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (484)
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Manchester
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 16, 2013

We stayed at this hotel after a busy three days in KL. What a great place to relax and unwind! We had a second floor sea facing room which you have to pay extra for , as the non seafacing rooms do not have balconies. We could not fault the place, the room we had was bright and comfortable, with a powerful shower and huge comfy bed, with towels and linen changed regularly.
There was an abundance of sunbeds and although some people put towels on their preferred ones, early morning, there really was no need to do this as there were plenty to choose from. The water coolers placed near the pool was a nice touch too.
We stayed bed and breakfast,and for lunch on most days, we walked out of the hotel to the beach and turned left to the end of the path then left again to a place called OK Cafe. It dosnt look much of a place but the young couple who cook the food are lovely people, very welcoming and the food is delicious and very cheap, much cheaper than the hotel.
I did not use the spa facility or gym so cannot comment.
There are plenty of places to eat in the evening and do give the Hawker centres especially long beach Cafe a go. All types of food are available and again very delicious, we had no stomach problems at all.
We visited Malaysia 10 years ago and like everywhere the prices have incresed, Alcohol is no longer cheap , but the food is still good value for money, and of course you have the night market for bargain fake goods.
All in all the hotel was perfect for us, we have no children and although it is a family hotel it was not over run with children, they have their own pool area and we found sunbathing in the garden area very peaceful indeed. A bit disapponted we could not swim in the sea as there were jellyfish, but the pool made up for it. Hope you find this helpful. Enjoy!

Room Tip: if you like sitting on the balcony ensure you upgrade to a sea facing room
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 16, 2013

Stayed here in December with my family of 7 adults and 2 kids. Great service from the staff upon arrival. We arrived earlier than the check in time, but we got our rooms ready- all clean and polish. We were even upgraded to the rooms facing the sea, right smack at the centre. Wonderful view! Breakfast was good with variety of choices.
The beach was lovely and there are people that can arrange for water sport if you are interested. One thing to note though, the beach has jellyfish so you cannot swim in it. They had a small area where it was possible to swim but we deicded instead to book a boat to monkey island directly from the hotel beach and went there in the morning. Took about 20 minutes to get there and we swam there. You could arrange for a barbeque at the monkey island beach as well.
If you need to book a tour, the hotel can help you with it. Or you could go out on the streets, there are plenty of tour agency that can arrange for you. Restaurant, local food stalls and spas are just abundant outside the hotel. There are even night markets. What more do you need??

Room Tip: get the seaview room! It is amazing.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
3 of 5 stars Reviewed March 15, 2013 via mobile

We stayed at the Golden Sands for a week in March. The resort itself is quite nice and has good facilities, particularly for families. The rooms are very dated and quite small. We payed for a Sea facing room and upon our arrival we were put on the first floor with a view of only the pool and not the beach at all. We were then told we could upgrade to another room on a higher level but we were charged even more for it. Quite disappointing when you have already payed for something and have to pay for it again because it is not what they described. The bathrooms are very old looking and mould has formed on the bathtub. When we arrived to our room (that we had to pay extra for) was dirty and looked like it was not ready for guests. Stains everywhere, dust and dirt. Very disappointing. The service is good and the staff are lovely but somebody really needs to put some effort into fixing the rooms. The location is good as the night market is set up right outside the resort. However it is quite far from the main town and its not a short ride to get there either. Overall the pictures are very deceiving and if you decide to stay here make sure you get what you have payed for.

  • Stayed March 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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staffordshire
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
Reviews in 28 cities Reviews in 28 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 15, 2013

Penang is a flight from Kuala Lumpa and after a long flight I began to think this was a stop over too far! A 45 minute flight and then a 40 minute taxi drive with a driver who from his driving thought we were trying to qualify for the Malaysian Grand Prix ! However once at the hotel We were pleased we had made the effort .The bedrooms were well equipped and comfortable .The breakfasts were excellent and the little cafe near the beach delightful especially the band that sang for the guests. The communal areas including pool areas ,lounges, spa and gardens were beautiful .The night market is just beyond the hotels gates which is another plus point.This hotel benefits from close proximity to a sandy beach with a wide array of watersports on offer.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 15, 2013

We stayed at The Golden Sands in September 2011 during my friend's wedding. We secured a room on level 3 for $100 per night.

