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“great resort” 4 of 5 stars
Review of Hard Rock Hotel Penang

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Hard Rock Hotel Penang
4.5 of 5 Hotel   |   Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia   |  
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Ranked #2 of 13 Hotels in Batu Ferringhi
Adelaide, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“great resort”
4 of 5 stars Reviewed January 12, 2014

My husband & I stayed here for 5 nights including new year's eve, we found the resort terrific, staff friendly especially darwin & yogesh at the pool bar. We bought a few items in the hardrock shop maybe they could introduce a discount for hotel guests , we may have bought a little more. The pool was fantastic , breakfast great selection, drinks at normal hotel prices, not cheap. One of my only complaints & certainely not major maybe a couple of nice comfy chairs & a larger table on the balcony of the rooms , it would've been nice to sit out there in a little comfort , we may have ordered a late night snack or just a few drinks once we retired to our room for the night , something to consider. Overall a great resort

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,654 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (539)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 11, 2014 via mobile

This was the perfect place to stay for our 10 day trip to Penang. The service was fantastic, the hotel was beautiful, the rooms were comfortable and clean, and the food was great! The hotel was also in a great location and close by to many activities and restaurants!
Yes it was busy but that is expected at this time of year and yes at times it was noisy but you would also expect that at a family resort during school holidays.
We couldn't complain, thanks for a rockin' holiday :)

  • Stayed January 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Top Contributor
123 reviews 123 reviews
73 hotel reviews
Reviews in 38 cities Reviews in 38 cities
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed January 11, 2014

We arrived at hard ROCK hotel, 2 hours prior to check-in time. House Keeping were still in the process of cleaning. Thirty minutes later we were taken to the room and asked whether the room would be okay for us to stay in. On agreeing, we were taken back to the lounge on the 6th floor and given the keys to the room. We had booked a package which included excess to the lounge. This package offers the choice of having breakfast in the executive lounge area or the larger breakfast hall downstairs, afternoon tea, snacks between 6 and 7 pm, excess to the lounge from 6 am to 10h30 pm and free use of computer and internet facilities.

The room was great and offered a separate kitchenette area. Bed and pillows offered a comfortable nights sleep. The balcony offered great views over the pool area and the beach and ocean. An excellent ocean view can also be obtained from the breakfast and lounge area of the executive lounge.

Breakfast was great, as were the other eats we had in the lounge throughout the day.

The staff were extremely helpful and nothing was too much.

All-in-all this is a great establishment which will surely visit again in future.

We thoroughly enjoyed our stay. Well done hard rock, Penang!

I would give this establishment about 4.2 out of 5, which for me would be somewhere between very good and excellent.

Room Tip: Rooms with a Sea View are Great!
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  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Coolangatta, Australia
Top Contributor
85 reviews 85 reviews
23 hotel reviews
Reviews in 37 cities Reviews in 37 cities
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed January 10, 2014

The highlight of this hotel is the pool (a child's dream) and its beachside location. Rooms are nicely appointed with good bathroom amenities (we loved the shower gel) and nice to have tea/coffee readily available. All food and drinks are way overpriced, even the 'specials' - just too much for families on a budget. If the hotel offered more reasonably priced dining options we, like many many others, wouldn't have jumped on the shuttle bus into town every day and night. We ordered a cocktail, mocktails and fries by the pool and the wait was ridiculous - bar staff are too slow fluffing around. I watched food and beer sit on the bar for what seemed like an eternity. By the time it was delivered the beer would've been hot (the ice had completely melted in my cocktail and fries were cold!). Staff all very friendly though, greeting us at every meeting. Kids loved the Exec Chef in the pizzeria, Ieda our housekeeper and shuttle bus drivers. The only downside of our stay was check in. The foyer was so noisy with the band playing we struggled to even hear the receptionist (ridiculous that the front desk is where it is, needs to be in a more private location). The receptionist wanted to charge us for a rollaway bed even though we'd made it clear in our booking and upon arrival that our children would use the existing bedding (room would've been too crowded with the extra bedding and an unnecessary additional expense). Being long-stay guests (7 nights), we were disappointed with our room allocation and this could've ruined our entire holiday. We'd booked a deluxe hinterland view room and were placed on the 2nd floor - no view at all, just looking onto a rooftop and concrete, and with a common walkway where workman would walk by every few hours peering in. We asked to move and we were given the same room on the 4th floor which was better, although we shouldn't have even had to request this (again being long stay guests, and considering that most hotels do their room allocation the night before to 'get it right' the first time!). I'd recommend this hotel to friends but only if booking a package including breakfast, certainly not rack rate. Overall a nice stay despite the room hiccup.

