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“RELAXING!” 5 of 5 stars
Review of Golden Sands Resort by Shangri-La

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Golden Sands Resort by Shangri-La
4.0 of 5 Hotel   |   Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100, Malaysia   |  
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Ranked #4 of 12 Hotels in Batu Ferringhi
Kent, United Kingdom
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
Reviews in 30 cities Reviews in 30 cities
28 helpful votes 28 helpful votes
“RELAXING!”
5 of 5 stars Reviewed March 15, 2013

Penang is a flight from Kuala Lumpa and after a long flight I began to think this was a stop over too far! A 45 minute flight and then a 40 minute taxi drive with a driver who from his driving thought we were trying to qualify for the Malaysian Grand Prix ! However once at the hotel We were pleased we had made the effort .The bedrooms were well equipped and comfortable .The breakfasts were excellent and the little cafe near the beach delightful especially the band that sang for the guests. The communal areas including pool areas ,lounges, spa and gardens were beautiful .The night market is just beyond the hotels gates which is another plus point.This hotel benefits from close proximity to a sandy beach with a wide array of watersports on offer.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,616 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (544)
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Perth, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 15, 2013

We stayed at The Golden Sands in September 2011 during my friend's wedding. We secured a room on level 3 for $100 per night.

We could not believe the value for money in this hotel. The service was extreemly friendly the staff were never unhappy or unattentive.

The A/C in our room was not working on our arrival but it was fixed within the hour while we enjoyed the pool and gardens.

Right next door is another (and slightly more upmarket) resort which belongs to the same chain. They share the grounds and gardens flow through between the two.

The rooms were very well presented and felt quite luxurious expecially for $100 per night. You could barely get a Motel for that kind of money in my hometown of Perth, Western Australia.

I would not hesistate recommending this resort to my friends and would happily stay there again.

Infact one of my friends and his partner just came back from there in Oct 2012 and were also very impressed.

Room Tip: All the rooms face the beach and most have good views. I would try and get level 3 and above.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 15, 2013

Love this hotel and have been there 6 times the last being feb this year. The hotel has been updated since we were there 5 years ago now having a cool lounge with computers and library if you fancy 'chill' time. Now free wi fi and this works in the hotel grounds too. The strip had changed since we were last there and there is building work going on so in a few years time guess the area be totally different. The staff are lovely and nothing too much trouble. We had a sea view room which gives great views out to sea especially great to watch the lightening out at sea. We were there over Chinese new year and the hotel was busier for about 4 or 5 days. Recommendations for eating: out of the front of the hotel across the road to your left is a bug building with a bank on the ground floor. On the second floor is a restaurant called Andrew's - he used to be on the main strip road. Excellent food. Does al la carte but also an all you can eat buffet for 24 ringgits. It's not a buffet as such you choose off the menu and you can have as many dishes as you want. We used to have small amounts of 6 different starters and usually 4 mains plus rice, veg etc and ice cream for less than £6 each. His sister has a little place for lunch. Out of the hotel gardens at the back turn left then first left up a little walkway. You can eat there at lunchtime for about £3 each and she also makes sandwiches which we had to ake away. Don't order anything bigger than small for one person as small consists of 4 slices of bread all for just over £1.
All in all a brill hol again and will deinately be back

Room Tip: Have had rooms on floors 4 upwards and all been fine however if you want sea view higher up the bett...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed March 15, 2013

Golden Sands resort is a very relaxed and comfortable hotel with all the amenities you need and a good location for a it of rest and relaxation.

We were upgraded to a sea view room free of charge on arrival which was a welcome surprise and were very happy with our stay.

The breakfast was very good (Even having just come from Shangri La KL!) and staff always very friendly and helpful.

Cocktails at Sigi's bar were of a very high standard although priced quite high (To be expected in a hotel bar).

We had lunch most days while soaking in the sun in the gardens from Sigis and the food was always very good and actually a reasonable price, although we found the 'wave a flag for service' quite amusing (but beats having to get up!)

