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“Great resort!” 5 of 5 stars
Review of Golden Sands Resort by Shangri-La

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Golden Sands Resort by Shangri-La
4.0 of 5 Hotel   |   Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100, Malaysia   |  
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Ranked #5 of 13 Hotels in Batu Ferringhi
London, United Kingdom
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
“Great resort!”
5 of 5 stars Reviewed March 15, 2013

Golden Sands resort is a very relaxed and comfortable hotel with all the amenities you need and a good location for a it of rest and relaxation.

We were upgraded to a sea view room free of charge on arrival which was a welcome surprise and were very happy with our stay.

The breakfast was very good (Even having just come from Shangri La KL!) and staff always very friendly and helpful.

Cocktails at Sigi's bar were of a very high standard although priced quite high (To be expected in a hotel bar).

We had lunch most days while soaking in the sun in the gardens from Sigis and the food was always very good and actually a reasonable price, although we found the 'wave a flag for service' quite amusing (but beats having to get up!)

The resort is right on the beach which was very useful when a very kind skipper gave us a ride back to the hotel from Monkey beach in a VERY fast speedboat... Great fun.

The shuttle bus from Batu Ferringgi to Traders Hotel in Georgetown is very useful for getting into town and saves a bit of cash getting a taxi which would probably cost about 40-50RM.

All in all, a very pleasent stay and we were sad to leave.

Room Tip: Chose a sea view room if at all possible.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (581)
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Sydney, Australia
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
Reviews in 25 cities Reviews in 25 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 15, 2013

We have had regular holidays at the Golden Sands Beach Resort, Penang over the past 18 years and have enjoyed every stay.

The hotel has had a recent face lift which compliments the high standards and service of the staff who are always happy to assist guests.

If we had one complaint it is that the rooms do not have a seperate shower recess and one has to negotiate the bath and shower curtain. A small price to pay though. There is a wide range of food options available at breakfast each morning and the food is always excellent.

The strip outside the hotel still boasts very good restuarants at very reasonable prices. Our faourite this trip was the Wizard of Food Restuarant - go left 100 meters from the front of the hotel. The Hawkers food hall to the right of the hotel is also of excellent value with a wide range of food options.

Always nice to return to this hotel.

Room Tip: Good views from the 6th/7th floors but you pay extra for these rooms. If you want a high floor witho...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kuala Lumpur, Malaysia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 12, 2013

Went to this hotel in a beginning of March 2013, just for a weekend getaway from KL. The taxi ride from the airport was around 1hour, but it was OK. Hotel stuff was very nice, I mean very!! nice, once we got there. Room looked good, not so old furnished as I read in some reviews, bathroom was nice as well. We got the Ocean view, but since we were in third level, it was basically a pool view, also great. Pool area was nice looking, water was for my taste to warm, and surrounding floor to hard to walk on barefoot. But drinks were very tasty and happy hour long enough:-) (from 5pm to 8pm). Beach is for to max.walk around, I would not dip in a see. To dirty and smelly, although we went for a jet ski ride, and that was amazing with a coming sunset. Breakfast was good enough, but coffee (as I am coffee lover) was terrible! Selection of food was good and very variable, but nothing so special or tasting amazingly. In conclusion I would go there again, but looked for something better and new first.

Room Tip: Ask for a Ocean view on a high level floor, 5 or 6 on a left side of a hotel and you see the sunset!
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geelong Australia
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 10, 2013

As a family we finally returned to the Golden Sands after visiting regularly with expats from 1988 until 1995. We were apprehensive. Would it be as good as we remembered? YES it was. We were greeted warmly by the traditionally dressed staff at the grand entrance and led to reception where we were greeted with a cold drink. Some of our family and friends were on the 6th floor and we were on the 5th. The 5th floor is a smoking floor and as we explained to the staff we were not smokers. They effortlessly moved us to the non-smoking 6th floor and we had 3 lovely rooms. The rooms on the “hill side” of the hotel are much bigger and spacious due to the curve of the building and they get beautiful sunrises over the hill. They have also been extended and have double glazed windows. Back in the nineties these rooms had balconies but the traffic noise is now decreased by filling in the balconies. We prefer theses rooms even though the sea view rooms have a view they are quite small. The king size beds are great and our room also had a full size couch and a desk. The curtains are fully block out and the room is dark which was very good for us sleeping at night. There is very good lighting and also a night light which turns on under the bedside table and also in the bathroom for night use. The free wifi worked very well and we were able to continue business in our room.