Stayed January 2014, traveled with family
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Singapore, Singapore
Top Contributor
75 reviews 75 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed January 10, 2014

When you book a Lil Rock Suite you immediately become a member of the "Kings Club" - this makes quite a difference on the service you get. Due to Kings Club the greeting when you arrive is fantastic and you are given a nice beverage and they take great care of you. One of the other benefits is the ability to go up to Level 6 to the club for breakfast. So what you say - well the regular breakfast area has queues. The Kings Club have waiters, over-abundance of food and the ability to order eggs anyway and real coffee - ah the bliss.

As the website states "Lil Rock Suite, this is a one-of-its kind room designed with the young rock stars in mind. Equipped with all the awesome amenities to keep the little ones entertained, the whole family can enjoy more space, glamour and grandeur. With their very own TV, play station 3, music videos, special kid’s in-room dining menu and a mini bar full of snacks, a true rock star holiday begins here." They obviously loved having their own space and also the PS3. You can get a range of games and we made good use of this.

One of the other benefits of the Kings Club is to have the details of a specific staff member who can organise facilities for you like a very late checkout - loved this service and the kids loved the pool, the PS3 and the food - thank you Hard Rock.

Room Tip: Definitely the Kings Club to add the cream to the really good Hard rock cake.
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  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Germany, Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 9, 2014

Amazing family destination for our 5, 3, <1 kids. Spent there 15 nights. Impressed with very well trained staff. My 5 year old enjoyed free kindergarten :). kids loved the swimming pools with the sand and slides play area. Free shuttle busses available every 30 min to the night markets and restaurants-good idea to save money and explore different cuisine.
Did not enjoy breakfast much! Mostly orientated on Chinese customers!

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 7, 2014 via mobile

Our family of 5 ( 3 kids under 5) have just come home after a week at the HRHP. Our entire stay was excellent, our kids had an absolute blast. The hotel staff were fantastic, yeah sometimes a little slow but with the number of guests there I can understand why. We stayed in the lil rocker suite and despite our very ordinary view, the room was awesome! Free movies and free wifi. The only fault I had with our room was there was no bath which made bath time challenging for 2 of my kids that hate the shower. Check in and check out was easy. Breakfast was ok, the variety could be better especially the range of fruit, no real bacon, also the eggs were cold. However the lunches and dinners we ate were great. The pros out weighed the cons by a lot, so much so that we will definitely be back!

  • Stayed January 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel Penang

Address: Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
Location: Malaysia > Penang > Penang Island > Batu Ferringhi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Batu Ferringhi
#2 Luxury Hotel in Batu Ferringhi
#2 Spa Hotel in Batu Ferringhi
#3 Family Hotel in Batu Ferringhi
#4 Romantic Hotel in Batu Ferringhi
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Hard Rock Hotel Penang 4.5*
Number of rooms: 250
Official Description (provided by the hotel):
Located at the famous Batu Ferringhi Beach in Penang, Hard Rock Hotel Penang is a trendy hotel that sets itself apart from the conventional beach resort; blending rich music culture, contemporary design, and family friendly facilities. The 6-storey hotel boasts 250 rockin' rooms and suites, most of which feature beach frontage. The modern structure is completed with tastefully furnished bedrooms such as sensual guest bathrooms, Sleep Like a Rock(R) signature bed and modern in-room amenities. All rooms are fully equipped with DVD/CD players, 32-inch LCD TVs, iPod docking stations, complimentary Wi-Fi and wired connectivity and an interactive IPTV system. At the Hard Rock Hotel Penang, we serve rockin' food that is suitable for everyone; authentic American cuisine at the world famous Hard Rock Cafe, delicious Italian food at the Pizzeria and Asian and International cuisine at The Starz Diner. Hard Rock Hotel Penang features the largest free-form pool in Northern Malaysian. With a large play area, the pool is a hit with children. We provide facilities for everyone and plethora of fun activities and entertainment all day. Modern, non-traditional design and cutting-edge technology permeates Hard Rock's extensive indoor/outdoor meeting and event space. Anything from intimate private meetings in Penang to spectacular banquets that seats up to 300 guests, Hard Rock Hotel Penang provides extreme Rock Star service to ensure you a rockin' event success. ... more   less 
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Also Known As:
Hard Rock Hotel Penang Batu Ferringhi

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