The resort is right on the beach which was very useful when a very kind skipper gave us a ride back to the hotel from Monkey beach in a VERY fast speedboat... Great fun.

The shuttle bus from Batu Ferringgi to Traders Hotel in Georgetown is very useful for getting into town and saves a bit of cash getting a taxi which would probably cost about 40-50RM.

All in all, a very pleasent stay and we were sad to leave.

Room Tip: Chose a sea view room if at all possible.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 15, 2013

We have had regular holidays at the Golden Sands Beach Resort, Penang over the past 18 years and have enjoyed every stay.

The hotel has had a recent face lift which compliments the high standards and service of the staff who are always happy to assist guests.

If we had one complaint it is that the rooms do not have a seperate shower recess and one has to negotiate the bath and shower curtain. A small price to pay though. There is a wide range of food options available at breakfast each morning and the food is always excellent.

The strip outside the hotel still boasts very good restuarants at very reasonable prices. Our faourite this trip was the Wizard of Food Restuarant - go left 100 meters from the front of the hotel. The Hawkers food hall to the right of the hotel is also of excellent value with a wide range of food options.

Always nice to return to this hotel.

Room Tip: Good views from the 6th/7th floors but you pay extra for these rooms. If you want a high floor witho...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 12, 2013

Went to this hotel in a beginning of March 2013, just for a weekend getaway from KL. The taxi ride from the airport was around 1hour, but it was OK. Hotel stuff was very nice, I mean very!! nice, once we got there. Room looked good, not so old furnished as I read in some reviews, bathroom was nice as well. We got the Ocean view, but since we were in third level, it was basically a pool view, also great. Pool area was nice looking, water was for my taste to warm, and surrounding floor to hard to walk on barefoot. But drinks were very tasty and happy hour long enough:-) (from 5pm to 8pm). Beach is for to max.walk around, I would not dip in a see. To dirty and smelly, although we went for a jet ski ride, and that was amazing with a coming sunset. Breakfast was good enough, but coffee (as I am coffee lover) was terrible! Selection of food was good and very variable, but nothing so special or tasting amazingly. In conclusion I would go there again, but looked for something better and new first.

Room Tip: Ask for a Ocean view on a high level floor, 5 or 6 on a left side of a hotel and you see the sunset!
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geelong Australia
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 10, 2013

As a family we finally returned to the Golden Sands after visiting regularly with expats from 1988 until 1995. We were apprehensive. Would it be as good as we remembered? YES it was. We were greeted warmly by the traditionally dressed staff at the grand entrance and led to reception where we were greeted with a cold drink. Some of our family and friends were on the 6th floor and we were on the 5th. The 5th floor is a smoking floor and as we explained to the staff we were not smokers. They effortlessly moved us to the non-smoking 6th floor and we had 3 lovely rooms. The rooms on the “hill side” of the hotel are much bigger and spacious due to the curve of the building and they get beautiful sunrises over the hill. They have also been extended and have double glazed windows. Back in the nineties these rooms had balconies but the traffic noise is now decreased by filling in the balconies. We prefer theses rooms even though the sea view rooms have a view they are quite small. The king size beds are great and our room also had a full size couch and a desk. The curtains are fully block out and the room is dark which was very good for us sleeping at night. There is very good lighting and also a night light which turns on under the bedside table and also in the bathroom for night use. The free wifi worked very well and we were able to continue business in our room.

The Buffet Breakfast is just as extensive as our past visits. We could choose from an enormous array of foods including 4 different types of roti and other Malay and Indian dishes, omelets and egg dishes prepared by the chef, soups, fresh fruits and of course all western style breakfast food. The usual pancakes, waffles, pastries, breads and cakes were available and fruit juices and cappuccino to wash it all down. 2 chefs were available to cook your own individual breakfast. I had a delicious breakfast of noodles, bean shoots and vegetables with a tangy sauce all freshly cooked by the chef. We stayed 7 days and each morning there was a different choice of Malay and Indian curries with beef or chicken. The breakfast area has been extended and this helped with busy mornings which are mostly Saturday and Sunday. The dinner buffet was very good and we ate at the Seafood evening and the Surf and Turf evening. Deserts were beautifully presented with a mixture of Malay and French offerings and the Tiramisu was yummy. They even had desserts for children with fairy cakes, sprinkles and ice cream. Staff for all meals were attentive and always had a smile and tine to chat.