We could not believe the value for money in this hotel. The service was extreemly friendly the staff were never unhappy or unattentive.

The A/C in our room was not working on our arrival but it was fixed within the hour while we enjoyed the pool and gardens.

Right next door is another (and slightly more upmarket) resort which belongs to the same chain. They share the grounds and gardens flow through between the two.

The rooms were very well presented and felt quite luxurious expecially for $100 per night. You could barely get a Motel for that kind of money in my hometown of Perth, Western Australia.

I would not hesistate recommending this resort to my friends and would happily stay there again.

Infact one of my friends and his partner just came back from there in Oct 2012 and were also very impressed.

Room Tip: All the rooms face the beach and most have good views. I would try and get level 3 and above.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 15, 2013

Love this hotel and have been there 6 times the last being feb this year. The hotel has been updated since we were there 5 years ago now having a cool lounge with computers and library if you fancy 'chill' time. Now free wi fi and this works in the hotel grounds too. The strip had changed since we were last there and there is building work going on so in a few years time guess the area be totally different. The staff are lovely and nothing too much trouble. We had a sea view room which gives great views out to sea especially great to watch the lightening out at sea. We were there over Chinese new year and the hotel was busier for about 4 or 5 days. Recommendations for eating: out of the front of the hotel across the road to your left is a bug building with a bank on the ground floor. On the second floor is a restaurant called Andrew's - he used to be on the main strip road. Excellent food. Does al la carte but also an all you can eat buffet for 24 ringgits. It's not a buffet as such you choose off the menu and you can have as many dishes as you want. We used to have small amounts of 6 different starters and usually 4 mains plus rice, veg etc and ice cream for less than £6 each. His sister has a little place for lunch. Out of the hotel gardens at the back turn left then first left up a little walkway. You can eat there at lunchtime for about £3 each and she also makes sandwiches which we had to ake away. Don't order anything bigger than small for one person as small consists of 4 slices of bread all for just over £1.
All in all a brill hol again and will deinately be back

Room Tip: Have had rooms on floors 4 upwards and all been fine however if you want sea view higher up the bett...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Golden Sands Resort by Shangri-La

Address: Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
Location: Malaysia > Penang > Penang Island > Batu Ferringhi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Batu Ferringhi
#3 Romantic Hotel in Batu Ferringhi
#4 Luxury Hotel in Batu Ferringhi
#4 On the Beach Hotel in Batu Ferringhi
#5 Family Hotel in Batu Ferringhi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Golden Sands Resort by Shangri-La 4*
Official Description (provided by the hotel):
Golden Sands Resort by Shangri-La in Malaysia, Penang is the epitome of premier resort getaway for families, groups and individual travellers. Situated in the midst of a laid-back seaside village and the popular Batu Feringgi beach, its locale provides ample opportunity for exploration and leisure. Embraced by sun, surf and fun, the resort's diversity and accessibility is the perfect antidote for jet lag and boredom. Among its 387 rooms include the biggest family suites, with some equipped with Murphy beds (a retractable bed that fits neatly into walls). Dining options include Sigi's Bar & Grill on the beach, a Garden Cafe with 360 degree view of the gardens and pools, a Lobby Lounge overlooking the landscaped garden, state-of-art meeting rooms, banquet hall and Cool Lounge, an innovative transit lounge for early check-in and late check-out stand ready to serve guests. George Town, a UNESCO world heritage site is a short drive away. So are the island's nature trails and myriad cultural centres. Recreational facilities include a water sports center, three tennis courts, Health Club , a Par 3 Executive Golf Courts, two swimming pools with an outdoor Jacuzzi and Adventure Zone, an in house Family Entertainment Centre. An evolving recreational calendar includes activities organized for in-house guests of all ages ... more   less 
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Also Known As:
Golden Sands Resort By Shangri-La Hotel Batu Ferringhi
Golden Sands Batu Ferringhi
Golden Sands Resort By Shangri-La Penang/Batu Ferringhi

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