The Buffet Breakfast is just as extensive as our past visits. We could choose from an enormous array of foods including 4 different types of roti and other Malay and Indian dishes, omelets and egg dishes prepared by the chef, soups, fresh fruits and of course all western style breakfast food. The usual pancakes, waffles, pastries, breads and cakes were available and fruit juices and cappuccino to wash it all down. 2 chefs were available to cook your own individual breakfast. I had a delicious breakfast of noodles, bean shoots and vegetables with a tangy sauce all freshly cooked by the chef. We stayed 7 days and each morning there was a different choice of Malay and Indian curries with beef or chicken. The breakfast area has been extended and this helped with busy mornings which are mostly Saturday and Sunday. The dinner buffet was very good and we ate at the Seafood evening and the Surf and Turf evening. Deserts were beautifully presented with a mixture of Malay and French offerings and the Tiramisu was yummy. They even had desserts for children with fairy cakes, sprinkles and ice cream. Staff for all meals were attentive and always had a smile and tine to chat.

The resort grounds are extensive. There are many pools of different shapes winding around rocks and excellent landscaping. There is a slippery slide for children and a hot pool for adults. The palms and other mature trees provide great dappled shade and there are more lounge chairs and small tables than needed which made for a pleasant stay. Activities include a short nine hole golf course, two le petanque pitches, table tennis, tennis, organised jungle walks, cooking classes and more. Every day the activities were advertised around the resort and well in advance too. You could feel confident in doing everything or nothing and just lazing away under a palm with the gentle sea breeze and a foot massage. In the evenings there is a night market every night stretching along the Batu Ferringhi road and it was good to walk along and meet the locals who loved us looking at their goods but did not pester us if we then moved on. There is also a good selection of eating places along the road and mini markets too. Just watch out crossing the road! The Happy Living Room Café Bar and Gallery was our favorite.

The resort has a shuttle bus to their sister hotel in Georgetown. It is free but advisable to book the day before. The economy of Penang is hurting a bit right now so some shops have gone and other shops have extensive sales. We didn’t find the shopping as good as previous visits but it is worth a visit to Georgetown to view the old colonial houses now being saved and to see the rows and rows of 2 storey original shops and houses and the general hustle and bustle of the town. We enjoyed our leisurely walk along Gurney drive and into the new shopping mall, Gurney Plaza. The shuttle bus will let you off here if you wish.

Overall we were very happy and enjoyed our return visit after so many years being away. All staff were very professional and very friendly. They genuinely wanted our stay to be a good one. Thank you Golden Sands.

Room Tip: Choose a room on the 6th floor with a hill view as it will be spacious. Make sure it is a non smokin...
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kuala Lumpur, Malaysia
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 8, 2013

Went to this hotel on November 2012. Always wanted to try this hotel with my wife. Hotel is nice, staffs are friendly, food was great but service little bit slow. Furnishing in the rooms looks like the 80s. Love the pool area. will be back there for sure.

Room Tip: Rooms facing the beach is the best rooms.
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tweed Heads, Australia
Top Contributor
103 reviews 103 reviews
38 hotel reviews
Reviews in 54 cities Reviews in 54 cities
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed March 4, 2013

One of the first things you notice about the Golden Sands Resort is the superior service offered by the staff. Every single staff member I encountered was terrific.

I stayed in a seaview room on the sixth floor for a week. The room itself was spotlessly maintained throughout my stay and I was surprised to be approached on two occasions by the housekeeping staff to enquire if everything was to my satisfaction. Well done, Golden Sands!