The resort grounds are extensive. There are many pools of different shapes winding around rocks and excellent landscaping. There is a slippery slide for children and a hot pool for adults. The palms and other mature trees provide great dappled shade and there are more lounge chairs and small tables than needed which made for a pleasant stay. Activities include a short nine hole golf course, two le petanque pitches, table tennis, tennis, organised jungle walks, cooking classes and more. Every day the activities were advertised around the resort and well in advance too. You could feel confident in doing everything or nothing and just lazing away under a palm with the gentle sea breeze and a foot massage. In the evenings there is a night market every night stretching along the Batu Ferringhi road and it was good to walk along and meet the locals who loved us looking at their goods but did not pester us if we then moved on. There is also a good selection of eating places along the road and mini markets too. Just watch out crossing the road! The Happy Living Room Café Bar and Gallery was our favorite.

The resort has a shuttle bus to their sister hotel in Georgetown. It is free but advisable to book the day before. The economy of Penang is hurting a bit right now so some shops have gone and other shops have extensive sales. We didn’t find the shopping as good as previous visits but it is worth a visit to Georgetown to view the old colonial houses now being saved and to see the rows and rows of 2 storey original shops and houses and the general hustle and bustle of the town. We enjoyed our leisurely walk along Gurney drive and into the new shopping mall, Gurney Plaza. The shuttle bus will let you off here if you wish.

Overall we were very happy and enjoyed our return visit after so many years being away. All staff were very professional and very friendly. They genuinely wanted our stay to be a good one. Thank you Golden Sands.

Room Tip: Choose a room on the 6th floor with a hill view as it will be spacious. Make sure it is a non smokin...
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Golden Sands Resort by Shangri-La

Address: Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
Location: Malaysia > Penang > Penang Island > Batu Ferringhi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Batu Ferringhi
#3 Spa Hotel in Batu Ferringhi
#3 Business Hotel in Batu Ferringhi
#4 On the Beach Hotel in Batu Ferringhi
#4 Luxury Hotel in Batu Ferringhi
#5 Family Hotel in Batu Ferringhi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Golden Sands Resort by Shangri-La 4*
Number of rooms: 387
Official Description (provided by the hotel):
Golden Sands Resort by Shangri-La in Malaysia, Penang is the epitome of premier resort getaway for families, groups and individual travellers. Situated in the midst of a laid-back seaside village and the popular Batu Feringgi beach, its locale provides ample opportunity for exploration and leisure. Embraced by sun, surf and fun, the resort's diversity and accessibility is the perfect antidote for jet lag and boredom. Among its 387 rooms include the biggest family suites, with some equipped with Murphy beds (a retractable bed that fits neatly into walls). Dining options include Sigi's Bar & Grill on the beach, a Garden Cafe with 360 degree view of the gardens and pools, a Lobby Lounge overlooking the landscaped garden, state-of-art meeting rooms, banquet hall and Cool Lounge, an innovative transit lounge for early check-in and late check-out stand ready to serve guests. George Town, a UNESCO world heritage site is a short drive away. So are the island's nature trails and myriad cultural centres. Recreational facilities include a water sports center, three tennis courts, Health Club , a Par 3 Executive Golf Courts, two swimming pools with an outdoor Jacuzzi and Adventure Zone, an in house Family Entertainment Centre. An evolving recreational calendar includes activities organized for in-house guests of all ages ... more   less 
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Also Known As:
Golden Sands Resort By Shangri-La Hotel Batu Ferringhi
Golden Sands Batu Ferringhi
Golden Sands Resort By Shangri-La Penang/Batu Ferringhi

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