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Golden Sands Resort by Shangri-La: Traveler Reviews

4.0 of 5
Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
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Golden Sands Resort by Shangri-La
Ranked #5 of 12 hotels in Batu Ferringhi
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919 reviews from our community

Traveler rating
    370
    322
    143
    59
    25
See reviews for
Families
415
 
Couples
295
 
Solo
12
 
Business
27
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
1 review
“Nice facilities - room is dated”
3 of 5 stars Reviewed March 15, 2013 via mobile

We stayed at the Golden Sands for a week in March. The resort itself is quite nice and has good facilities, particularly for families. The rooms are very dated and quite small. We payed for a Sea facing room and upon our arrival we were put on the first floor with a view of only the pool and not the beach at all. We were then told we could upgrade to another room on a higher level but we were charged even more for it. Quite disappointing when you have already payed for something and have to pay for it again because it is not what they described. The bathrooms are very old looking and mould has formed on the bathtub. When we arrived to our room (that we had to pay extra for) was dirty and looked like it was not ready for guests. Stains everywhere, dust and dirt. Very disappointing. The service is good and the staff are lovely but somebody really needs to put some effort into fixing the rooms. The location is good as the night market is set up right outside the resort. However it is quite far from the main town and its not a short ride to get there either. Overall the pictures are very deceiving and if you decide to stay here make sure you get what you have payed for.

  • Stayed March 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Cazza742 about Golden Sands Resort by Shangri-La
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
staffordshire
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
“RELAXING!”
5 of 5 stars Reviewed March 15, 2013

Penang is a flight from Kuala Lumpa and after a long flight I began to think this was a stop over too far! A 45 minute flight and then a 40 minute taxi drive with a driver who from his driving thought we were trying to qualify for the Malaysian Grand Prix ! However once at the hotel We were pleased we had made the effort .The bedrooms were well equipped and comfortable .The breakfasts were excellent and the little cafe near the beach delightful especially the band that sang for the guests. The communal areas including pool areas ,lounges, spa and gardens were beautiful .The night market is just beyond the hotels gates which is another plus point.This hotel benefits from close proximity to a sandy beach with a wide array of watersports on offer.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask khill02 about Golden Sands Resort by Shangri-La
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Probably one of the best in Penang”
5 of 5 stars Reviewed March 15, 2013

We stayed at The Golden Sands in September 2011 during my friend's wedding. We secured a room on level 3 for $100 per night.

We could not believe the value for money in this hotel. The service was extreemly friendly the staff were never unhappy or unattentive.

The A/C in our room was not working on our arrival but it was fixed within the hour while we enjoyed the pool and gardens.

Right next door is another (and slightly more upmarket) resort which belongs to the same chain. They share the grounds and gardens flow through between the two.

The rooms were very well presented and felt quite luxurious expecially for $100 per night. You could barely get a Motel for that kind of money in my hometown of Perth, Western Australia.

I would not hesistate recommending this resort to my friends and would happily stay there again.

Infact one of my friends and his partner just came back from there in Oct 2012 and were also very impressed.

Room Tip: All the rooms face the beach and most have good views. I would try and get level 3 and above.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Krys_Bielski about Golden Sands Resort by Shangri-La
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Brill hol”
5 of 5 stars Reviewed March 15, 2013

Love this hotel and have been there 6 times the last being feb this year. The hotel has been updated since we were there 5 years ago now having a cool lounge with computers and library if you fancy 'chill' time. Now free wi fi and this works in the hotel grounds too. The strip had changed since we were last there and there is building work going on so in a few years time guess the area be totally different. The staff are lovely and nothing too much trouble. We had a sea view room which gives great views out to sea especially great to watch the lightening out at sea. We were there over Chinese new year and the hotel was busier for about 4 or 5 days. Recommendations for eating: out of the front of the hotel across the road to your left is a bug building with a bank on the ground floor. On the second floor is a restaurant called Andrew's - he used to be on the main strip road. Excellent food. Does al la carte but also an all you can eat buffet for 24 ringgits. It's not a buffet as such you choose off the menu and you can have as many dishes as you want. We used to have small amounts of 6 different starters and usually 4 mains plus rice, veg etc and ice cream for less than £6 each. His sister has a little place for lunch. Out of the hotel gardens at the back turn left then first left up a little walkway. You can eat there at lunchtime for about £3 each and she also makes sandwiches which we had to ake away. Don't order anything bigger than small for one person as small consists of 4 slices of bread all for just over £1.
All in all a brill hol again and will deinately be back

Room Tip: Have had rooms on floors 4 upwards and all been fine however if you want sea view higher up the bett...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by Juduth for Batu Ferringhi
Ask Juduth about Golden Sands Resort by Shangri-La
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
“Great resort!”
5 of 5 stars Reviewed March 15, 2013

Golden Sands resort is a very relaxed and comfortable hotel with all the amenities you need and a good location for a it of rest and relaxation.

We were upgraded to a sea view room free of charge on arrival which was a welcome surprise and were very happy with our stay.

The breakfast was very good (Even having just come from Shangri La KL!) and staff always very friendly and helpful.

Cocktails at Sigi's bar were of a very high standard although priced quite high (To be expected in a hotel bar).

We had lunch most days while soaking in the sun in the gardens from Sigis and the food was always very good and actually a reasonable price, although we found the 'wave a flag for service' quite amusing (but beats having to get up!)

The resort is right on the beach which was very useful when a very kind skipper gave us a ride back to the hotel from Monkey beach in a VERY fast speedboat... Great fun.

The shuttle bus from Batu Ferringgi to Traders Hotel in Georgetown is very useful for getting into town and saves a bit of cash getting a taxi which would probably cost about 40-50RM.

All in all, a very pleasent stay and we were sad to leave.

Room Tip: Chose a sea view room if at all possible.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask RichardBroadfield about Golden Sands Resort by Shangri-La
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Golden Sands Resort by Shangri-La

Also Known As:
Golden Sands Resort By Shangri-La Hotel
Golden Sands Resort By Shangri-La Hotel Batu Ferringhi
Golden Sands Batu Ferringhi
Golden Sands Resort By Shangri-La Penang/Batu Ferringhi
Address: Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
Region: Malaysia > Penang > Penang Island > Batu Ferringhi
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kids Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotels in Batu Ferringhi
#5 On the Beach Hotels in Batu Ferringhi
#5 Family Hotels in Batu Ferringhi
#5 Romantic Hotels in Batu Ferringhi
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Golden Sands Resort by Shangri-La in Malaysia, Penang is the epitome of premier resort getaway for families, groups and individual travellers. Situated in the midst of a laid-back seaside village and the popular Batu Feringgi beach, its locale provides ample opportunity for exploration and leisure. Embraced by sun, surf and fun, the resort's diversity and accessibility is the perfect antidote for jet lag and boredom. Among its 387 rooms include the biggest family suites, with some equipped with Murphy beds (a retractable bed that fits neatly into walls). Dining options include Sigi's Bar & Grill on the beach, a Garden Cafe with 360 degree view of the gardens and pools, a Lobby Lounge overlooking the landscaped garden, state-of-art meeting rooms, banquet hall and Cool Lounge, an innovative transit lounge for early check-in and late check-out stand ready to serve guests. George Town, a UNESCO world heritage site is a short drive away. So are the island's nature trails and myriad cultural centres. Recreational facilities include a water sports center, three tennis courts, Health Club , a Par 3 Executive Golf Courts, two swimming pools with an outdoor Jacuzzi and Adventure Zone, an in house Family Entertainment Centre. An evolving recreational calendar includes activities organized for in-house guests of all ages ... more   less 
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