As is often the case nothing is absolutely perfect and there were a couple of negative aspects about the room. It was probably fortunate that I was occupying the room on my own, as there was virtually no usable drawer space in the room. There were some drawers located beneath the room safe, but they only had a depth (front to back) of 10cm (4in) and were therefore quite useless for clothes storage. All other drawers in the room were used for hotel literature. I ended up by leaving all my clothes inside my suitcase.
No matter how careful you were, the shower flooded the bathroom floor every time it was used. I tried turning the shower head as far away from the door as possible, but even this did not prevent the floor being flooded. I felt sorry for the housekeeping staff who had to mop up the water and hope that this situation wasn't the case in all rooms
The shower recess had a feature tile which had a ribbed finish. This resulted in an accumulation of mould in the tiles recessed parts. Not an ideal situation.
The shower itself and its fittings were recessed into the wall at an angle of 90 degrees. At the front angle the grouting was chipped and broken.
The toilet seat was loose and there appeared to be no easy way to tighten it.

Breakfast was ok. Seating was on a self-service basis, so on busy days there were some arguments between guests as to who had reached the particular table first. The food selection was good, but monotonous, as it never varied. There was a good selection of fruit juices and fresh fruit and cereals. Also included were Indian and Malay dishes, as well as a chef making oriental soups to order. Also standard were the usual western dishes (Halal) so all pork products were off the menu.

An excellent shuttle bus service is provided by the hotel via Gurney Plaza to the Traders Hotel in Georgetown, located round the corner from 1st Avenue and Prangin Malls. An ideal location for shopaholics.

The Golden Sands Resort has lovely grounds, maintained by the staff, sometimes over-enthusiastically. I watched in horror from my balcony one morning as a beautiful flowering bush was massacred, ending up as a skeleton of bare twigs. Such a shame.

I enjoyed my stay at the Golden Sands, but like all hotels in Batu Ferringhi, it is overpriced. However, I would stay there again, mainly because of the superb staff

  • Stayed February 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vietnam
Top Contributor
54 reviews 54 reviews
50 hotel reviews
Reviews in 29 cities Reviews in 29 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed March 4, 2013

We booked 3 nights this resort from Airasiago and they offered for us discount 45% with minimum stay 3 nights. That a great deal for us.
We love this resort so much beacuse their service was very good. The breakfast was brilliant. For dinner we went to eat at Long Beach and The Living room restaurant which was very near resort.
The resort full farmilies with children. They had lots of activities for children play which made them so happy.
The beach not interesting but all children play all time at 3 pools and jacuzzi. All the staff very nice and helpul for us.
It near night maket and restaurants. We had a great time to relax for our famlily.

Room Tip: The hill view room with a city view not hill.
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Golden Sands Resort by Shangri-La

Address: Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
Location: Malaysia > Penang > Penang Island > Batu Ferringhi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Batu Ferringhi
#4 On the Beach Hotel in Batu Ferringhi
#4 Spa Hotel in Batu Ferringhi
#5 Luxury Hotel in Batu Ferringhi
#5 Family Hotel in Batu Ferringhi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Golden Sands Resort by Shangri-La 4*
Number of rooms: 387
Official Description (provided by the hotel):
Golden Sands Resort by Shangri-La in Penang, Malaysia is the epitome of a resort getaway for families, groups and individual travellers. Situated along the popular Batu Feringgi Beach, its locale provides ample opportunity for exploration and leisure. Among its 387 rooms include the biggest family suites, some equipped with Murphy beds (a retractable bed that fits neatly into walls). Children aged 5 to 12 years old can join the complimentary Cool Zone Kids' Club with fun daily activities from 9:30am to 9pm which is inclusive of lunch and dinner. Dining options include Sigi's Bar & Grill on the Beach, a Garden Cafe with views of the gardens and pools, a Lobby Lounge which overlooks the landscaped gardens, state-of-art meeting rooms, a ballroom and Cool Lounge, an innovative transit lounge for early check-in and late check-out. George Town, a UNESCO World Heritage site, is a short drive away. So are the island's nature trails and landmarks. Recreational facilities include an Eco Centre, tennis courts, Health Club, a Par 3 pitch and putt golf course, swimming pools with outdoor jacuzzi and Adventure Zone, an in-house modular family entertainment centre. An evolving recreational calendar includes activities organized for in-house guests of all ages. ... more   less 
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Also Known As:
Golden Sands Resort By Shangri-La Hotel Batu Ferringhi
Golden Sands Batu Ferringhi
Golden Sands Resort By Shangri-La Penang/Batu Ferringhi

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